Take inbound customer cancellation calls and retain them as customers.
Make daily outbound calls to customers with failed subscription payments.
Proactively identify retention and upsell opportunities by aligning solutions with customer needs.
Aura is on a mission to create a safer internet with a suite of intelligent digital safety products. The team of over 400 people worldwide is guided by experienced leadership that has grown startups into multi-billion dollar organizations.
Develop and sustain relationships with partner practices to drive transaction retention and growth.
Leverage data and insights to optimize engagement and maximize portfolio outcomes.
Act as a trusted advisor, sharing best practices and influencing adoption of payment plan technology.
Cherry is a FinTech that provides a Buy Now, Pay Later solution for medical practices like dentists and veterinarians, making care more financially accessible. Founded by Stanford entrepreneurs with venture backing from Kleiner Perkins and DCM, it is a high-growth organization reshaping patient payments.
Serve as the primary point of contact for members by handling inbound phone calls and providing timely support via email and SMS.
Deliver a concierge-level experience by answering questions, resolving issues, and guiding members through the Lifeforce journey with empathy.
Navigate multiple systems, document interactions accurately, and collaborate with clinical, diagnostic, and operations teams to ensure seamless member experiences.
Lifeforce is a longevity medicine program that provides comprehensive diagnostics, clinical experts, health coaches, and personalized protocols to help people optimize their health. The company is a fast-paced, fully remote startup with a concierge-level customer experience culture.
Make outbound and receive inbound calls to Medicare clients to retain business and resolve issues.
Cross-sell ancillary products and identify new business opportunities while delivering exceptional customer service.
Navigate multiple systems, complete case management in Salesforce, and meet department performance goals.
Spring Venture Group is a leader in Medicare health insurance distribution, guiding people through finding the right coverage. The company offers an incredible culture, competitive benefits, and a diverse, inclusive team environment.
Handle incoming customer inquiries with professionalism and empathy, managing high-volume calls while adhering to client guidelines.
Utilize AI-powered tools and internal systems to deliver fast, personalized service and resolve issues efficiently.
Stay informed on loyalty program updates and escalate unresolved issues to ensure customer satisfaction and brand loyalty.
Kobie is a loyalty solutions company that helps brands build lasting emotional connections with their consumers. They have been named a Top Workplace in the USA and employ a collaborative, growth-focused team.
Connect with consumers to resolve delinquent account issues and negotiate solutions.
Work remotely with a competitive hourly rate plus commission and paid training.
Utilize strong communication and problem-solving skills in a fast-paced call center environment.
AllianceOne, a subsidiary of Teleperformance, provides contact center management and accounts receivable solutions. As a global leader, they foster a culture of growth and enthusiasm, seeking over-achievers to join their team.
Proactively contact at-risk customers to prevent cancellations and improve engagement.
Handle inbound cancellation and pause requests with empathy and professionalism.
Maintain accurate customer records and collaborate with teams to improve retention strategies.
A digital healthcare company is seeking a Customer Retention Specialist to support customer engagement. The company is a fast-growing, remote-first organization with a collaborative culture focused on improving health outcomes.
Proactively reach out to patients at risk of canceling or disengaging.
Handle inbound cancellation and pause requests with empathy and professionalism.
Support patient retention by identifying solutions that meet their needs.
LumiMeds is a fast-growing U.S.-based telehealth startup focused on weight management and long-term metabolic health. As a remote-first, globally distributed team, they value clarity, accountability, and initiative.
Support onboarding, adoption, and ongoing success for a portfolio of customer accounts.
Proactively engage with customers to improve retention, satisfaction, and product usage.
Collaborate with internal teams to resolve customer needs and influence product improvements.
The company offers innovative technology solutions to help customers maximize value. It is a remote-first organization with a culture focused on employee well-being and growth.
Respond to inbound customer calls and provide exceptional service for financial products.
Manage customer inquiries, payment processing, and account updates.
Maintain high-quality communication and adaptability in a remote, fast-paced environment.
Enova International is a leading financial technology company that provides online financial services through its AI and machine learning-powered platform. It is a values-driven organization with a focus on inclusion and culture, employing a diverse workforce.
Answer inbound calls from customers who have already started their insurance search in the app.
Simplify the process by helping customers compare 55+ insurance companies to find the best fit.
Close the deal by guiding customers to finalize their new policy on the spot.
Jerry is an AI-powered app that helps car owners save on insurance, repairs, and loans, acting as a trusted friend for managing assets. Since 2019, they have grown to over 5 million customers, raised $240M+, and been profitable since 2024, with a fully remote team.
Handle incoming calls in a fast-paced call center environment, assisting members with benefits, eligibility, and claims inquiries.
Maintain composure and positivity while de-escalating challenging situations and managing relationships with members.
Apply standard operating procedures and recommend process improvements for a better member experience.
Blue Cross and Blue Shield of Minnesota is a nonprofit health insurance company committed to transforming healthcare. It is one of the most recognized healthcare brands in Minnesota with a large network of doctors and a culture based on collaboration and integrity.
Handle 75–100 inbound/outbound calls per day to convert warm leads and current customers into service appointments.
Achieve and exceed KPIs for conversion rates, upsells, cross-sells, and revenue goals.
Provide VIP white-glove customer service and use CRM to track interactions and schedule appointments.
Stress-Free Auto Care redefines the auto repair experience with honesty, transparency, and convenience. They are a growing, supportive team focused on reshaping the automotive service industry.
Ensure compliance with healthcare privacy and collection regulations, including HIPAA and FDCPA.
Jobgether is a platform using AI-powered matching to connect candidates with hiring companies. It operates as a recruitment intermediary, focusing on efficient and objective candidate review.
Respond to inbound calls from prospective customers for personal auto, home, motorcycle, and other specialty insurance policies.
Educate customers on insurance policy details and prepare quotes through over 55 carrier partners.
Problem solve and handle objections to help customers purchase a policy that best fits their needs.
Jerry.ai is building the first AI agent to manage all your physical assets, starting with car insurance and expanding into home, motorcycle, and beyond. They have reached 5M+ customers, raised $240M+, and have been profitable since 2024, with a fully remote team.
Engage and retain clients at risk of canceling their enrollment through inbound and outbound calls, email, and digital channels.
Build rapport and apply persuasive rebuttal and problem-solving strategies to help clients stay in program.
Document client discussions using Salesforce and meet performance criteria set by management.
National Debt Relief is a debt settlement organization that helps consumers overcome overwhelming debt. They have helped over 450,000 people settle over $10 billion of debt and are recognized as a certified Great Place to Work with a team-oriented culture.
Guide engaged users through the insurance purchasing process with no cold-calling required.
Simplify the process by helping customers compare over 55 insurance companies to find the best fit.
Close deals by finalizing new policies and providing an incredible customer experience.
Jerry is building the first AI agent to manage physical assets, starting with car insurance and expanding into home, motorcycle, RV, and beyond. We've reached 5M+ customers, raised $240M+, and have been profitable since 2024 with offices in Palo Alto, New York, Chicago, and Toronto.
Meet virtually with pre-qualified clients to understand their needs and explain benefit options.
Guide clients through the enrollment process and maintain accurate records with follow-up.
Build lasting relationships through exceptional customer service in a remote environment.
Global Elite Empire Consultants is an independent third-party recruiting firm helping clients with financial protection and benefits. The company offers a remote, mentor-driven culture focused on training, performance, and career growth.