PCI Compliance Specialist

About the Role:

• This role combines customer support expertise with cybersecurity and payment-card compliance knowledge in a fully remote environment.
• You will help customers navigate PCI DSS requirements and resolve platform or compliance-related issues efficiently.

Key Accountabilities:

• Provide timely and professional support through inbound calls, chat, email, and ticketing, with a focus on first-contact resolution.
• Guide customers through PCI DSS compliance processes using clear, step-by-step instructions.
• Identify recurring issues, recommend process improvements, and escalate significant trends.

What You'll Need:

• At least 1 year of experience in a customer-facing role, such as call center or technical support.
• Strong communication and active listening skills, with the ability to explain complex information clearly.
• Interest in cybersecurity and payment-card security is advantageous.

Benefits:

• Fully remote position within the United States with hourly compensation of $17.00–$18.00.
• Medical, dental, and vision insurance, plus a bonus opportunity.
• Additional employee benefits and support programs.