Manage client onboarding and verification, including KYC document review and validation, as well as funding and general inquiries via email and live chat.
Guide existing clients through document resubmission and re-verification during remediation initiatives.
Identify and escalate potential risks or suspicious documentation to the appropriate teams.
Provide white glove client service for an OTC cryptocurrency trade desk, handling inbound and outbound communication to execute trades via bank wire and ACH.
Build and maintain strong client relationships, educate on platform and crypto basics, and guide through trade execution.
Ensure compliance with company policies, identify suspicious activity, and track performance metrics like call quality and conversion rates.
Veta Virtual is a virtual staffing company that places talent with high growth clients in the fintech and cryptocurrency industry. They emphasize a collaborative, high trust culture and a fast paced environment.
Own a comprehensive Customer Risk Rating framework, including tiering criteria, scoring logic, and documentation standards.
Own the Enhanced Due Diligence framework, including trigger events, workflow documentation, and escalation protocols.
Define and manage monitoring and refresh cadences across all counterparty tiers, ensuring risk profiles remain current and documented.
Ondo Finance provides institutional-grade, blockchain-enabled investment products and services, including tokenized funds and decentralized finance technology. Founded by former Goldman Sachs Digital Assets team members and backed by top investors, the company is fully remote with a well-capitalized, growing team.
Respond to customer queries via email, live chat, and phone calls.
Collaborate with departments to resolve complex issues and conduct follow-ups.
Troubleshoot, document issues, and create FAQ articles and user manuals.
Finyard is a global team of engineers, data scientists, marketeers, and financial experts passionate about technology and innovation, bringing revolutionary software services worldwide since 2018. They are a cross-functional team working on challenging FinTech products.
Own the client's first 60 days end-to-end, from Sales handoff to a fully live, confident client.
Collaborate with Implementation, Accounting, and Revenue teams to drive activation and billing setup.
Manage a clean handoff to Strategic Account Managers and Revenue Optimization Managers for ongoing account management.
OCRA is an AI-powered Revenue Management System and Global Distribution System for hotel parking assets. They partner with over 50 operators and 25 hotel groups across 600+ locations in North America, and have raised $10M in funding, fostering a culture of broad exposure and impact.
Identify and verify Ultimate Beneficial Owners, perform sanctions screening, and conduct PEP checks.
Evaluate merchant business models to detect risks like payment facilitation or prohibited activities.
Breeze is building a universal payment layer to unify all currencies—fiat and crypto—for seamless transactions. It is a dynamic startup backed by Sequoia Capital with a fast-paced, collaborative culture.
Own the post-sales journey for your customers, including onboarding, adoption, business reviews, renewal, and upsell.
Run your own renewals and upsells, including pricing and conversations with the economic buyer.
Guide customers through Travel Rule programmes and stablecoin payment products while working directly with their integration teams.
Notabene builds infrastructure for digital asset compliance and money movement in the crypto industry. With nearly 50 employees across 14 countries and backed by leading investors including Y Combinator, DRW, and F-Prime, they are evolving beyond compliance to enable efficient digital financial services between regulated institutions.
Work directly with customers and internal teams to support Toll-Free Verification onboarding, ensuring carrier and regulatory compliance.
Review verification submissions, conduct KYC checks, analyze digital footprints, and handle escalations to prevent fraud.
Collaborate with cross-functional teams to streamline onboarding, improve workflows, and maintain operational efficiency.
Twilio is a communications platform that delivers innovative solutions to hundreds of thousands of businesses and empowers millions of developers worldwide. It is a remote-first company with a strong culture of connection, global inclusion, and diverse experiences.
You will be the first point of contact for customers, handling calls, emails, and chats to help them navigate the platform and troubleshoot basic technical issues.
Responsibilities include guiding customers through account setup, transactions, and platform features, as well as accurately documenting interactions in the CRM.
You will escalate complex issues to the technical team while resolving simpler matters independently, ensuring customers feel informed and confident.
Veta Virtual is a hiring platform that connects talent with high-growth clients in the Fintech and Cryptocurrency industry. They offer a collaborative, supportive culture with a fast-paced environment where communication skills are valued.
Conduct end-to-end KYC/KYB reviews for hotel and hospitality entities, including business verification and ownership identification.
Handle complex cases involving hotel groups, management companies, and franchise structures, including escalation support.
Operate flexibly across time zones as part of a globally distributed team covering US, EMEA, and APAC entities.
Maleda Tech provides compliance and onboarding services for legal entity partners in the hotel and hospitality space. They are hiring multiple leads and emphasize a high-autonomy, globally distributed team culture.
Conduct KYC Refresh and Enhanced Due Diligence Reviews on existing accounts to ensure regulatory compliance.
Support BPO partners with escalations related to CIP, CDD, and EDD.
Communicate effectively with stakeholders and customers, documenting rationale for account decisions.
Mercury is a fintech company that provides banking and financial workflow solutions for startups. They are a growing company with a focus on compliance and risk management, fostering a culture of diversity and inclusion.
Provide exceptional customer support to Binance users across the globe.
Resolve inquiries related to trading, account management, and platform features.
Collaborate with cross-functional teams to improve user experience and processes.
Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries and offer a user-centric, flat organizational culture with opportunities for career growth.
Be the primary point of contact for customers, helping maximize their ROI in Sardine.
Build a thorough understanding of the product and translate complex problems into actionable solutions.
Advise on best practices for fraud and compliance, and monitor KPIs to drive customer success.
Sardine is the leading agentic risk platform for fighting financial crime, helping organizations stop fraud and automate AML operations. The company has a remote-first culture with hubs globally, valuing performance and work-life balance.
Daily surveillance and operational tasks for trading and cash management.
Cryptocurrency trade execution monitoring and account management.
Support AML program and drive impactful changes across workflows.
Alpaca is a US-headquartered global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, and more. They have a diverse team of 400+ members worldwide and are backed by $400 million in funding.
Completion of EDD reviews for high risk customers and assessing transaction activity.
Conducting risk assessments on new and existing customers and leading EDD enhancement projects.
Drafting policies, programs, and training materials while managing high risk customer escalations.
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries and operate with a flat, user-centric structure that attracts world-class talent.
Support the team in handling day-to-day VIP client requests, follow-ups, and basic account/product enquiries with a high level of responsiveness and professionalism.
Build positive relationships with assigned clients and gradually develop an understanding of their trading activities, preferences, and business needs.
Take ownership of client issues, investigate the root cause, and coordinate with Product, Compliance, Risk, Operations, and other teams to drive issues toward resolution.
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. It is trusted by more than 320 million people in 100+ countries and is devoted to building an inclusive crypto ecosystem.
Use blockchain analytics tools to trace transactions and assess counterparty risk.
Veta Virtual is a hiring platform that connects professionals with roles in fintech and cryptocurrency. They focus on a collaborative, supportive culture and offer competitive compensation in USD.
Run personalised 1:1 onboarding sessions with new subscribers to set up portfolios and discover features.
Own the end-to-end onboarding journey, from welcome communications to follow-up and retention impact.
Capture product feedback from conversations and turn it into structured insights for Product.
Simply Wall St is the portfolio command centre for 8 million investors across 180 countries, helping everyday investors track portfolios, analyse companies, and make confident decisions. We are a profitable, fast-growing team that values real impact and career growth.
Deliver consistent, high-quality service to HNWI clients worldwide, building trusted relationships.
Drive KPIs across revenue, trading volume, and assets through data-driven analysis.
Bring Kraken's private client and VIP offerings to market to ensure competitiveness.
Kraken is a global cryptocurrency exchange offering spot trading, margin, futures, staking, and OTC services. It serves over 10 million clients and is known for its security and cypherpunk values.
Coordinate with legal and management on regulatory litigation and U.S. government agency relationships.
Support responses to regulatory investigations, enforcement actions, and compliance reviews involving AML and sanctions.
Provide guidance to cross-functional teams on compliance obligations of significant sensitivity and impact.
Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries and offer a user-centric, flat-structured environment with world-class talent.
Handle chat requests from potential, new, and existing customers to ensure a satisfying customer experience.
Manage multi-channel communication via phone and email for quick and customer-oriented resolution of inquiries.
Assist existing customers with all aspects of our services, from transaction processing to multi-currency accounts and payment solutions.
Amnis is a fintech company transforming international transaction business for SMEs. It is a fast-growing scale-up with over 4,000 SME clients in Switzerland and Europe, offering a young and dynamic team environment.