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About the Role:
- Serve as the friendly voice behind a leading educational services provider, supporting students, parents, and faculty.
- Handle inbound calls and emails, providing accurate information and resolving issues.
- Troubleshoot technical problems with ease and manage multiple platforms simultaneously.
Workspace Requirements:
- Must have a dedicated computer with Windows 11 or newer and 16+ GB RAM.
- Wired internet connection with at least 50 Mbps download speed.
- Willingness to install security software and 2FA app.
Schedule and Commitment:
- Seasonal role from June to September 2026.
- Minimum 25 hours per week, including at least 8 hours self-scheduled on weekends.
- Production hours are Monday-Sunday, 4 AM - 7 PM PDT.
About ModSquad:
- Global leader in customer experience services since 2007.
- Remote-first company supporting over 50 languages in more than 90 countries.
- Equal opportunity employer with a diverse team.
ModSquad
ModSquad is a global leader in customer experience services, providing support, moderation, and community management to top brands. They are a remote-first company that has been operating since 2007, working with startups and Fortune 500 companies alike.