Respond to customer queries via email, live chat, and phone calls.
Collaborate with departments to resolve complex issues and conduct follow-ups.
Troubleshoot, document issues, and create FAQ articles and user manuals.
Finyard is a global team of engineers, data scientists, marketeers, and financial experts passionate about technology and innovation, bringing revolutionary software services worldwide since 2018. They are a cross-functional team working on challenging FinTech products.
Handle chat requests from potential, new, and existing customers to ensure a satisfying customer experience.
Manage multi-channel communication via phone and email for quick and customer-oriented resolution of inquiries.
Assist existing customers with all aspects of our services, from transaction processing to multi-currency accounts and payment solutions.
Amnis is a fintech company transforming international transaction business for SMEs. It is a fast-growing scale-up with over 4,000 SME clients in Switzerland and Europe, offering a young and dynamic team environment.
You will be the first point of contact for customers, handling calls, emails, and chats to help them navigate the platform and troubleshoot basic technical issues.
Responsibilities include guiding customers through account setup, transactions, and platform features, as well as accurately documenting interactions in the CRM.
You will escalate complex issues to the technical team while resolving simpler matters independently, ensuring customers feel informed and confident.
Veta Virtual is a hiring platform that connects talent with high-growth clients in the Fintech and Cryptocurrency industry. They offer a collaborative, supportive culture with a fast-paced environment where communication skills are valued.
Provide customer support with shift schedule, including transaction and limit monitoring.
Monitor provider activity, allocate resources during downtime, and calculate potential losses.
Perform refunds and request user documents as needed.
FYST is a leading fintech company in the payments space. We are young, ambitious, and serious about growth, with a passionate team that values meaningful impact.