Part-Time Customer Support Specialist

Responsibilities:

• Serve as a primary point of contact for teachers and administrators, providing timely product and technical support via email and calls.
• Troubleshoot product issues with an understanding of both technical problems and classroom contexts.
• Create and improve customer support processes within the ticketing platform, including prioritization and documentation.

Qualifications:

• 3+ years of experience in K-12 education, educational technology, or customer support.
• Strong familiarity with school technology like Google Classroom, Clever, SIS, and SSO.
• Excellent writing and communication skills for customer support and self-service resources.

Personal Characteristics:

• Strong empathy for teachers and understanding of classroom realities.
• Ability to explain technical concepts simply and practically.
• Service-oriented mindset focused on helping educators succeed.