Provide outstanding customer support via email and phone, resolving issues and ensuring a seamless experience.
Monitor live trips, address disruptions, and coordinate alternative solutions for drivers and customers.
Maintain detailed records, escalate critical issues, and collaborate with internal teams to improve operations.
CharterUP is an AI-native platform transforming the $450+ billion group transportation and mobility market. It is a hyper-growth, remote-first company trusted by Fortune 500 companies and recognized as one of the fastest-growing companies by Inc.
Communicate with members via phone and email, providing empathetic support and solutions.
Accurately document interactions and collaborate with the team to share best practices.
Handle a high volume of inbound calls with a solution mindset and people-focused approach.
Achieve is a leading digital personal finance company helping people move from struggling to thriving with personalized financial solutions. We have over 3,000 employees in mostly hybrid and remote roles across the United States, with a culture focused on empathy and inclusion.
Handle student interactions via calls, chats, texts, and emails with empathy and professionalism.
Manage Tier II tickets and escalations while using AI-powered support tools.
Prioritize multiple deliverables and share insights to enhance the student experience.
Aceable is a mobile education platform offering affordable online courses in driver's ed, real estate, healthcare, and mortgage/home insurance. It serves hundreds of thousands of students monthly and is recognized as a Best Place to Work with a creative, collaborative culture.
Support daily operations of customer care across all contact channels, ensuring high-quality service and satisfaction.
Oversee and guide a team of supervisors, monitor performance, provide coaching, and implement best practices.
Analyze KPI dashboards, resolve escalated issues, and partner with cross-functional teams to drive continuous improvement.
Golden Pet Brands creates a world where pets live longer, healthier lives from their first meal. They are a pet food company with multiple brands and have donated over $9 million to date, fostering a culture of ownership and collaboration.
Support customer requests by phone, chat, and email as a backup when queues are full.
Review accounts for fraud, chargebacks, and FCRA violations, serving as first level escalation.
Prepare reporting, approve refunds, and handle competing priorities to meet business needs.
PeopleFinders.com is an online service for locating, contacting, and verifying people and businesses, owning a vast network of public records data. The company has become one of the largest owners of public records data in the country over the past few decades.
Lead Billing Support through change management and operational rigor.
Turn billing data into performance stories and recommendations for leadership.
Influence cross-functional partners and build scalable workflows in a fast-paced startup.
Rula is a remote-first mental healthcare company dedicated to making mental health care work for everyone. They are a startup with a culture of inclusion, supporting employees in feeling safe, seen, heard, and valued.
Own and manage customer tickets from intake to resolution or escalation.
Troubleshoot customer-reported issues directly, resolving what you can without waiting.
Communicate proactively, flagging blockers and risks before they become problems.
GridUnity is the industry leader in interconnection life cycle management, delivering cutting-edge software solutions that eliminate bottlenecks in the interconnection process. We are a lean, fast-moving team that values bold thinking, reliability, and continuous learning.
Execute all core responsibilities of a Care Specialist, managing billing processes and ensuring accuracy.
Provide real-time chat support to team members, offering prompt guidance to resolve issues.
Handle and resolve tickets, complaints, and corporate escalations with professionalism and urgency.
Cable One is a telecommunications company that provides internet, cable TV, and phone services to customers across the United States. The company is an award-winning organization with a focus on diversity, inclusion, and community support, offering a collaborative work environment and opportunities for advancement.
Serve as primary support for teachers, troubleshooting technical and classroom issues via email and calls.
Manage help desk processes, create self-service resources like articles and videos, and escalate product bugs.
Collaborate with product and engineering to identify recurring issues and improve support resources.
Opportunity Education develops Feedback Forward, an app for daily exit tickets that supports educators and schools. The organization is distributed across various US and overseas locations, with a small team focused on improving classroom technology.
Serve as the primary point of contact for client questions and service inquiries, ensuring prompt and professional responses.
Coordinate with internal teams to track requests, resolve issues, and maintain accurate records in company systems.
Assist with onboarding, documentation, and administrative processes while protecting confidential information.
ApTask is a workforce solutions company that provides talent acquisition, staffing, consulting, and permanent placement services. It offers a remote work environment and a collaborative, growth-oriented culture.
Serve as the first point of contact for customers via calls, email, and chat.
Assist customers with online applications and troubleshooting.
Collaborate with internal teams to resolve issues and maintain accurate records.
Clasp is a venture-backed startup that transforms access to education and career pathways through its platform. It is a Forbes Fintech 50 company and SHRM portfolio company with a culture driven by social impact and innovation.
Handles customer inquiries via phone, email, and chat, resolving issues and updating accounts.
Actively participates in daily ticket handling across multiple channels, meeting performance metrics.
Researches and identifies trends in customer inquiries to contribute to operational improvements.
Home Chef is a meal solutions company offering meal kits and ready-to-heat meals through online and retail channels. They have a team of over 2,100 employees and emphasize a diverse and inclusive culture.
Handle customer inquiries via phone, email, and chat channels.
Participate in daily stand-ups and identify trends in customer issues.
Research and resolve complicated issues, contributing to root-cause analysis.
Home Chef is a meal kit delivery service that provides fresh ingredients and recipes to customers. They emphasize a culture of humility, teamwork, and ownership, with a focus on customer experience.
Provide support to participants and clients regarding eligibility, benefits, claims, and general plan inquiries via phone and email.
Document all customer interactions accurately in the call tracking system and navigate multiple systems to assist customers.
Maintain confidentiality in accordance with HIPAA standards and contribute to a positive, team-oriented environment.
Point C is a National third-party administrator that delivers customized self-funded benefit programs. They are a mission-driven company focused on innovative cost containment strategies.
Connect with customers via phone/email/chat/social media to resolve questions or concerns.
Calmly de-escalate issues and escalate interactions when necessary.
Track call information for auditing and reporting, and upsell if required.
TP is a leading global provider of digital business services, partnering with top brands to optimize operations through technology and sustainable practices. With a global workforce of 500,000 across 300 languages, TP fosters a culture of inclusion and diversity where every employee feels valued.
Manage tutoring session reports, user rostering, and scheduling to ensure operational accuracy.
Coordinate tutor substitutions, onboarding, and cross-functional issue resolution.
Identify opportunities to improve workflows and maintain strong communication with leadership.
They operate an online tutoring marketplace connecting students with tutors. They are a growing, education-focused organization with a collaborative, team-oriented culture.
Respond to and resolve transactional queries from customers' customers via email, such as refunds and cancellations.
Escalate advanced or complex queries to appropriate internal channels.
Continuously improve product knowledge and participate in team meetings to enhance processes.
Paddle provides digital product companies with a complete payment infrastructure as a Merchant of Record, handling all payment-related complexities. The company serves over 6000 software sellers in 245 territories and is backed by major investors, fostering a diverse, collaborative, and remote-first culture.
Serve as primary point of contact for domestic customers via phone, email, web forms, and chat.
Process orders and provide distribution support, including permits, shipping, tracking, and account inquiries.
Maintain professionalism and empathy, escalating complex issues to higher-level specialists as needed.
ATCC is a global nonprofit that provides trusted biological materials for science and health. It is a mission-focused organization supporting critical life science research, with a culture centered on improving and saving lives.
Resolve complex consumer issues and advise first-level representatives on high-level issues.
Assist policy holders with billing questions and concerns, and support policy changes as requested.
Provide recommendations and adjustments to meet policy holders' needs in a fast-paced environment.
TP is a leading global provider of digital business services, partnering with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, TP fosters a culture of inclusion and diversity, providing limitless career advancement.