Support Operations Specialist

Key Responsibilities:

• Prepare tutoring session reports and manage user rostering for district customers.
• Coordinate tutor substitutions, scheduling, and onboarding processes.
• Investigate customer issues and communicate resolutions across teams.

Requirements:

• Associate's degree plus at least three years of administrative or operations experience.
• Strong organizational and communication skills, with proficiency in Microsoft Office.
• Ability to work under tight deadlines and maintain accuracy.

Benefits:

• Competitive hourly rate of $21.07–$26.44, depending on experience.
• Fully remote work arrangement with eligibility for health benefits and retirement contributions.
• Paid time off and opportunity for growth in an education-focused environment.