Customer Service Representative

About Point C:

• Point C is a National third-party administrator with local market presence delivering customized self-funded benefit programs.
• They are committed to innovative cost containment strategies and are a mission-driven company.

Primary Responsibilities:

• Provide support to participants and clients regarding eligibility, benefits, claims, and general plan inquiries.
• Respond to inbound calls and emails with professionalism, empathy, and clarity.
• Document all customer interactions accurately and navigate multiple systems to assist customers.

Qualifications:

• High school diploma or equivalent required with 1-2 years of customer service experience in benefits administration or healthcare.
• Experience with consumer-directed benefits (FSA, HRA, HSA, DCA) and platforms like Alegeus or Eldorado strongly preferred.
• Strong written and verbal communication skills with attention to detail and ability to multitask in a remote environment.

Benefits:

• Comprehensive medical, dental, vision, and life insurance coverage.
• 401(k) retirement plan with employer match and Health Savings Account (HSA) & Flexible Spending Accounts (FSAs).
• Paid time off (PTO), disability leave, and Employee Assistance Program (EAP).