Assist in building and analyzing user conversion funnels, identifying drop-off points and improvement opportunities.
Support A/B experiment evaluation by pulling data, validating cohort allocation, and calculating uplift metrics.
Build and maintain dashboards for key product metrics and respond to ad-hoc data requests from product teams.
Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. Trusted by over 320 million people in 100+ countries, the company is devoted to building an inclusive crypto ecosystem to increase financial access worldwide.
You will be the first point of contact for customers, handling calls, emails, and chats to help them navigate the platform and troubleshoot basic technical issues.
Responsibilities include guiding customers through account setup, transactions, and platform features, as well as accurately documenting interactions in the CRM.
You will escalate complex issues to the technical team while resolving simpler matters independently, ensuring customers feel informed and confident.
Veta Virtual is a hiring platform that connects talent with high-growth clients in the Fintech and Cryptocurrency industry. They offer a collaborative, supportive culture with a fast-paced environment where communication skills are valued.
Plan and execute growth initiatives, campaigns, and communications to drive user acquisition and engagement for Earn products.
Explore and develop collaboration opportunities with token partners to expand product offerings and ecosystem reach.
Monitor daily product performance, troubleshoot issues, and coordinate with cross-functional teams to ensure smooth operations.
Binance is the world's largest cryptocurrency exchange, offering a wide range of blockchain products and services. With a global team of thousands, Binance fosters a fast-paced, innovative culture focused on driving the adoption of digital assets.
Handle and review all forms of global law enforcement inquiries.
Perform blockchain tracing and preliminary investigations into unusual activities.
Participate in internal and external training programs related to AML/CFT.
Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries and leverage digital assets to build an inclusive financial ecosystem.
Support product risk assessment and control validation.
Maintain outsourcing register and vendor due diligence.
Prepare regulatory reports and coordinate remediation of findings.
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. Trusted by 300+ million people in 100+ countries, we leverage the power of digital assets and blockchain to build an inclusive financial ecosystem.
Own end-to-end analytics for product strategy, from defining metrics to designing experiments and delivering actionable insights that drive user conversion and growth.
Analyze PB-scale user behavioral and transactional data using advanced tools like SQL, Python, and visualization to inform product decisions.
Design and evaluate A/B experiments, define core product metrics, and translate complex findings into clear recommendations for product and executive teams.
Binance is a leading global blockchain ecosystem powering the world's largest cryptocurrency exchange by trading volume, trusted by over 300 million users across 100+ countries. The company fosters a user-centric culture with a flat structure, encouraging innovation and collaboration among world-class talent.
Assist with daily operations and project management activities related to regulatory compliance and product initiatives.
Track project timelines, milestones, dependencies, and deliverables across multiple jurisdictions.
Coordinate with cross-functional teams including Legal, Product, Engineering, compliance teams, and regional stakeholders.
Binance is a global cryptocurrency exchange and blockchain ecosystem. The company operates a large, fast-paced team with a focus on innovation and regulatory compliance.
Respond to customer queries via email, live chat, and phone calls.
Collaborate with departments to resolve complex issues and conduct follow-ups.
Troubleshoot, document issues, and create FAQ articles and user manuals.
Finyard is a global team of engineers, data scientists, marketeers, and financial experts passionate about technology and innovation, bringing revolutionary software services worldwide since 2018. They are a cross-functional team working on challenging FinTech products.
Provide customer support for website users via chat and email.
Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
Maintain records of customer interactions and enter data into CRM and other tools.
Helpware is a global company providing outsourcing back-office services with offices in the USA, Mexico, Ukraine, and the Philippines. They help small businesses and enterprises free up their teams for strategic high-value tasks and are growing.
Assist the Earn Regulatory team with daily compliance project management and product operations across Simple Earn, Staking, and related products.
Track and manage regulatory project timelines, deliverables, and dependencies end-to-end across jurisdictions.
Coordinate with cross-functional stakeholders (Legal, Product, Engineering, local compliance) to ensure regulatory requirements are met.
Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. It is trusted by more than 320 million people in 100+ countries and is devoted to building an inclusive crypto ecosystem.
Provide excellent written, Slack, and video chat support to customers.
Conduct training sessions for unmanaged customers to remove friction from their journey.
Present customer problems to the organization for prioritization and actionable decision-making.
Appcues is a customer engagement platform that helps businesses improve user onboarding and adoption. The company is remote-first with a small, focused team that values transparency, collaboration, and autonomy.
Own a portfolio of enterprise customers, driving platform engagement and satisfaction through Success Plans and QBRs.
Monitor customer KPIs and needs to ensure maximum value delivery and adoption of new features.
Act as technical product expert, providing training and troubleshooting, and representing customer feedback internally.
Urbantz provides a SaaS platform for last-mile delivery management, helping enterprises cut complexity and improve sustainability. With over 100 brands and rapid growth since 2015, Deloitte ranked them third in the Technology Fast 50 list in 2020, and they foster a diverse, collaborative culture.
Identify, recruit, and onboard high-volume P2P merchants across LATAM markets.
Develop and execute go-to-market strategies for new and existing LATAM countries.
Build and maintain long-term relationships with key merchants, payment partners, and local agents.
Bybit is a leading cryptocurrency exchange and digital financial platform serving over 80 million users globally. They foster a high-performance, fast-moving environment with a global team of ambitious builders and innovators.
Create and execute custom recruitment plans for M3 Experts and market research projects.
Manage full lifecycle of expert and respondent recruitment to ensure delivery within budget and timelines.
Utilize language capabilities to expand the supply of experts, primarily in Germany, but also globally.
M3 is a Japanese global leader in healthcare technology and research solutions, connecting over 5.8 million physicians worldwide. The company is publicly traded, has offices globally, and was ranked in Forbes' Global 2000 list in 2020.
Analyze user behavior across product lines including Futures, Options, and Loan, covering onboarding, activation, retention, and churn signals.
Build and maintain dashboards and automated reports tracking performance metrics such as trading volume, fee revenue, and user indicators.
Conduct deep-dives into trading strategy patterns, leverage usage, and credit behavior to support product design and risk decisions.
Bybit is a leading cryptocurrency exchange and digital financial platform serving over 80 million users globally. They foster a high-performance environment with a global team of ambitious builders and innovators.
Conduct qualitative and quantitative research to understand user needs.
Plan and execute user experience research in partnership with stakeholders.
Analyze user behavior and synthesize findings into actionable recommendations.
Nortal has been shaping digital transformation for over 25 years, delivering complex solutions for global enterprises and public sector organizations. The company is at the forefront of AI-driven transformation, with a culture that values autonomy, open communication, and diversity.
Manage inbound customer requests for custom jewelry pieces and serve as the primary point of contact for assigned accounts.
Gather and clarify customer requirements, review submissions, and translate needs into actionable internal instructions.
Coordinate with production, CAD, and operations teams to track order progress and ensure smooth execution from design to delivery.
Frontier is a subsidiary of Fresh Prints, a New York-based fully remote company that helps businesses grow cross-functional teams abroad. The company has over 380 employees and has placed over 800 hires across 50 US-based startups and high-growth companies.
Serve as the primary point of contact for technical platform issues and provide appropriate support to internal and external users.
Prepare respondents to join interviews on time, facilitate start of sessions, and troubleshoot technical issues during interviews.
Document technical issues and resolutions, stay updated on product features, and provide internal technical guidance as needed.
M3 is a Japanese global leader in healthcare technology and research solutions, providing services to the healthcare and life science industry. The company operates globally with over 5.8 million physician members and has offices in multiple countries, and was ranked in Forbes' Global 2000 list.
Provide customer support with shift schedule, including transaction and limit monitoring.
Monitor provider activity, allocate resources during downtime, and calculate potential losses.
Perform refunds and request user documents as needed.
FYST is a leading fintech company in the payments space. We are young, ambitious, and serious about growth, with a passionate team that values meaningful impact.