Source Job

• Provide customer support for website users via chat and email.
• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Maintain records of customer interactions and enter data into CRM and other tools.

Helpware is a global company providing outsourcing back-office services with offices in the USA, Mexico, Ukraine, and the Philippines. They help small businesses and enterprises free up their teams for strategic high-value tasks and are growing.

• Consult customers via calls, email, and chat on all questions regarding our websites.
• Resolve customer issues promptly to ensure retention and promote our services.
• Maintain high service quality while analyzing customer emotions and adapting to difficult situations.

Social Discovery Group (SDG) solves loneliness and disconnection by transforming virtual intimacy into the new normal through social entertainment platforms that connect people globally. The company employs a diverse international team of digital nomads working remotely worldwide, and has been recognized as a Great Place to Work (USA & Japan, 2024–2025) and a Top-5 Company for Work-From-Anywhere Jobs (FlexJobs, 2025).

• Provide front-line support and occasional sales assistance to English, Spanish, and Russian-speaking drivers and fleet managers in the USA and Canada.
• Proactively identify areas for product/service improvements and participate in implementing solutions to increase customer satisfaction, growth, and retention.
• Work as a team player with a desire to impact the organization and grow into upper-level positions quickly.

HOS247 LLC is a growing technology company that provides hardware and software solutions to trucking companies in the USA and Canada. Their top-rated ELD Logbook and Fleet Management system ensures transportation compliance and delivers superior visibility, safety, and productivity for commercial fleets.

• Provide empathetic, personalized support to customers and resolve their technical inquiries.
• Communicate with platform specialists via Intercom and manage requests for accounts, subscriptions, refunds.
• Turn user feedback into valuable insights to help shape the product.

Mindly is a marketplace for psychologists and clients, helping people live healthy, happy lives. We are a fast-growing, profitable HealthTech company with over 1,000,000 clients in 40+ countries and a passionate team.

• Resolve customer inquiries via live chat, WhatsApp, and email, handling logistics, orders, and website issues.
• Support team growth by onboarding and training new joiners, coaching colleagues, and managing escalations.
• Collaborate across departments, driving root-cause fixes and owning day-to-day operations with a customer-first mindset.

Nivoda is a global B2B diamond and gemstone marketplace connecting retailers with suppliers. Processing $300M+ annually, it spans multiple regions. Its customer support team is distributed across 8+ countries, with a focus on responsiveness and continuous improvement.

• Provide customer support and services, including processing, prioritizing, and documenting incoming customer inquiries via the ticketing system.
• Analyze and resolve user issues, offer competent advice on using lcmd in customer projects, and collaborate with internal departments for complex support cases.
• Create, maintain, and optimize help center content, support customer onboarding, and prepare training materials along with managing training projects.

Lcmd is a pioneer in the construction industry with an innovative Software-as-a-Service (SaaS) solution, driving the digital transformation in construction. As a subsidiary of Drees & Sommer SE, one of Europe's leading construction consulting firms with over 5,100 experts at 59 locations worldwide, we have successfully implemented more than 3,000 projects using Lean Construction Management.

• Assist customers with their needs and resolve inquiries via phone, chat, and email.
• Document technical issues and maintain detailed interaction records for future reference.
• Proactively resolve concerns to drive satisfaction and foster long-term loyalty.

Qualfon helps people pursue their total vocation and create career opportunities. It is a values-driven organization with programs like Qualfon University and free access to learning platforms, supporting employees' growth.

• Respond to commercial inbound calls, chats, and emails from patients, healthcare providers, and vendors in a professional and empathetic manner.
• Identify and report potential Adverse Events (AEs) and Product Quality Complaints (PQCs) with accurate documentation.
• Triage medical information inquiries to the appropriate department and provide on-label responses using standard content.

Alphanumeric provides customer engagement and commercial support services for major companies, including one of the largest pharmaceutical firms globally. They offer a permanent, full-time remote position with training and benefits, fostering a culture of growth and personalized service.

• Develop a strategic customer mission and training program to ensure high-quality service.
• Manage calls, process tickets, and assist users with application updates and bug reproduction.
• Create documentation and provide clear, unbiased feedback while maintaining flexibility in schedule.

Our employees are our pride and our most valuable asset. We are young, very ambitious and dedicated to achieving success, with a fun and open organization structure and solid management.

• Assist customers via phone, email, or chat with professional and friendly service.
• Resolve customer concerns with empathy and maintain accurate records.
• Meet quality and productivity goals while collaborating with internal teams.

MCI is a tech-enabled business services company providing customer experience, BPO, and cloud solutions across multiple industries. With over 10,000 employees, they foster a culture of career growth and continuous learning.

• Embody core competencies to create a seamless experience for Clients, Taskers, and Partners, prioritizing customer satisfaction with urgency and care.
• Use insights from customer interactions to drive informed decisions and anticipate needs, maintaining a customer-centric approach.
• Demonstrate ownership and disciplined curiosity in problem-solving, serving as a trusted resource to ensure optimal resolutions.

Taskrabbit is a marketplace platform that connects people with Taskers for everyday home tasks like furniture assembly and handyman work. The company has a hybrid workforce across the US and EU, with a collaborative, pragmatic, and fast-paced culture, and has been recognized as a Best Place to Work from 2022 to 2025.

• Respond to customer inquiries through live chat, WhatsApp, email, and other support channels, providing accurate and timely solutions.
• Manage customer issues related to orders, logistics, website functionality, and general platform usage.
• Handle complex customer escalations with professionalism, ownership, and a problem-solving approach.

Our partner is a technology-driven organization providing a global platform for customer experiences. They operate in a fast-paced, international environment with a collaborative culture and low-hierarchy structure.

• Assist and support existing hotel customers daily via phone, email, and chat in English and Spanish or Portuguese.
• Resolve complaints, troubleshoot escalated issues, and build client loyalty to drive product adoption.
• Gather feedback, contribute to tutorials, and attend training sessions to stay current on system updates.

Cloudbeds provides an intelligently designed platform that powers properties across 150 countries, processing billions in bookings annually. With over 650 employees across 40+ countries, they foster a remote-first culture of innovation and collaboration.

• Own and manage customer tickets from intake to resolution or escalation.
• Troubleshoot customer-reported issues directly, resolving what you can without waiting.
• Communicate proactively, flagging blockers and risks before they become problems.

GridUnity is the industry leader in interconnection life cycle management, delivering cutting-edge software solutions that eliminate bottlenecks in the interconnection process. We are a lean, fast-moving team that values bold thinking, reliability, and continuous learning.

• Provide high-volume inbound support via chat, email, and phone in an AI-augmented workflow.
• Troubleshoot technical issues and educate customers on CE Broker platform features.
• Collaborate with internal teams to improve processes and product experience.

Propelus simplifies workforce compliance management across healthcare. They have been a trusted leader for over 20 years and are recognized as a Best Place to Work.

• Provide exceptional customer support as the primary point of contact for Topps customers, resolving inquiries across products, orders, accounts, and services.
• Deliver high-standard customer service through email, live chat, phone, and other channels, creating positive experiences with sound judgment and ownership.
• Build trust and long-term relationships through clear communication, product knowledge, and consistent service while collaborating with cross-functional teams.

Fanatics builds a leading global digital sports platform, igniting the passions of sports fans through Commerce, Collectibles, and Betting & Gaming. With over 22,000 employees and a network of 900 sports properties, we are committed to enhancing the fan experience globally.

• Provide end-to-end support to key community members, including the Luxury segment, ensuring complete resolution of issues.
• Communicate in English and Spanish, handling complex cases with autonomy and high hospitality standards.
• Collaborate with stakeholders, manage emergencies, and drive performance improvements.

Airbnb connects travelers with unique stays and experiences offered by hosts in almost every country. With over 5 million hosts and 2 billion guest arrivals, it fosters a culture of inclusion and belonging.

• Respond to customer inquiries in English and Spanish via phone, email, SMS, and chat with professionalism.
• Serve as primary contact for Spanish-speaking families, translating communications and ensuring equitable access.
• Maintain detailed records of interactions, resolve issues, and collaborate to enhance customer experience.

Odyssey partners with state agencies to design, launch, and operate ESA and grant programs, providing technology and operations for education funding. The company operates across 6 states, serving 200,000+ students and managing over $1B in funds, with backing from investors like a16z.

• Provide exceptional inbound phone support to Copart Members throughout their membership lifecycle.
• Resolve customer inquiries with a focus on first-call resolution and maintain professional communication.
• Utilize company resources to gather information and offer solutions, meeting customer needs efficiently.

Copart is a technology leader and premier global online vehicle auction platform, connecting sellers to over 750,000 buyers in 190+ countries. With over 200 facilities worldwide, Copart fosters a diverse and inclusive culture where employees are encouraged to innovate and contribute meaningfully.

• Resolve escalated customer cases through advanced troubleshooting and cross-functional coordination.
• Serve as the primary escalation point and mentor for Tier 1 support agents.
• Identify systemic issues and collaborate with teams to improve customer experience and workflows.

Scout Motors is reviving the iconic Scout vehicle by developing electric and hybrid SUVs and trucks. The company fosters an inclusive, entrepreneurial culture and is building a new team from the ground up.