Customer Support Representative (financial background)

Role Overview:

• Support customers and partners on account, payment, and transaction inquiries.
• Work with a fast-growing U.S.-based fintech company offering cashback and digital gift cards.

What You'll Do:

• Respond to inbound inquiries via email, chat, and ticketing platforms.
• Escalate suspicious activity and transaction discrepancies to internal teams.
• Document interactions and contribute to the internal knowledge base.

Required Qualifications:

• Proven customer support experience in financial services, fintech, banking, or payments.
• Comfort handling large money movements with accuracy and sound judgment.
• Ability to work independently in a fully remote environment during U.S. business hours.