Serve as the initial point of contact to resolve client technical issues and manage ticket queues within SLAs.
Provide clients with advice on privacy and identity theft best practices while coordinating with Account Success and Security teams.
Enroll devices onto the BlackCloak platform and maintain working knowledge of solutions to contribute to client education.
BlackCloak protects corporate executives and high-profile individuals from hackers, privacy leaks, and identity theft. The company is extremely fast-growing, with an impressive client base of Fortune 500 companies and a dedicated team fostering a dynamic, remote-first culture.
Follow stringent data security policies while handling sensitive user information.
Work with users by phone and email, responding promptly to inquiries and resolving questions.
Authenticate, upload, and process user authorization forms and verification requests.
Experian is a global data and technology company that powers opportunities across markets like financial services and healthcare. With 25,200 employees in 32 countries, it has a people-first, inclusive culture recognized as a top workplace.
Serve as the primary point of contact for client questions and service inquiries, ensuring prompt and professional responses.
Coordinate with internal teams to track requests, resolve issues, and maintain accurate records in company systems.
Assist with onboarding, documentation, and administrative processes while protecting confidential information.
ApTask is a workforce solutions company that provides talent acquisition, staffing, consulting, and permanent placement services. It offers a remote work environment and a collaborative, growth-oriented culture.
Ensure day-to-day compliance activities across PCI DSS, SOC 2, NIST, GDPR, and ISO frameworks.
Lead preparation and execution of internal and external audits, including evidence collection and remediation tracking.
Perform technical security and compliance reviews of third-party vendors and service providers.
iSeatz drives enduring brand loyalty through digital commerce and technology solutions for travel and lifestyle bookings. The company processes over $9B per year in transactions and has been honored as an Inc. Magazine Best Workplace for three consecutive years, emphasizing transparency, trust, and open communication.
Provide responsive and professional customer support via phone, email, and chat for patients and healthcare professionals.
Resolve inquiries efficiently, follow established processes, and document interactions accurately.
Manage service levels, exercise sound judgment, and adapt to evening and weekend shifts.
They are a pediatric healthcare company focused on improving access to convenient, high-quality care. They value reliability, optimism, adaptability, and continuous learning in a collaborative remote environment.
Provide first-line technical support across phone, email, chat, and self-service portals.
Diagnose and resolve hardware, software, access, and network connectivity issues.
Document and track incidents using IT service management tools like ServiceNow.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. The company focuses on efficient, technology-driven recruitment processes.
Handle inbound customer calls and provide thoughtful guidance on insurance coverage and policy needs.
Research, troubleshoot, and resolve complex customer inquiries using internal systems and tools.
Contribute ideas to improve tools, product experiences, and customer service processes.
The company is a partner in the insurance industry, helping customers navigate coverage with clarity and ease. It is a remote-first organization focused on customer service excellence, valuing empathy, independence, and collaboration.
Serve as a key point of contact for community members, managing inbound inquiries with empathy and professionalism.
Resolve non-clinical needs accurately and efficiently, aiming for first-contact resolution.
Collaborate with internal teams to troubleshoot complex issues and ensure appropriate member support.
This company provides support services for individuals navigating complex healthcare needs. It operates with a focus on empathy, professionalism, and high-quality service, though specific size and culture details are not provided.
Respond to membership-related emails within a four-hour window, handling account, billing, and access issues with empathy.
Monitor Slack channels and troubleshoot sensitive or challenging interactions with professionalism and de-escalation.
Document interactions, identify recurring trends, and partner with internal teams to resolve complex member issues.
The company specializes in digital healthcare services, helping members access effective care. They operate with a small, mission-driven remote team focused on empathy and equitable healthcare access.
Process manual credit card payments and review credit-held orders throughout the day.
Respond to customer inquiries via phone and email, resolving billing issues and account discrepancies.
Maintain accurate account records and perform daily credit card reporting using multiple systems.
Bertelsmann is building a global network of Accounting Shared Service Centers to standardize accounting processes. The company operates in some 50 countries, employing over 100,000 people across media, services, and education divisions.
Handle inbound cancellation calls to retain customers and resolve issues.
Conduct outbound outreach to customers with payment failures and provide solutions.
Educate customers on digital safety and recommend relevant products to increase retention.
Jobgether connects candidates with hiring companies through AI-powered matching. They operate a fast-growing technology and SaaS environment with a supportive and inclusive workplace culture.
Act as a liaison between partners and the Security Operations Center, providing exceptional customer support via phone, email, and chat.
Break down complex SOC concepts and product behavior into digestible guidance for partners, ensuring understanding during incidents.
Collaborate with internal teams to clarify detection coverage and product issues, while advocating for partner needs and improving documentation.
Huntress is a cybersecurity company that provides enterprise-grade managed security products to protect businesses. Founded in 2015, the company protects over 4 million endpoints and 7 million identities worldwide with a fully remote team.
You will be the trusted resource for handling inquiries that require in-depth product knowledge and precision.
You will communicate with customers via phone, email, and chat to deliver effective solutions.
You will consistently meet or exceed established call center and performance goals.
Protective Life is a life insurance company dedicated to providing financial security and peace of mind. With a large team, they foster a supportive and customer-centric culture.
Provide support to participants and clients regarding eligibility, benefits, claims, and general plan inquiries via phone and email.
Document all customer interactions accurately in the call tracking system and navigate multiple systems to assist customers.
Maintain confidentiality in accordance with HIPAA standards and contribute to a positive, team-oriented environment.
Point C is a National third-party administrator that delivers customized self-funded benefit programs. They are a mission-driven company focused on innovative cost containment strategies.
Investigate and resolve consumer and commercial billing issues, analyzing account discrepancies and negotiating settlements.
Communicate professionally with customers and provide timely updates on billing outcomes.
Document all investigations and collaborate with internal teams to improve billing processes.
They support healthcare organizations by ensuring accurate, timely, and effective resolution of complex billing matters. Their team is collaborative, remote, and focused on operational excellence with a supportive culture.
Manage end-to-end payroll support for multiple clients, ensuring accurate and timely delivery.
Resolve complex payroll issues, conduct root cause analyses, and implement corrective actions.
Configure Workday payroll elements and support year-end activities like W-2 adjustments.
Our partner is a payroll services company that delivers end-to-end payroll support to a portfolio of customers. The culture is values-driven, collaborative, and focused on innovation, with opportunities for professional growth.
Serve as primary support contact for clients, resolving accounting and software questions via phone, email, and chat.
Troubleshoot issues, manage support tickets in HubSpot, and escalate complex problems to internal teams.
Participate in quality assurance testing, submit bugs, and perform data-integrity reconciliations to ensure client success.
They provide specialized accounting and payroll technology for entertainment productions. They foster a collaborative culture focused on quality, urgency, innovation, service, and teamwork.
Serve as a trusted relationship manager for healthcare partners, helping them maximize program value.
Manage partner portfolios, gather feedback, support data-sharing, and contribute to fraud-prevention analytics.
Maintain confidentiality and handle sensitive information per HIPAA while coordinating with stakeholders at all levels.
The company partners with a national healthcare fraud prevention initiative to support data sharing and collaboration. It is a centralized third-party organization that values strong relationships and confidentiality, with a focus on reducing healthcare fraud, waste, and abuse.
Resolve customer email requests and provide support on agency commission questions.
Assist customers with technical issues and collaborate with Engineering to find long-term solutions.
Support new agency setup and manage offboarding and business relationship changes.
Pie Insurance empowers small businesses by making commercial insurance affordable and easy through technology. The company is a diverse team of builders and entrepreneurs guided by core values.