Source Job

Global

  • Be the voice of customers and partners, managing requests via Zendesk and occasional calls with clarity and care.
  • Collaborate with teammates and cross-functional teams to solve complex challenges and improve processes.
  • Drive continuous improvement by identifying automation opportunities and enhancing product and services.

German English Customer Support Problem-Solving Zendesk

20 jobs similar to Customer and Product Support Expert (f/m/d)

Jobs ranked by similarity.

United States

  • Provide timely, professional customer support and resolve inquiries across international markets.
  • Identify business opportunities and conduct prospecting activities for sales development.
  • Manage interactions and maintain accurate records using CRM and support platforms like Zendesk or HubSpot.

Jobgether uses AI-powered matching to connect candidates with remote roles. They focus on streamlining hiring through technology and serve global clients.

Europe

  • Handling customer enquiries in German via email with professionalism and promptness.
  • Resolving issues and complaints with empathy while ensuring brand standards are upheld.
  • Collaborating with internal teams to identify recurring issues and improve customer experience.

The Global Talent Co. connects exceptional global talent with innovative technology and lifestyle companies worldwide. It has a community of 25,000+ professionals and emphasizes equal access to opportunity regardless of birthplace.

Germany 6w PTO

  • Provide telephone, live chat, and email support to ensure smooth daily operation of services.
  • Work scheduled shifts with shift bonuses for night shifts, Sundays, or holidays.
  • Resolve customer issues and ensure satisfaction, with opportunities to grow and increase compensation.

Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. With hundreds of agency partners globally, Via is recognized as a leading transportation technology and service provider.

EMEA

  • Serve as the primary point of contact for HR-related customer inquiries via email, phone, and chat.
  • Efficiently manage and resolve client inquiries, investigate issues, and collaborate with internal teams like sales, operations, finance, and payroll.
  • Maintain up-to-date knowledge of company offerings, conduct training sessions, and analyze support data to drive improvements.

Remote People builds infrastructure for borderless teams, handling global payroll, benefits, taxes, and compliance with a technology platform. They are a growing international family committed to building a diverse, global team and offering equal opportunities.

Poland

  • Manage qualified sales opportunities from initial consultation through to closing.
  • Develop a strong understanding of each client's business and recommend tailored signage solutions.
  • Build long-term relationships with B2B customers across Germany and the wider European market.

The Global Talent Co. provides opportunities to work with leading innovative technology companies worldwide. It offers stable employment, competitive compensation, career growth, and access to a community of over 25,000 professionals.

Europe

  • Provide Tier 2 technical support for complex issues related to hardware, software, networking, and POS/KDS systems.
  • Perform in-depth technical analysis, log review, and remote diagnostics to resolve escalated incidents.
  • Contribute to problem management by identifying root causes and implementing preventive measures.

Unisys is a global technology solutions company providing cloud, AI, digital workplace, logistics, and enterprise computing. With a history spanning over 150 years, it serves leading organizations and emphasizes innovation and equality.

Global

  • Consulting customers on all questions related to our websites
  • Resolving customer issues with the goal of retention and promoting our websites
  • Maintaining a high level of service quality with timely and effective responses

Social Discovery Group is the 3rd largest social discovery company in the world, uniting 60+ brands with 500 million users, focusing on solving loneliness and disconnection through virtual intimacy. Our international team of 1200 professionals works remotely worldwide, and we achieved Great Place to Work US Certification in 2024, emphasizing trust, pride, and camaraderie.

Germany

  • Provide exceptional customer support throughout implementation and daily use of the platform.
  • Manage stakeholder relationships and ensure data quality for German renewable energy portfolios.
  • Act as strategic advisor, analyzing customer KPIs and driving product improvements based on feedback.

Streem Energy develops a next-generation SaaS platform for commercial management of renewable energy assets. The company fosters a dynamic, entrepreneurial environment with an international team focused on accelerating the energy transition.

Ukraine 6w PTO

  • Respond to customer inquiries via phone, email, chat with empathy and professionalism, providing accurate product information and personalized solutions.
  • Document interactions and maintain records in CRM, troubleshoot common issues, and escalate complex problems to appropriate departments.
  • Meet performance targets on response time, resolution rate, and customer satisfaction while collaborating with team members to improve services.

AUTODOC is a digital-first e-commerce powerhouse and Europe's leading online platform for the automotive aftermarket, founded in Berlin in 2008. With a team of over 5,500 professionals from 50 countries, it blends German heritage with high-tech innovation to redefine mobility across 27 European countries.

Global

  • Provide high-volume inbound support via chat, email, and phone in an AI-augmented workflow.
  • Troubleshoot technical issues and educate customers on CE Broker platform features.
  • Collaborate with internal teams to improve processes and product experience.

Propelus simplifies workforce compliance management across healthcare. They have been a trusted leader for over 20 years and are recognized as a Best Place to Work.

LATAM Europe 3w PTO

  • Track repairs, returns, and service questions from first contact through resolution.
  • Own the support queue across email, chat, and phone.
  • Maintain accurate client records in CRM.

Veta Virtual provides virtual customer care and support services for luxury brands. They are a mission-driven company with a supportive culture and a fully remote team.

US

  • Provide timely assistance to users of Lingraphica speech-generating devices and software.
  • Collaborate with Sales, Marketing, Project Management, and Engineering teams to resolve issues and deploy enhancements.
  • Manage a support caseload including inquiries via phone, email, chat, and scheduled appointments.

Lingraphica provides speech-generating devices to improve communication for people with aphasia and other impairments. They foster a fast-paced, goal-oriented culture focused on helping individuals on their communication journey.

Global

  • Provide professional and courteous customer support in Russian and/or Ukrainian and English.
  • Assist customers with inquiries and provide clear, accurate, and timely resolutions.
  • Maintain high standards of customer satisfaction, quality, productivity, and punctuality.

An enterprise client is seeking bilingual customer service specialists to support their growing international customer base. The company values professionalism, punctuality, and delivering high-quality customer experiences.

Canada

  • Provide Tier I support and document issues into a ticket management system.
  • Analyze symptoms, determine urgency, and resolve or dispatch incidents to appropriate support groups.
  • Manage escalations and seek process improvements to enhance service delivery.

Long View is one of North America's most dynamic IT providers, fostering a culture of collaboration, innovation, and inclusion. With 90% of team members rating it a good or great place to work, the company values integrity, competence, value, and fun.

$25,920–$38,880/yr
Europe

  • Actively manage a portfolio of high-value customers, driving revenue growth and retention through multi-channel engagement.
  • Build strong relationships with decision-makers, using data to identify upsell opportunities and prevent churn.
  • Maintain accurate CRM records and leverage call intelligence tools to continuously improve performance.

Finom is a European tech startup developing an all-in-one financial B2B platform integrating banking, accounting, and invoicing. With over $346 million in total funding, the company fosters a culture of innovation and empowerment, encouraging bold ideas and swift implementation.

Hungary

  • Registering and forwarding IT and network errors to appropriate resolution teams.
  • Diagnosing and resolving first-level network outages using IT tools.
  • Monitoring network devices in automated systems and maintaining communication with clients.

Deutsche Telekom ITTC Hungary Kft. is a subsidiary of Deutsche Telekom Group, providing IT and telecommunication services. It is one of the largest ICT employers in Hungary with over 5,000 employees and has been recognized as one of the most attractive workplaces.

  • Manage travel requests and coordinate with partners to ensure smooth, personalized experiences for international clients.
  • Handle unexpected situations efficiently in a fast-paced environment, prioritizing customer satisfaction.
  • Utilize CRM tools and digital platforms to manage multiple requests and maintain high service standards.

This company operates in the travel industry, providing customer support and travel experiences for international clientele. It is a dynamic, multicultural start-up with a focus on remote work and a collaborative atmosphere.

$14,950–$21,300/yr
Poland

  • Support core service delivery and provide daily customer support via Freshdesk.
  • Work closely with local sales team and other departments to drive customer satisfaction.
  • Conduct training sessions to help customers maximize service usage.

Brandbank provides digital product content solutions for brands and retailers globally. It is part of NIQ, a consumer intelligence company with operations in over 100 markets, and fosters a diverse, relaxed team culture.

Global

  • Contact potential sales partners by phone, explain the partnership model and schedule qualified consultations.
  • Document call outcomes and objections accurately in the CRM while following compliance guidelines.
  • Share insights from calls with the team and maintain a high standard of data quality.

The Global Talent Co. connects exceptional global talent with innovative technology and lifestyle companies worldwide. They have a community of over 25,000 professionals and believe in equal access to opportunity.

Global

  • Provide professional customer support in Chinese and English to an international customer base.
  • Handle inquiries efficiently while maintaining high service standards and meeting performance targets.
  • Maintain 100% attendance during training and work assigned shifts.

This company is an established eCommerce and Health & Wellness client serving a growing international customer base. No information on company size or culture is provided.