Shape core platforms and services that support Binance’s global ecosystem, optimizing user interactions and enhancing operational efficiency.
Responsible for the experience of product functionality and processes, providing experience reports from the user's perspective.
Assist new users in resolving issues during the onboarding process.
Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries and offer a range of products from trading and finance to education, research, payments, institutional services, and Web3 features.
You will be the first point of contact for customers, handling calls, emails, and chats to help them navigate the platform and troubleshoot basic technical issues.
Responsibilities include guiding customers through account setup, transactions, and platform features, as well as accurately documenting interactions in the CRM.
You will escalate complex issues to the technical team while resolving simpler matters independently, ensuring customers feel informed and confident.
Veta Virtual is a hiring platform that connects talent with high-growth clients in the Fintech and Cryptocurrency industry. They offer a collaborative, supportive culture with a fast-paced environment where communication skills are valued.
Assist the Earn Regulatory team with daily compliance project management and product operations across Simple Earn, Staking, and related products.
Track and manage regulatory project timelines, deliverables, and dependencies end-to-end across jurisdictions.
Coordinate with cross-functional stakeholders (Legal, Product, Engineering, local compliance) to ensure regulatory requirements are met.
Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. It is trusted by more than 320 million people in 100+ countries and is devoted to building an inclusive crypto ecosystem.
Respond to customer queries via email, live chat, and phone calls.
Collaborate with departments to resolve complex issues and conduct follow-ups.
Troubleshoot, document issues, and create FAQ articles and user manuals.
Finyard is a global team of engineers, data scientists, marketeers, and financial experts passionate about technology and innovation, bringing revolutionary software services worldwide since 2018. They are a cross-functional team working on challenging FinTech products.
Manage daily operations of VIP communities and enforce access control.
Produce daily community content and support marketing campaigns.
Execute community growth plans and coordinate cross-functional tasks.
Binance operates the world's largest cryptocurrency exchange by trading volume, providing a comprehensive blockchain ecosystem. With over 320 million users globally, the company maintains a flat structure and a results-driven culture.
Plan and execute growth initiatives, campaigns, and communications to drive user acquisition and engagement for Earn products.
Explore and develop collaboration opportunities with token partners to expand product offerings and ecosystem reach.
Monitor daily product performance, troubleshoot issues, and coordinate with cross-functional teams to ensure smooth operations.
Binance is the world's largest cryptocurrency exchange, offering a wide range of blockchain products and services. With a global team of thousands, Binance fosters a fast-paced, innovative culture focused on driving the adoption of digital assets.
Serve as the primary point of contact for institutional and VIP customers on Binance's products
Provide dedicated and prompt support via multiple communication channels
Act as the liaison between VIP customers and internal teams to address account, system, and product issues
Binance is the world's largest digital asset exchange, providing access to digital asset solutions for VIP clients and institutions. It is a large company with a focus on top-tier services for influential players in the crypto industry.
Perform full-cycle recruiting for open positions across diverse functions like Marketing, Payments, and Operations.
Provide an outstanding candidate experience and be a true talent partner to business lines by consulting and coaching.
Develop and maintain a continually stocked pipeline of quality talent through networking, university outreach, and job fairs.
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. Trusted by 300+ million people in 100+ countries, it offers a diverse suite of digital-asset products and is committed to building an inclusive financial ecosystem.
Support customers in using the ABA platform to maximize their impact.
Ensure high customer satisfaction and retention through proactive engagement.
Collaborate with cross-functional teams to improve the product experience.
Hi Rasmus delivers behavioral therapy services to children with autism via an ABA platform. They value user feedback and collaborate with experts worldwide to develop effective systems.
Assist with product work for Homepage, User Center, AI Generative UI, and Market pages.
Optimize onboarding flows and improve user journey and UI/UX across key touchpoints.
Define and refine product requirements for AI experiences and track personalization initiatives.
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. They are trusted by more than 320 million people in 100+ countries and offer a diverse portfolio of digital asset products and services.
Provide customer support with shift schedule, including transaction and limit monitoring.
Monitor provider activity, allocate resources during downtime, and calculate potential losses.
Perform refunds and request user documents as needed.
FYST is a leading fintech company in the payments space. We are young, ambitious, and serious about growth, with a passionate team that values meaningful impact.
Identify, recruit, and onboard high-volume P2P merchants across LATAM markets.
Develop and execute go-to-market strategies for new and existing LATAM countries.
Build and maintain long-term relationships with key merchants, payment partners, and local agents.
Bybit is a leading cryptocurrency exchange and digital financial platform serving over 80 million users globally. They foster a high-performance, fast-moving environment with a global team of ambitious builders and innovators.
Own the post-sales journey for your customers, including onboarding, adoption, business reviews, renewal, and upsell.
Run your own renewals and upsells, including pricing and conversations with the economic buyer.
Guide customers through Travel Rule programmes and stablecoin payment products while working directly with their integration teams.
Notabene builds infrastructure for digital asset compliance and money movement in the crypto industry. With nearly 50 employees across 14 countries and backed by leading investors including Y Combinator, DRW, and F-Prime, they are evolving beyond compliance to enable efficient digital financial services between regulated institutions.
Daily surveillance and operational tasks for trading and cash management.
Cryptocurrency trade execution monitoring and account management.
Support AML program and drive impactful changes across workflows.
Alpaca is a US-headquartered global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, and more. They have a diverse team of 400+ members worldwide and are backed by $400 million in funding.
Handle and review all forms of global law enforcement inquiries.
Perform blockchain tracing and preliminary investigations into unusual activities.
Participate in internal and external training programs related to AML/CFT.
Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries and leverage digital assets to build an inclusive financial ecosystem.
Assist with daily operations and project management activities related to regulatory compliance and product initiatives.
Track project timelines, milestones, dependencies, and deliverables across multiple jurisdictions.
Coordinate with cross-functional teams including Legal, Product, Engineering, compliance teams, and regional stakeholders.
Binance is a global cryptocurrency exchange and blockchain ecosystem. The company operates a large, fast-paced team with a focus on innovation and regulatory compliance.
Manage events, sponsorships, and brand partnerships across MENA from strategy to execution.
Drive cross-functional collaboration with Growth, Community, PR, and Global Events teams.
Build business cases, manage budgets, and measure ROI to ensure high-impact activations.
Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume. With over 300 million users in 100+ countries, the company offers a fast-paced, innovative culture focused on advancing financial freedom through blockchain technology.