Provide personalized technical support to customers via email and phone.
Troubleshoot and resolve issues while collaborating with engineering teams.
Create and maintain help center resources to empower customer self-service.
Loopio is a SaaS company that provides a platform for managing RFP responses. The remote-first company fosters a supportive culture with a 'Got Your Back' mantra and opportunities for growth.
Provide high-volume inbound support via chat, email, and phone in an AI-augmented workflow.
Troubleshoot technical issues and educate customers on CE Broker platform features.
Collaborate with internal teams to improve processes and product experience.
Propelus simplifies workforce compliance management across healthcare. They have been a trusted leader for over 20 years and are recognized as a Best Place to Work.
Respond to customer queries via email, live chat, and phone calls.
Collaborate with departments to resolve complex issues and conduct follow-ups.
Troubleshoot, document issues, and create FAQ articles and user manuals.
Finyard is a global team of engineers, data scientists, marketeers, and financial experts passionate about technology and innovation, bringing revolutionary software services worldwide since 2018. They are a cross-functional team working on challenging FinTech products.
Consulting customers on all questions related to our websites
Resolving customer issues with the goal of retention and promoting our websites
Maintaining a high level of service quality with timely and effective responses
Social Discovery Group is the 3rd largest social discovery company in the world, uniting 60+ brands with 500 million users, focusing on solving loneliness and disconnection through virtual intimacy. Our international team of 1200 professionals works remotely worldwide, and we achieved Great Place to Work US Certification in 2024, emphasizing trust, pride, and camaraderie.
Interact with users via email and chat to resolve issues and optimize their experience.
Brainstorm inventive solutions to tackle urgent customer problems and identify site issues.
Become an expert on Privacy's service and communicate effectively with internal teams.
Privacy is a virtual card platform that gives consumers and small businesses control over online payments, protecting over 250,000 users with bank-level security. Our dedicated team of 35 sits within Lithic's 170+ person organization, spanning 26 states and 7 countries, headquartered in New York City.
Respond to customer questions about CerebriOS software products and guide users through features, settings, and workflows.
Troubleshoot common software and account-related issues, investigate reported problems, and document support requests and resolutions.
Escalate complex issues to internal teams, follow up with customers, and help create product guides, FAQs, and support documentation.
CerebriOS is a software company building B2B SaaS products that help businesses make better decisions, streamline operations, and get more value from their data. The company fosters a remote-first working environment with a focus on intuitive technology and practical business workflows.
Provide personalized support to Loopio users by troubleshooting and resolving issues via email and phone.
Empower customers by creating help center resources and participating in internal training sessions.
Partner with cross-functional teams to deliver value and contribute to customer retention.
Loopio is a software company that provides a platform for teams to manage and respond to RFPs efficiently. They are a remote-first organization with a global team across Canada, India, and the UK, fostering a supportive and inclusive culture.
Resolve booking issues, mediate disputes, and process cancellations with empathy and accuracy.
Use AI tools and knowledge base to craft and edit responses, ensuring tone and correctness.
Meet response-time and quality targets, while proactively identifying process improvements.
Peerspace is the leading online marketplace for venue rentals for meetings, productions, and events. With over $500M transacted, it is backed by GV and Foundation Capital, fostering an inclusive, cross-functional culture that values employee wellbeing.
Answer new support tickets across live chat and email while maintaining a fast First Response Time.
Troubleshoot and resolve customer issues, escalate cases requiring other teams, and follow up on pending conversations.
Keep tickets correctly tagged, assigned, and updated, following existing support processes and quality standards.
Social Discovery Group (SDG) is a group of social discovery companies that solves problems of loneliness, isolation, and disconnection by transforming virtual intimacy into the new normal. Our international team of digital nomads works remotely from all over the world, and we are a two-time "Great Place to Work" winner (USA & Japan, 2024–2025) and a Top-5 Company for Work-From-Anywhere Jobs (FlexJobs, 2025).
Serve as the first point of contact for fitness consumers, resolving inquiries via phone, email, and chat with a high first-time resolution rate.
Manage customer accounts, overdue balances, and escalate complex issues while following collection policies.
Work remotely from New Zealand, supporting customers in Australia and New Zealand with cultural awareness and empathetic communication.
Xplor Technologies provides modern vertical software, embedded payments, and AI-powered capabilities to businesses in fitness, recreation, and service industries. With over 130,000 businesses in 72+ countries, the company emphasizes a culture of core values such as finding a better way and doing the right thing.
Provide personalized support to SaaS customers via Zendesk and phone, investigating issues and delivering solutions.
Collaborate with Engineering, Product, and Design teams to improve customer experience and product feedback.
Contribute to knowledge sharing, help center content, and continuous improvement of support processes.
The company develops and supports SaaS products for customers. The team is remote-first, globally distributed, and emphasizes collaboration, learning, and professional growth.
Provide multi-channel support to carriers, drivers, shippers, and brokers.
Resolve billing concerns and assist users with the SuperPay solution.
Troubleshoot technical issues and educate users on platform best practices.
Super Dispatch is a leading end-to-end transport management platform built exclusively for the auto transport industry. Founded in 2013, the company is a 100% distributed team that values transparency, innovation, collaboration, and continuous growth.
Serve as the primary point of contact for HR-related customer inquiries via email, phone, and chat.
Efficiently manage and resolve client inquiries, investigate issues, and collaborate with internal teams like sales, operations, finance, and payroll.
Maintain up-to-date knowledge of company offerings, conduct training sessions, and analyze support data to drive improvements.
Remote People builds infrastructure for borderless teams, handling global payroll, benefits, taxes, and compliance with a technology platform. They are a growing international family committed to building a diverse, global team and offering equal opportunities.
Provide a high level of customer service and professionalism
Ensure students are successful in meeting their academic goals
Ensure students have a 'one of a kind' top-notch positive experience
StraighterLine is the leading provider of high-quality, affordable, online courses that help learners earn college credit and meet their professional goals. Each year, 150,000 learners take one of StraighterLine’s 215 courses, and the company is backed by venture capital firms.
Provide front-line product support to users, troubleshooting software issues and ensuring customer satisfaction.
Develop a deep understanding of software products to guide users, offer training, and escalate complex issues.
Collaborate with development and product teams to identify, report, and resolve software bugs or feature requests.
Aiwyn is the first complete platform for modern accounting firms. Backed by top-tier investors like Bessemer, KKR, and Revolution, we are a fast-growing scale-up SaaS company with world-class people, processes, and products.
Be the voice of customers and partners, managing requests via Zendesk and occasional calls with clarity and care.
Collaborate with teammates and cross-functional teams to solve complex challenges and improve processes.
Drive continuous improvement by identifying automation opportunities and enhancing product and services.
GOhiring is a leading software company for automated job posting and recruiting analytics. It operates as a small, collaborative team with high trust, creative freedom, and a focus on innovation.
Provide warm, responsive customer support across email, chat, and phone.
Build rapport with customers to understand their needs and guide them through their home-buying journey.
Assign leads to partner agents and troubleshoot inquiries with clarity and care.
Neighborhoods.com and 55places.com are real estate platforms that help home buyers find their next home. The company emphasizes customer service excellence and offers a remote, contract-based work environment.
Support customer requests by phone, chat, and email as a backup when queues are full.
Review accounts for fraud, chargebacks, and FCRA violations, serving as first level escalation.
Prepare reporting, approve refunds, and handle competing priorities to meet business needs.
PeopleFinders.com is an online service for locating, contacting, and verifying people and businesses, owning a vast network of public records data. The company has become one of the largest owners of public records data in the country over the past few decades.
Respond to customer support requests during overnight PST hours, primarily Tier 1 support for Parkade users.
Identify root causes of straightforward issues, troubleshoot, and provide clear next steps.
Maintain accurate documentation and escalate issues when necessary.
Frontier is a subsidiary of Fresh Prints, a fully remote, 150-person company based in New York. We help companies grow full-time, cross-functional teams abroad.
Support SeatGeek customers through phone, email, and live chat, resolving issues with ticket purchases, delivery, and account access.
Investigate and take ownership of customer concerns, communicating clearly and empathetically in urgent situations.
Document interactions accurately, escalate when needed, and collaborate with teammates to improve the fan experience.
SeatGeek believes live events are powerful experiences that unite humans. They are a technology company simplifying and modernizing the ticketing industry with a fan-first attitude.