Facilitate telephonic enrollment by presenting benefit information and assisting prospects with completing the enrollment process.
Follow CMS guidelines and use approved scripts to ensure compliance with state and regulatory requirements.
Support field sales representatives by assigning in-home appointments and managing CRM work lists to meet sales quotas.
SCAN is a nonprofit health organization dedicated to improving care for older adults. With over 500,000 members and $8 billion in annual revenue, it has a values-driven culture focused on compassion and innovation.
Handle inbound and outbound calls to discuss Aetna Medicare plans with prospective clients.
Clearly explain Medicare options, benefits, and enrollment processes to ensure informed decisions.
Understand each client's unique needs and provide tailored solutions to build trust and rapport.
Trucordia is an insurance brokerage providing solutions to help veterans, disabled Americans, and underserved populations get access to healthcare. With over 5,000 team members across 200 offices, the company values collaboration, care, and results.
Handle primarily outbound calls to connect clients with Medicare insurance solutions.
Guide clients in selecting Medicare Advantage, Supplement, and Part D plans.
Build a personal book of business with commissions and lifetime renewals.
Jobgether is a platform that uses AI-powered matching to connect candidates with job opportunities at partner companies. They process personal data for evaluation and share shortlists with hiring employers, focusing on efficient and fair recruitment.
Handle inbound and outbound communications with healthcare providers and members via phone, email, chat, and portals.
Provide accurate and empathetic support by researching and resolving inquiries, reviewing claims, and verifying coverage.
Document all interactions in CRM systems and collaborate with internal teams to ensure efficient issue resolution.
Our partner is a healthcare services company focused on improving provider and member experiences. They offer a supportive culture with professional training and development opportunities for their remote team.
Deliver high-quality customer service in a healthcare environment, handling inbound and outbound calls to resolve claims, benefits, and coverage inquiries.
Research and document member and provider issues, escalate complex cases, and ensure timely follow-up across systems.
Maintain strict confidentiality of sensitive information while adapting communication for diverse audiences including members, clinics, and vendors.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies efficiently. It operates as a partner recruiting organization, facilitating applications and next steps for roles like this one.
Answer inbound calls from customers who have already started their insurance search in the app.
Simplify the process by helping customers compare 55+ insurance companies to find the best fit.
Close the deal by guiding customers to finalize their new policy on the spot.
Jerry is an AI-powered app that helps car owners save on insurance, repairs, and loans, acting as a trusted friend for managing assets. Since 2019, they have grown to over 5 million customers, raised $240M+, and been profitable since 2024, with a fully remote team.
Handle incoming calls in a fast-paced call center environment, assisting members with benefits, eligibility, and claims inquiries.
Maintain composure and positivity while de-escalating challenging situations and managing relationships with members.
Apply standard operating procedures and recommend process improvements for a better member experience.
Blue Cross and Blue Shield of Minnesota is a nonprofit health insurance company committed to transforming healthcare. It is one of the most recognized healthcare brands in Minnesota with a large network of doctors and a culture based on collaboration and integrity.
Dial out to homeowners and manage inbound calls to set appointments.
Document and track all appointments accurately per company standards.
Multitask through various systems to meet sales metrics and goals.
Renewal by Andersen is the custom division of Andersen Windows, the world's largest window and door brand. It is a large company with a focus on providing a better replacement experience for homeowners.
Manage customer interactions and resolve service requests with professional communication.
Handle inbound and outbound calls for scheduling, billing, and account support using internal systems.
Collaborate with internal teams to ensure timely resolution of customer issues and maintain accurate records.
Our partner is a company that provides customer care solutions for residential customers. The organization values reliability, teamwork, and service excellence, offering a supportive culture with career growth opportunities.
Serve as first point of contact for members, resolving questions and coordinating transportation services.
Document interactions, schedule reservations, and refer unresolved grievances to appropriate departments.
Support a 24/7/365 contact center environment, including nights, weekends, and holidays.
Modivcare leads the transformation to better connect people with care, facilitating non-emergency medical transportation and personal and home care to improve access and outcomes. They serve the most underserved and value team members with a comprehensive benefits package.
Handle inbound calls and chat boxes from members regarding Sidecar Health’s products and services.
Provide excellent customer service in a timely manner while building rapport and maintaining positive relationships.
Handle issues and complaints, and maintain policies and standard operating procedures.
Sidecar Health is redefining health insurance with a mission to make excellent healthcare affordable and accessible for everyone. The team consists of passionate individuals from diverse backgrounds including tech leaders and healthcare professionals, all driven to fix a broken system.
Ensure compliance with healthcare privacy and collection regulations, including HIPAA and FDCPA.
Jobgether is a platform using AI-powered matching to connect candidates with hiring companies. It operates as a recruitment intermediary, focusing on efficient and objective candidate review.
Communicate with members via phone and email, providing empathy and care in every interaction.
Listen to members to understand their unique needs and offer tailored solutions.
Collaborate with your team to share knowledge and best practices while accurately documenting interactions.
Achieve is a leading digital personal finance company that helps everyday people move from struggling to thriving by providing innovative financial solutions. With over 3,000 employees in mostly hybrid and work-from-home roles across the United States, we put people first and treat them like humans, not account numbers.
Handle inbound and outbound calls from patients, physicians, and referral sources to ensure patient satisfaction and resolve issues.
Obtain and process authorizations for reorders, audit supply configurations, and maintain accurate documentation for billing.
Maximize patient base through retention efforts and cross-selling via phone while maintaining a high degree of confidentiality.
CCS is a strategic partner in chronic care management, tackling diabetes and chronic conditions affecting over 133 million Americans. Recognized as a Great Place to Work®, the company supports over 200,000 people annually with home-delivered medical supplies and pharmaceuticals.
Work in a fast-paced industry as an expert resource for families on senior care options, delivering exceptional experiences aligned with our mission.
Conduct in-depth initial consultation calls and educate families on customized senior care solutions.
Act as the liaison between families and senior living communities, scheduling tours to drive move-ins.
A Place for Mom is the leading platform guiding families through every stage of the aging journey, connecting them to vetted senior living communities and home care agencies. Since 2000, our mission-driven teams have helped millions of families, fostering a culture of empathy and collaboration.
Guide engaged users through the insurance purchasing process with no cold-calling required.
Simplify the process by helping customers compare over 55 insurance companies to find the best fit.
Close deals by finalizing new policies and providing an incredible customer experience.
Jerry is building the first AI agent to manage physical assets, starting with car insurance and expanding into home, motorcycle, RV, and beyond. We've reached 5M+ customers, raised $240M+, and have been profitable since 2024 with offices in Palo Alto, New York, Chicago, and Toronto.
Handle inbound calls and chat boxes from members regarding Sidecar Health's products and services.
Provide excellent customer service in a timely and positive manner, building rapport and maintaining positive relationships.
Handle issues and complaints, maintaining policies and standard operating procedures.
Sidecar Health is redefining health insurance with a mission to make excellent healthcare affordable and accessible for everyone. The team consists of passionate individuals from tech, policy, and healthcare backgrounds, working in a fast-moving startup environment.
Provide courteous, professional assistance to patients via phone, email, and chat, addressing inquiries and troubleshooting issues.
Educate customers on Cadence technology features and benefits to maximize device usage.
Execute patient engagement and retention initiatives, document interactions, and escalate concerns to care teams.
Cadence is a clinical AI company automating the treatment of chronic disease. Serving over 100,000 patients with 20+ health system partnerships, it's a TIME Top 100 HealthTech and LinkedIn Top Startup.