1st line Support Specialist

Responsibilities:

• Provide technical and organizational support to clients throughout the integration process and following the launch of the service.
• Escalate complex technical issues to the L2 Support team and Development teams, ensuring their timely investigation and resolution.
• Communicate with clients through voice calls, tickets, chats, and other business communication channels.

Requirements:

• Have at least one year of experience in a Technical Support Engineer, Senior Customer Support Engineer, or similar role.
• Demonstrate strong written and verbal communication skills in both English (B2 level or higher) and Russian.
• Possess experience with log analysis, monitoring, and analytics tools, such as Kibana, Grafana, and Zabbix.

Why join:

• Flexible Benefits Benefit Bar up to €230/month for sports, mental health, coworking, and more.
• Fully remote work from almost anywhere with optional offices and relocation support.
• Growth & Learning budget for courses, certifications, and professional development.