Support Specialist
Remote regions
USBenefits
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About the Role:
- Support StraighterLine learners directly, advocating for learner-centric support.
- Take ownership of customer issues through resolution and identify trends.
- Collaborate with cross-functional teams to improve processes.
Key Responsibilities:
- Provide high-level customer service via phone, chat, email, and help desk.
- Actively listen to student concerns and provide efficient solutions.
- Meet performance metrics and work independently.
What We're Looking For:
- Minimum 5+ years customer support experience; education preferred.
- Bachelor's degree or advanced degree strongly preferred.
- Strong analytical, organizational, and communication skills.
Benefits:
- Generous time off, 11 public holidays, 1 floating holiday.
- Medical, dental, and vision insurance coverage.
- 401K Safe Harbor with 3% contribution, six weeks paid parental leave.
StraighterLine
StraighterLine is the leading provider of high-quality, affordable, online courses that help learners earn college credit and meet their professional goals. Each year, 150,000 learners take one of StraighterLine’s 215 courses, and the company is backed by venture capital firms.