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Role Summary:
- Act as a liaison between Fanatics Collectibles and consumers as a single point of contact.
- Report directly to the Customer Service Manager.
- Be a brand ambassador in every interaction.
Responsibilities:
- Resolve enquiries across products, orders, accounts, and services.
- Respond professionally and empathetically via multiple channels.
- Accurately document customer interactions and maintain case records.
Skills and Experience:
- 1–2 years of customer service experience preferred.
- Excellent written and verbal communication in English.
- Flexible to work evenings and weekends.
Fanatics
Fanatics builds a leading global digital sports platform, igniting the passions of sports fans through Commerce, Collectibles, and Betting & Gaming. With over 22,000 employees and a network of 900 sports properties, we are committed to enhancing the fan experience globally.