Source Job

• Manage partner relationships and program implementation to ensure seamless service delivery.
• Lead and mentor instructional teams to achieve performance and compliance objectives.
• Coordinate cross-functional resources and provide strategic oversight for educational programs.

The company provides educational programs and services, building partnerships with schools and educators. It fosters a collaborative, inclusive, and mission-driven culture with a remote team.

• Lead and coach Customer Success, Implementation, and CS Operations teams to achieve exceptional customer outcomes.
• Drive customer adoption, retention, and value realization through scalable processes and data-driven strategies.
• Collaborate cross-functionally with Sales, Product, Engineering, and Operations to shape customer-focused initiatives.

They are a growing SaaS company focused on delivering exceptional customer outcomes through strategic leadership and operational excellence. They foster an inclusive, collaborative culture with a high-growth environment and trust-based flexibility.

• Drive successful partner outcomes by ensuring accurate data, delivering high-quality partner experience, and proactively aligning expectations.
• Collaborate with Account Management and cross-functional teams to advocate for partner needs and enhance the partner experience.
• Develop deep expertise in English Learner program best practices to serve as a trusted advisor to district leaders.

Ellevation develops world-class software to help educators serve English Learners. We are a fast-growing, mission-driven technology company partnering with over 2,000 school districts and more than 2 million English Learners.

• Drive student lifecycle outcomes across university portfolios through strategic leadership and operational excellence.
• Manage team performance, execute retention strategies, and monitor data to meet retention, satisfaction, and graduation targets.
• Serve as escalation point for program-level performance, student risk, and institutional concerns, overseeing 5-6 managers and up to 9,000 students.

2U partners with top universities and companies to deliver online education programs, accelerating careers and transforming lives. As the parent company of edX, it powers thousands of higher education offerings and employs a diverse global workforce.

• Serve as a primary point of contact for assigned accounts, supporting planning, implementation, and ongoing program success.
• Coordinate resources across internal teams to ensure seamless delivery of digital learning solutions.
• Build trusted relationships with customers and provide consultative recommendations to improve program effectiveness.

The partner company delivers innovative digital learning solutions to help organizations implement and optimize educational programs. They maintain a collaborative, remote-first culture with a focus on customer success and continuous improvement.

• Lead the vision and strategy for global customer support operations.
• Drive data-informed improvements to enhance customer satisfaction and team efficiency.
• Partner cross-functionally with Product, Engineering, and Customer Success to champion the customer voice.

Calendly is a scheduling platform that helps millions of people automate their meeting scheduling. We are a growing technology company with a collaborative culture focused on product growth and customer success.

• Lead a team designing and improving professional development materials for K-12 educators.
• Oversee onboarding and ongoing training for the Professional Learning organization.
• Collaborate with cross-functional teams to translate product capabilities into effective training experiences.

This organization designs professional learning experiences for K–12 educators, focusing on impactful training materials. The company fosters a collaborative, mission-driven culture that values kindness, respect, and authenticity.

• Serve as a partner to a portfolio of Chief Academic Officers and Chief Schools Officers to install and improve academic systems.
• Monitor student achievement against key measures and adult actions to drive outcomes.
• Establish a bar of excellence for academic systems and teach through coaching and direct instruction.

KIPP Public Schools is a national network of tuition-free public charter schools that prepares students with the skills and confidence to create the future they want. With 279 schools, nearly 16,500 educators, and 210,000 students, the organization values excellent results, collective impact, and courageous action.

• Drive strategic direction, customer ROI, and product adoption for a portfolio of strategic enterprise customers.
• Act as a trusted advisor to senior customer leaders, guiding them through hiring transformation and digital adoption.
• Partner with Sales and Renewals to drive expansion strategy, retention, and commercial success.

Hirevue is a hiring platform that transforms how organizations discover, engage, and hire talent using video interviewing, assessments, and conversational AI. The company has hosted over 70 million video interviews and serves over 1,200 pioneering customers globally, with a culture centered on core values like being a hero for customers and taking action.

• Lead and mentor a team of Customer Success Managers to drive adoption, retention, and renewals.
• Manage strategic enterprise accounts as an executive sponsor and trusted advisor.
• Develop scalable processes and collaborate cross-functionally to improve customer outcomes.

Our partner is a fast-growing SaaS company focused on customer success and retention. They foster a collaborative, remote-first culture with opportunities for professional growth and innovation.

• Define and lead KIPP's enterprise-wide growth and scale strategy with network-wide accountability.
• Partner with C-suite and regional leaders to drive evidence-based, equity-centered expansion decisions.
• Manage and develop the Senior Director of Growth, fostering a culture of accountability and continuous improvement.

KIPP is a national network of tuition-free public charter schools that prepares students for college, career, and beyond. The KIPP Foundation supports 279 schools, nearly 16,500 educators, and over 210,000 students across the country.

• Own the full lifecycle of district and institutional partnerships, from sourcing to closing multi-year expansion deals.
• Manage the entire sales cycle, including discovery, proposal development, negotiation, and contract execution.
• Strengthen brand presence through conferences, webinars, and co-marketing initiatives while identifying funding opportunities.

Colibri Group is a pioneer in online professional education, with a family of brands serving over 1 million customers annually. They employ more than 1,500 mission-aligned professionals and foster a culture centered on values like love, joy, boldness, teamwork, and curiosity.

• Own day-to-day service delivery performance for a portfolio of school district accounts.
• Lead a team of Service Delivery Specialists to convert booked revenue into realized revenue.
• Partner with cross-functional teams to ensure contracts are fulfilled and revenue targets are achieved.

Presence is the leading provider of teletherapy solutions for children with diverse needs, connecting therapists to K-12 school districts nationwide. With over 2,000 clinicians and 8 million sessions delivered, we are a remote-first company that values cameras-on engagement and occasional travel.

• Lead a team of customer success professionals to ensure high-quality service delivery and client satisfaction.
• Build and maintain strong relationships with customers, stakeholders, and internal teams to promote trust and long-term partnerships.
• Develop and implement customer success strategies that improve satisfaction, retention, and service outcomes.

The company provides services focused on customer success and operational excellence. It is a remote-first organization that values collaboration and professional development.

• Lead business development efforts for K-12 educational organizations across Georgia, driving strategic growth and expanding market presence.
• Manage the full consultative sales cycle from prospect identification through closing, building trusted relationships with executive stakeholders.
• Partner with internal teams to tailor infrastructure solutions and deliver high-value projects that create lasting value for schools.

The company is a partner organization that provides infrastructure solutions for K-12 educational institutions. It fosters a collaborative culture with significant autonomy and a focus on building long-term relationships.

• Define and own the global strategy for customer success and customer support, including team structure and processes across time zones.
• Build, hire, and lead a high-performing global team of customer success managers, support specialists, and functional leaders.
• Own key outcomes including net revenue retention, customer satisfaction, renewal rate, and product adoption.

Spellbook is an AI copilot for transactional lawyers, helping legal teams draft, review, and negotiate contracts faster and with greater precision. Backed by leading investors like Khosla Ventures, the company has raised over $80 million and serves over 4,000 law firms, fostering a customer-obsessed culture.

• Lead a team of Enterprise CSMs to drive retention, expansion, and NRR outcomes across the Enterprise segment.
• Own the post-sale success motion including executive business reviews, success planning, and forecasting.
• Partner cross-functionally with Sales, RevOps, and Product to scale customer success operations.

1Password provides enterprise password management and unified access management to secure identities and devices. With over 180,000 business customers and $400M ARR, the company fosters a human-centric, collaborative culture focused on innovation and digital safety.

• Lead and develop Customer Success, Implementation, and Operations teams to drive customer adoption and retention.
• Oversee implementation experience and use data to identify trends and improve customer outcomes.
• Partner cross-functionally to represent the customer perspective and build a high-performance culture.

Cardata provides automated software and services for vehicle reimbursement programs. They are a small, driven team focused on growth and impact.

• Own the team's renewal ARR targets and NDR goals, driving accountability for outcomes.
• Manage, coach, and develop a team of 4 Customer Success Managers to accelerate revenue.
• Lead cross-functional alignment with Sales, Marketing, Product, and executive stakeholders.

Catchafire brings together government, philanthropy, business, and volunteers to bridge paths to stronger communities. The remote-first team has generated over $200 million in value and 1 million volunteer hours, operating with a mission-driven culture.

• Lead a team of Enterprise Customer Success Managers to drive retention, expansion, and strategic customer value.
• Develop account strategies, executive engagements, and cross-functional initiatives across Sales, Product, and Support.
• Manage team performance, coach direct reports, and oversee executive escalations to ensure customer success.

Motus is the leading expert in vehicle reimbursement and driver risk mitigation, offering solutions for Fortune 500 companies. With over 80 years of data, the company fosters a culture based on WorkLife Pillars like WorkAnywhere and WorkTogether, with a focus on work-life balance and remote flexibility.