Provide top-notch support to end users of software companies using our platform.
Handle transactional queries including refunds and subscription cancellations via email.

Requirements:

0-2 years experience in customer support or related roles, or eager to transition.
Proficient English speaker, comfortable working remotely across time zones.

Growth Opportunities:

Progress to Level 1 Customer Support or specialist roles.
Access to annual learning fund and regular training.

Culture and Benefits:

Digital-first company with flexible remote or hub-based work.
Unlimited holidays and 4 months paid family leave regardless of gender.

Paddle

Paddle provides digital product companies with a complete payment infrastructure as a Merchant of Record, handling all payment-related complexities. The company serves over 6000 software sellers in 245 territories and is backed by major investors, fostering a diverse, collaborative, and remote-first culture.

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