Remote Support Services Coordinator

Position Overview:

• You will assist customers and internal teams with day-to-day support needs in a remote environment.
• You will communicate professionally, solve problems, and manage multiple requests while maintaining high customer service standards.

Key Responsibilities:

• Respond to customer inquiries through email, phone, and chat, and coordinate support requests within response timelines.
• Assist with account and product questions, basic troubleshooting, and escalate issues to appropriate teams.
• Maintain accurate records of interactions, follow up on outstanding requests, and help document support resources.

Qualifications:

• You have 1+ year of experience in customer service, administrative support, or coordination.
• You possess strong written and verbal communication skills, organizational abilities, and attention to detail.
• You are comfortable working independently in a remote environment and navigating web-based applications.