Provide timely customer support across phone, chat, email, and ticketing channels, resolving PCI DSS inquiries with first-contact resolution.
Guide customers through compliance processes using clear, step-by-step instructions and troubleshoot the online platform.
Maintain accurate records, identify recurring issues, and recommend process improvements to enhance efficiency.
The company specializes in payment-card compliance and cybersecurity solutions, providing customer support for PCI DSS requirements. It is a remote-first organization that values accuracy and customer-first mindset, though specific team size is not disclosed.
Manage the information security ticketing process and serve as initial point of contact for security events.
Provide technical support, investigate alerts, and document resolutions.
Collaborate with GRC and other teams to improve security processes and awareness.
The partner company is a distributed organization focused on information security. The company size is not specified, but it offers a remote-first culture with comprehensive benefits.
You cover a broad range of security work including hands-on coding, incident response, and threat hunting.
You review and triage security submissions and bug bounties, and help improve incident response processes.
You communicate security requirements to non-technical teams and support access governance and permission management.
Eneba builds an open, safe, and sustainable marketplace for gamers. They support over 20 million active users and foster a culture of ownership, growth, and collaboration.