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About the Role:
- Serve as the point of contact supporting high-value customers and institutions on Binance’s various products
- Provide dedicated and prompt support via different communication channels
Key Responsibilities:
- Guide VIP customers on integrating and using Binance’s system, including API use
- Be the first line support for all account and system related issues
- Collect customer feedback and manage projects to realize product change requirements
Requirements:
- Minimum 3 years of relevant experience in a client/trading desk support role in financial services
- Solid understanding of trading platforms and exchange, including trading orders and execution
- Excellent problem-solving and communication skills
Additional Information:
- This is a 12-month contract role
- English is mandatory to coordinate with overseas partners
- Ability to participate in an on-call rotation as required by business
Binance
Binance is the world's largest digital asset exchange, providing access to digital asset solutions for VIP clients and institutions. It is a large company with a focus on top-tier services for influential players in the crypto industry.