Identify, recruit, and onboard high-volume P2P merchants across LATAM markets.
Develop and execute go-to-market strategies for new and existing LATAM countries.
Build and maintain long-term relationships with key merchants, payment partners, and local agents.
Bybit is a leading cryptocurrency exchange and digital financial platform serving over 80 million users globally. They foster a high-performance, fast-moving environment with a global team of ambitious builders and innovators.
Daily surveillance and operational tasks for trading and cash management.
Cryptocurrency trade execution monitoring and account management.
Support AML program and drive impactful changes across workflows.
Alpaca is a US-headquartered global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, and more. They have a diverse team of 400+ members worldwide and are backed by $400 million in funding.
You will be the first point of contact for customers, handling calls, emails, and chats to help them navigate the platform and troubleshoot basic technical issues.
Responsibilities include guiding customers through account setup, transactions, and platform features, as well as accurately documenting interactions in the CRM.
You will escalate complex issues to the technical team while resolving simpler matters independently, ensuring customers feel informed and confident.
Veta Virtual is a hiring platform that connects talent with high-growth clients in the Fintech and Cryptocurrency industry. They offer a collaborative, supportive culture with a fast-paced environment where communication skills are valued.
Provide exceptional customer support to Binance users across the globe.
Resolve inquiries related to trading, account management, and platform features.
Collaborate with cross-functional teams to improve user experience and processes.
Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries and offer a user-centric, flat organizational culture with opportunities for career growth.
Deliver consistent, high-quality service to HNWI clients worldwide, building trusted relationships.
Drive KPIs across revenue, trading volume, and assets through data-driven analysis.
Bring Kraken's private client and VIP offerings to market to ensure competitiveness.
Kraken is a global cryptocurrency exchange offering spot trading, margin, futures, staking, and OTC services. It serves over 10 million clients and is known for its security and cypherpunk values.
Respond to customer queries via email, live chat, and phone calls.
Collaborate with departments to resolve complex issues and conduct follow-ups.
Troubleshoot, document issues, and create FAQ articles and user manuals.
Finyard is a global team of engineers, data scientists, marketeers, and financial experts passionate about technology and innovation, bringing revolutionary software services worldwide since 2018. They are a cross-functional team working on challenging FinTech products.
Monitor and assess key risk areas within derivatives/margin to prevent manipulative trades.
Develop risk models, alerts, and dashboards to enhance monitoring capabilities.
Conduct daily review, root cause analysis, and prepare accurate risk reports.
Binance is a global blockchain and digital asset technology company operating across multiple jurisdictions. It has a large and diverse team focused on innovation and risk management.
Manage high-stakes trader communications and complex case evaluations, including payout reviews and account restrictions.
Serve as a bridge between traders and internal Risk Compliance teams, balancing risk mitigation with empathy and professionalism.
Protect the company's reputation by minimizing disputes and recurring complaints, providing actionable recommendations for improvement.
Tradeify is a professional-grade futures trading platform providing access to commodities, equity indices, currencies, and interest rate products. They are building a world-class team that combines deep market knowledge, analytical rigor, and a genuine passion for performance.
Act as primary contact for B2B/enterprise customers, driving relationships from launch to renewal.
Ensure customer satisfaction, retention, and success by managing escalations and monitoring progress.
Collaborate cross-functionally with Product, Sales, and Broker Dealer to champion partner needs and influence roadmap priorities.
Alpaca is a US-headquartered global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, and more. The company has over 400 globally distributed employees and is backed by $400 million in funding from top-tier investors.
Manage daily operations of VIP communities and enforce access control.
Produce daily community content and support marketing campaigns.
Execute community growth plans and coordinate cross-functional tasks.
Binance operates the world's largest cryptocurrency exchange by trading volume, providing a comprehensive blockchain ecosystem. With over 320 million users globally, the company maintains a flat structure and a results-driven culture.
Support Sky Road product suite client trade workflows, onboarding, and troubleshooting daily support issues.
Document and develop enhanced support processes for trade workflows, templates, and permission models.
Coordinate with project management and development teams to ensure client experience success.
Octus is a leading global provider of credit intelligence, data, and analytics. Since 2013, professionals across hedge fund, investment banking, management consulting, and law firm verticals rely on Octus to make confident decisions in fast-moving credit markets, and the company hires growth-minded innovators globally.
Own and manage BRL on/off-ramp channels end-to-end, ensuring availability, performance, and reliability.
Serve as primary point of contact for Brazilian banks and payment vendors, managing relationships and negotiations.
Collaborate with product, compliance, and tech teams to improve fiat on&off-ramp experience and process optimization.
Bybit is a leading cryptocurrency exchange and digital financial platform serving over 80 million users across 200+ countries. Backed by a global team of builders and innovators, it fosters a high-performance, fast-moving environment focused on user-first product development.
Shape core platforms and services that support Binance’s global ecosystem, optimizing user interactions and enhancing operational efficiency.
Responsible for the experience of product functionality and processes, providing experience reports from the user's perspective.
Assist new users in resolving issues during the onboarding process.
Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries and offer a range of products from trading and finance to education, research, payments, institutional services, and Web3 features.
Act as the go-to product and technical expert for Alpaca's enterprise partners across APAC, bridging technical and business conversations.
Provide technical support and relationship management for existing enterprise customers, guiding them through API integration and onboarding.
Partner with Sales and Solutions teams on pre-sales technical discussions, demo strategy, and create sales support materials including Mandarin-language collateral.
Alpaca is a US-headquartered global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, and more, serving hundreds of financial institutions across 40 countries. They are a dynamic team of 400+ globally distributed members who thrive working from around the world, with core values of Stay Curious, Have Empathy, and Be Accountable.
Support daily trade lifecycle activities for equities, fixed income, and options.
Monitor and troubleshoot FIX connectivity and network issues affecting trading flows.
Assist with client onboarding, certification, and incident resolution.
Our partner is a financial services firm that supports daily trading operations and client connectivity across capital markets. They are a US-based company offering a remote work environment in a collaborative technical team.
Provide expert-level remote support for production and demo trading environments, ensuring high availability.
Execute daily operational tasks including contract settlement and end-of-day procedures.
Drive incident resolution, performance tuning, and process automation in a 24/7 shift model.
Nadex is a regulated derivatives exchange that provides trading opportunities in binary options and futures. The company fosters a fast-paced, ownership-driven culture with a focus on operational excellence.
Handle and review all forms of global law enforcement inquiries.
Perform blockchain tracing and preliminary investigations into unusual activities.
Participate in internal and external training programs related to AML/CFT.
Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries and leverage digital assets to build an inclusive financial ecosystem.
Own the product roadmap, version iteration, and delivery quality for the professional trading platform.
Research trading workflows of professional traders and institutions, abstract core needs into product solutions.
Design core modules including candlestick charts, order panels, order management, position management, and multi-leg trading.
Gate is a cryptocurrency exchange platform focused on providing professional trading tools and services. It employs a global team and promotes a culture of innovation, collaboration, and high-quality delivery.
Handle billing and subscription inquiries via email and phone, escalating complex issues when necessary.
Manage billing tickets and calls, taking ownership of follow-ups and resolving sensitive customer situations.
Analyze billing ticket trends and propose improvements to enhance the customer experience.
Cloudbeds provides a unified platform for hospitality, powering properties across 150 countries and processing billions in bookings annually. They are a remote-first team of 650+ employees across 40+ countries, fostering a diverse and innovative culture.
Provide technical support and relationship management for enterprise customers in Turkey/EMEA.
Guide new enterprise customers through API integration and onboarding.
Serve as product and technical subject matter expert for the Alpaca platform.
Alpaca is a US-headquartered global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, and more. The company has a globally distributed team of over 400 members and is backed by $400 million in funding.