Provide world-class technical support via phone, email, and chat for escalated issues, serving as the first internal point of contact for product expertise.
Triage and escalate bugs and issues from Tier 1 to Tier 3 engineers, ensuring detailed logs and information are gathered.
Collaborate with cross-functional teams including Product, Integrations, and Support Leadership to improve customer experience and product knowledge.
Turnitin is a global education technology company that provides learning integrity solutions to over 16,000 academic institutions worldwide. With a remote-first culture and a diverse team across 35+ countries, they prioritize employee well-being and collaboration.
Provide customer support across chat, phone, and email, resolving technical issues and product questions.
Maintain and improve the knowledge base, self-service resources, and accurate records of customer interactions.
Collaborate with cross-functional teams to share feedback and identify opportunities for process improvements.
Everway builds technology that helps everyone understand and be understood, creating a more neuroinclusive world. With over 800 employees across North America, UK, Europe, Australia, and New Zealand, we foster a culture that values curiosity, courage, and commitment.
Provide world-class technical and non-technical support to customers via email, phone, and live chat.
Coordinate with Engineering and Product Management on product issues and releases.
Develop positive customer relations and assist in updating technical documentation.
Turnitin is a recognized innovator in global education, developing learning integrity solutions for over 25 years. They serve 16,000+ academic institutions in over 185 countries and foster a remote-first culture with a diverse team across 35+ countries.
Lead a daily one-hour live lesson for assigned students
Provide personalized support and accountability through 1:1, small-group, or large-group sessions
Track student attendance and engagement, and communicate regularly with families
OpenEd is an online personalized education program that opens the world to every learner. With over 100,000 students served, it is a fast-growing company with a culture defined by values like Customer First and Hard Choices, Easy Life.
Deliver instruction and adapt curriculum to meet student needs.
Maintain open communication with parents about academic and discipline issues.
Assess student performance and contribute to professional growth.
ASU Preparatory Academy (ASU Prep) is part of Arizona State University and provides high-quality education to diverse students. It is advancing an expansion program and fosters a culture of collaboration and professional growth.
Handle inbound customer calls and emails for an educational services provider, assisting students, parents, and faculty.
Troubleshoot basic technical issues and manage multiple applications while maintaining a friendly and professional tone.
Support campus culture and brand identity in every interaction, with flexible self-scheduling including weekend hours.
ModSquad is a global leader in customer experience services, providing support, moderation, and community management to top brands. They are a remote-first company that has been operating since 2007, working with startups and Fortune 500 companies alike.
Answer incoming calls and provide exceptional customer service, including technical support and order processing.
Perform administrative support tasks such as generating reports, updating curriculum, and handling accounts receivable/payable.
Conduct occasional in-person Saturday training facilitation and assist with various projects as needed.
We are an innovative online contractor training company offering state-of-the-art training solutions. We are a small, tight-knit company that fosters remote, independent work and a collaborative environment.
Provide first-line customer support and troubleshooting for the CORE product suite, managing support channels and resolving technical issues.
Conduct video calls to guide users, train them on platform features, and promote self-service resources.
Collaborate with engineering and product teams to escalate bugs, document issues, and improve workflows.
PeopleGrove provides technology solutions for higher education, focusing on experiential learning and mentorship. With over 100 professionals across the US and India, the company fosters a mission-driven, collaborative, and innovative culture.
Provide personalized student support through grading, mentoring, and creating engaging lessons.
Collaborate with families and colleagues to tailor resources and identify at-risk students.
Contribute to a team-oriented program while maintaining a flexible, part-time schedule.
OpenEd is opening the world to every learner, serving over 100,000 students with personalized education. With an eNPS of 76, they foster a culture of customer focus, transparency, and collaboration.
Teach material from approved curriculum to ensure student satisfaction and learning outcomes.
Provide regular, timely feedback on assignments and reply to student messages within 24 hours.
Participate in retention initiatives by contacting absent students and advising on academics and attendance.
Liberty University Online Academy (LUOA) is a fully accredited K-12 online school that is an extension of Liberty University. It is a large Christian university employing a diverse community of faculty and staff in a faith-driven environment.
Support students through personalized learning, providing weekly accountability and encouragement.
Review and grade student learning logs, prepare monthly progress reports, and communicate with families.
Work synchronously with students in 1:1, small-group, or large-group settings, and collaborate with teachers.
OpenEd is an online personalized education program opening the world to every learner. With over 100,000 students served, the company values customer obsession, directness, and fast, world-class work, boasting a top .1% eNPS among tech companies.
Provide best-in-class customer support via email, chat, and phone for Xplor's software products.
Document all customer interactions and escalate complex issues following company policies.
Meet or exceed personal KPI targets for performance metrics while maintaining high customer satisfaction.
Xplor provides cloud-based, intuitive technology solutions for small and medium-sized businesses, enabling them to manage business operations and payments. The company serves over 130,000 businesses globally and fosters a culture of growth, diversity, and inclusion with core values like 'Find a better way' and 'Win together'.
Own technical support for customers, resolving issues and maintaining data connection stability.
Configure customer-facing templates and implement scheduling tools and CRM integration.
Collaborate with internal teams to ensure seamless service and provide feedback on user experience.
Steer offers a suite of software tools for automotive repair shops, combining marketing, CRM, and scheduling into one platform. With the acquisition of AutoOps in 2024, the company is a leader in the industry and fosters a collaborative, high-ownership culture.
Resolve escalated customer support tickets from parents and teachers, primarily via email.
Investigate ambiguous situations and make sound decisions under time pressure.
Handle occasional Trust & Safety escalations, which may involve sensitive content.
Outschool is an online learning platform that offers live, small-group classes for K-12 students. The company is a fast-growing startup with a focus on empowering learners and educators in a remote-friendly culture.
Coordinate customer inquiries and support requests through email, phone, and chat.
Assist with account and product questions, troubleshooting, and escalation routing.
Maintain accurate records and follow up on outstanding requests for timely resolution.
Kenect provides an AI-powered communication and reputation platform for thousands of dealerships and service businesses across North America. The company emphasizes ownership, adaptability, teamwork, and a strong customer focus.
Deliver direct academic support to students with disabilities in a virtual setting, reinforcing instructional content and guiding students through assignments.
Assist in implementing IEP accommodations and modifications, including extended time and read-aloud support.
Monitor student participation and progress, capturing observations and data to keep the instructional team informed.
Edmentum is a tech-enabled learning solutions company dedicated to empowering educators and igniting student potential. They are a Remote First organization with a strong commitment to excellence, innovation, and customer satisfaction.
Act as the primary escalation point for customer support issues and handle complex inquiries via phone, email, and chat.
Lead, schedule, and support a team of part-time customer support representatives, including hiring, onboarding, and training.
Diagnose and resolve product-related issues during live events and collaborate with internal teams to improve processes.
LoveStream is a high-growth events technology company powering thousands of live and virtual experiences across the U.S. The company started in weddings and hospitality and has expanded into corporate events, brand activations, and enterprise experiences for some of the world's biggest companies.
Lead the strategy and execution of a unified customer experience across onboarding, implementation, adoption, retention, and expansion.
Oversee customer success, professional learning, product enablement, analytics, and support capabilities for K-12 districts.
Build trusted partnerships with district leaders and translate customer needs into scalable strategies.
The partner company specializes in K-12 education technology, helping districts improve student outcomes through effective implementation. It is a remote-first organization with a collaborative culture focused on meaningful impact.
Be the first point of contact for customer questions through email and phone.
Become a product expert and escalate issues while maintaining communication.
Collaborate with team to improve processes and contribute to knowledge banks.
Tremendous is a global platform for businesses to send payouts via gift cards and money. They are profitable, growing without outside investors, and have a fully remote, high-documentation, low-meeting culture with high employee NPS.
Provide first-line technical support to customers via live chat and ticketing, investigating complex issues and reproducing scenarios in real time. - Collaborate with Engineering to resolve product issues and improve the platform experience. - Manage high-volume real-time chats with rapid response times while maintaining high CSAT scores.
SpotMe is a B2B event platform that helps enterprises deliver CRM-connected experiences across in-person, virtual, hybrid events, and webinars. They operate with a global team and emphasize customer support as a competitive advantage.