Provide customer support for website users via chat and email.
Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
Maintain records of customer interactions and enter data into CRM and other tools.
Helpware is a global company providing outsourcing back-office services with offices in the USA, Mexico, Ukraine, and the Philippines. They help small businesses and enterprises free up their teams for strategic high-value tasks and are growing.
Respond to customer inquiries via phone, email, chat with empathy and professionalism, providing accurate product information and personalized solutions.
Document interactions and maintain records in CRM, troubleshoot common issues, and escalate complex problems to appropriate departments.
Meet performance targets on response time, resolution rate, and customer satisfaction while collaborating with team members to improve services.
AUTODOC is a digital-first e-commerce powerhouse and Europe's leading online platform for the automotive aftermarket, founded in Berlin in 2008. With a team of over 5,500 professionals from 50 countries, it blends German heritage with high-tech innovation to redefine mobility across 27 European countries.
Resolve customer inquiries via live chat, WhatsApp, and email, handling logistics, orders, and website issues.
Support team growth by onboarding and training new joiners, coaching colleagues, and managing escalations.
Collaborate across departments, driving root-cause fixes and owning day-to-day operations with a customer-first mindset.
Nivoda is a global B2B diamond and gemstone marketplace connecting retailers with suppliers. Processing $300M+ annually, it spans multiple regions. Its customer support team is distributed across 8+ countries, with a focus on responsiveness and continuous improvement.
Provide customer support with shift schedule, including transaction and limit monitoring.
Monitor provider activity, allocate resources during downtime, and calculate potential losses.
Perform refunds and request user documents as needed.
FYST is a leading fintech company in the payments space. We are young, ambitious, and serious about growth, with a passionate team that values meaningful impact.
Provide exceptional customer care via phone, email, live chat, and social media, ensuring patient safety and satisfaction.
Meet performance targets for ticket volume, call handling, and customer satisfaction scores with high attention to detail.
Collaborate with clinical, pharmacy, and other teams to resolve issues and improve patient experience.
HeliosX is a digital healthcare platform that provides faster, easier access to healthcare through brands like MedExpress and Dermatica. In 2025, the company treated 1.7 million patients, reached £781m in revenue, and was recognized in the Sunday Times Top 100 fastest-growing tech companies, with a diverse team of engineers, scientists, and healthcare professionals.
Provide technical support via messaging for LivePerson's Conversational Cloud platform.
Troubleshoot complex issues using Developer Tools, ElasticSearch, and API requests.
Collaborate with global customers to maintain high satisfaction and improve product usability.
LivePerson is a global leader in enterprise conversations, powering nearly a billion conversational interactions monthly for brands like HSBC and Chipotle. They foster an inclusive workplace culture that encourages collaboration, innovation, and continuous growth.
Consult customers via calls, email, and chat on all questions regarding our websites.
Resolve customer issues promptly to ensure retention and promote our services.
Maintain high service quality while analyzing customer emotions and adapting to difficult situations.
Social Discovery Group (SDG) solves loneliness and disconnection by transforming virtual intimacy into the new normal through social entertainment platforms that connect people globally. The company employs a diverse international team of digital nomads working remotely worldwide, and has been recognized as a Great Place to Work (USA & Japan, 2024–2025) and a Top-5 Company for Work-From-Anywhere Jobs (FlexJobs, 2025).
Find and engage UGC creators and influencers targeting the Ukrainian market.
Build and manage partnerships, ensuring effective communication and collaboration.
Analyze content performance and optimize costs while maintaining quality.
Mindly is a marketplace connecting psychologists with clients. The company has over 1 million clients across 40+ countries and is one of the fastest-growing HealthTech companies globally.
Act as primary support contact, managing Intercom Livechat and troubleshooting product issues.
Provision accounts, manage permissions, and assign or refresh sales territories.
Build and grow the help center, automation, and knowledge base to enable customer self-service.
We empower MedTech commercial teams with data, insights, and tools to deliver life-changing medical innovations. We're a remote-first startup building an intuitive revenue acceleration platform for medical device and diagnostic sales professionals.
Answer customer emails and messages quickly and warmly in flawless German.
Manage reviews, delivery issues, and ensure every customer has a positive experience.
Identify patterns to reduce ticket volume and improve product and processes.
Phira Ventures builds and invests in purpose-driven businesses. Their portfolio brand sells health and wellness products DTC in Germany, serving over 200,000 customers with a small, collaborative team of 9+ nationalities.
Handle chat requests from potential, new, and existing customers to ensure a satisfying customer experience.
Manage multi-channel communication via phone and email for quick and customer-oriented resolution of inquiries.
Assist existing customers with all aspects of our services, from transaction processing to multi-currency accounts and payment solutions.
Amnis is a fintech company transforming international transaction business for SMEs. It is a fast-growing scale-up with over 4,000 SME clients in Switzerland and Europe, offering a young and dynamic team environment.
Respond to customer inquiries through live chat, WhatsApp, email, and other support channels, providing accurate and timely solutions.
Manage customer issues related to orders, logistics, website functionality, and general platform usage.
Handle complex customer escalations with professionalism, ownership, and a problem-solving approach.
Our partner is a technology-driven organization providing a global platform for customer experiences. They operate in a fast-paced, international environment with a collaborative culture and low-hierarchy structure.
Resolve customer and provider inquiries via phone, chat, email, and SMS with one-touch resolutions.
Manage high-volume interactions while maintaining quality, accuracy, and efficiency.
De-escalate complex situations and collaborate across teams to improve customer experience.
Cherry is a fintech company providing buy-now-pay-later solutions for medical practices, helping make care financially accessible. Founded in 2019 and backed by top investors, it operates in Turkey and the US with a fast-growing, mission-driven startup culture.
Develop a strategic customer mission and training program to ensure high-quality service.
Manage calls, process tickets, and assist users with application updates and bug reproduction.
Create documentation and provide clear, unbiased feedback while maintaining flexibility in schedule.
Our employees are our pride and our most valuable asset. We are young, very ambitious and dedicated to achieving success, with a fun and open organization structure and solid management.
Embody core competencies to create a seamless experience for Clients, Taskers, and Partners, prioritizing customer satisfaction with urgency and care.
Use insights from customer interactions to drive informed decisions and anticipate needs, maintaining a customer-centric approach.
Demonstrate ownership and disciplined curiosity in problem-solving, serving as a trusted resource to ensure optimal resolutions.
Taskrabbit is a marketplace platform that connects people with Taskers for everyday home tasks like furniture assembly and handyman work. The company has a hybrid workforce across the US and EU, with a collaborative, pragmatic, and fast-paced culture, and has been recognized as a Best Place to Work from 2022 to 2025.
Respond to commercial inbound calls, chats, and emails from patients, healthcare providers, and vendors in a professional and empathetic manner.
Identify and report potential Adverse Events (AEs) and Product Quality Complaints (PQCs) with accurate documentation.
Triage medical information inquiries to the appropriate department and provide on-label responses using standard content.
Alphanumeric provides customer engagement and commercial support services for major companies, including one of the largest pharmaceutical firms globally. They offer a permanent, full-time remote position with training and benefits, fostering a culture of growth and personalized service.
Respond to customer queries via email, live chat, and phone calls.
Collaborate with departments to resolve complex issues and conduct follow-ups.
Troubleshoot, document issues, and create FAQ articles and user manuals.
Finyard is a global team of engineers, data scientists, marketeers, and financial experts passionate about technology and innovation, bringing revolutionary software services worldwide since 2018. They are a cross-functional team working on challenging FinTech products.
Provide end-to-end support to key community members, including the Luxury segment, ensuring complete resolution of issues.
Communicate in English and Spanish, handling complex cases with autonomy and high hospitality standards.
Collaborate with stakeholders, manage emergencies, and drive performance improvements.
Airbnb connects travelers with unique stays and experiences offered by hosts in almost every country. With over 5 million hosts and 2 billion guest arrivals, it fosters a culture of inclusion and belonging.
Provide exceptional customer support via phone and email for a health and wellness e-commerce client.
Assist customers with product questions, orders, shipping, subscriptions, and account issues.
Navigate multiple systems and maintain accurate documentation while delivering empathetic service.
ModSquad provides customer support, content moderation, and social media services to top brands globally. Since 2007, the company has been a primarily remote organization with a team supporting over 50 languages in more than 90 countries.