Provide white glove client service for an OTC cryptocurrency trade desk, handling inbound and outbound communication to execute trades via bank wire and ACH.
Build and maintain strong client relationships, educate on platform and crypto basics, and guide through trade execution.
Ensure compliance with company policies, identify suspicious activity, and track performance metrics like call quality and conversion rates.
Daily surveillance and operational tasks for trading and cash management.
Cryptocurrency trade execution monitoring and account management.
Support AML program and drive impactful changes across workflows.
Alpaca is a US-headquartered global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, and more. They have a diverse team of 400+ members worldwide and are backed by $400 million in funding.
You will be the first point of contact for customers, handling calls, emails, and chats to help them navigate the platform and troubleshoot basic technical issues.
Responsibilities include guiding customers through account setup, transactions, and platform features, as well as accurately documenting interactions in the CRM.
You will escalate complex issues to the technical team while resolving simpler matters independently, ensuring customers feel informed and confident.
Veta Virtual is a hiring platform that connects talent with high-growth clients in the Fintech and Cryptocurrency industry. They offer a collaborative, supportive culture with a fast-paced environment where communication skills are valued.
Manage client onboarding and verification, including KYC document review and validation, as well as funding and general inquiries via email and live chat.
Guide existing clients through document resubmission and re-verification during remediation initiatives.
Identify and escalate potential risks or suspicious documentation to the appropriate teams.
Kraken is a leading cryptocurrency platform offering spot trading, margin, futures, staking, and OTC services to over 10 million individuals and institutions worldwide. Founded in 2011, the company is known for its commitment to client care and industry-leading security, with a global team focused on advancing open finance.
Serve as the primary point of contact for institutional and VIP customers on Binance's products
Provide dedicated and prompt support via multiple communication channels
Act as the liaison between VIP customers and internal teams to address account, system, and product issues
Binance is the world's largest digital asset exchange, providing access to digital asset solutions for VIP clients and institutions. It is a large company with a focus on top-tier services for influential players in the crypto industry.
Use blockchain analytics tools to trace transactions and assess counterparty risk.
Veta Virtual is a hiring platform that connects professionals with roles in fintech and cryptocurrency. They focus on a collaborative, supportive culture and offer competitive compensation in USD.
Deliver consistent, high-quality service to HNWI clients worldwide, building trusted relationships.
Drive KPIs across revenue, trading volume, and assets through data-driven analysis.
Bring Kraken's private client and VIP offerings to market to ensure competitiveness.
Kraken is a global cryptocurrency exchange offering spot trading, margin, futures, staking, and OTC services. It serves over 10 million clients and is known for its security and cypherpunk values.
Respond to customer queries via email, live chat, and phone calls.
Collaborate with departments to resolve complex issues and conduct follow-ups.
Troubleshoot, document issues, and create FAQ articles and user manuals.
Finyard is a global team of engineers, data scientists, marketeers, and financial experts passionate about technology and innovation, bringing revolutionary software services worldwide since 2018. They are a cross-functional team working on challenging FinTech products.
Oversee full accounting cycle including reconciliations, month-end close, and financial reporting.
Reconcile cash and transaction activity across a distributed network of digital currency kiosks.
Support digital asset accounting and compliance with money services business regulations.
Veta Virtual hires for clients in the fintech and cryptocurrency industry, including a company operating a nationwide digital currency ATM network with OTC trading and wallet services. They offer a supportive, collaborative culture in a fully remote environment.
Provide exceptional customer support to Binance users across the globe.
Resolve inquiries related to trading, account management, and platform features.
Collaborate with cross-functional teams to improve user experience and processes.
Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries and offer a user-centric, flat organizational culture with opportunities for career growth.
Support the team in handling day-to-day VIP client requests, follow-ups, and basic account/product enquiries with a high level of responsiveness and professionalism.
Build positive relationships with assigned clients and gradually develop an understanding of their trading activities, preferences, and business needs.
Take ownership of client issues, investigate the root cause, and coordinate with Product, Compliance, Risk, Operations, and other teams to drive issues toward resolution.
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. It is trusted by more than 320 million people in 100+ countries and is devoted to building an inclusive crypto ecosystem.
Drive sales growth by developing relationships with potential clients, agents, and partners in the CIS/CEE region.
Handle dispute resolution on the P2P platform and assist clients with troubleshooting.
Monitor transactions, investigate suspicious activity, and manage marketing campaigns.
Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. They are trusted by 300+ million people in 100+ countries and offer an unmatched portfolio of digital-asset products.
Provide daily administrative support to the founder and COO, managing complex calendars, travel, and correspondence.
Coordinate meeting logistics, prepare materials, and ensure leadership is fully prepared for all engagements.
Handle expense reports, confidential information, and special projects with discretion and follow-through.
Veta Virtual is a virtual staffing company that places high-quality executive assistants with fast-growing clients in the fintech and cryptocurrency industry. They foster a collaborative, high-trust culture and emphasize discretion and reliability from day one.
Conduct investigations of customer activity for AML compliance and draft Suspicious Activity Reports.
Perform blockchain analysis and analyze customer data such as IP addresses and transaction histories.
Balance multiple projects in a fast-paced environment with a team of compliance professionals.
Gemini is a global crypto and Web3 platform founded in 2014, offering secure crypto products to individuals and institutions in over 70 countries. As a publicly traded company, it aims to bridge traditional finance with the cryptoeconomy.
Own a comprehensive Customer Risk Rating framework, including tiering criteria, scoring logic, and documentation standards.
Own the Enhanced Due Diligence framework, including trigger events, workflow documentation, and escalation protocols.
Define and manage monitoring and refresh cadences across all counterparty tiers, ensuring risk profiles remain current and documented.
Ondo Finance provides institutional-grade, blockchain-enabled investment products and services, including tokenized funds and decentralized finance technology. Founded by former Goldman Sachs Digital Assets team members and backed by top investors, the company is fully remote with a well-capitalized, growing team.
Own the post-sales journey for your customers, including onboarding, adoption, business reviews, renewal, and upsell.
Run your own renewals and upsells, including pricing and conversations with the economic buyer.
Guide customers through Travel Rule programmes and stablecoin payment products while working directly with their integration teams.
Notabene builds infrastructure for digital asset compliance and money movement in the crypto industry. With nearly 50 employees across 14 countries and backed by leading investors including Y Combinator, DRW, and F-Prime, they are evolving beyond compliance to enable efficient digital financial services between regulated institutions.
Provide multilingual customer support through email, live chat and phone for Forex clients.
Assist with account setup, KYC verification, and MT4/MT5 platform troubleshooting.
Manage tickets in helpdesk systems and escalate complex issues to internal teams.
This partner company is a fast-growing international Forex and financial services provider. They foster a collaborative and supportive working environment with a diverse international team.