Registering and forwarding IT and network errors to appropriate resolution teams.
Diagnosing and resolving first-level network outages using IT tools.
Monitoring network devices in automated systems and maintaining communication with clients.
Deutsche Telekom ITTC Hungary Kft. is a subsidiary of Deutsche Telekom Group, providing IT and telecommunication services. It is one of the largest ICT employers in Hungary with over 5,000 employees and has been recognized as one of the most attractive workplaces.
Provide second-level technical support to customers via multiple channels, troubleshooting complex software and hardware issues.
Collaborate with first-level and third-level teams to ensure smooth escalations and document all interactions in ticketing systems.
Identify recurring issues and proactively suggest product or process improvements to enhance customer experience.
PAR Technology is a leader in restaurant technology, providing software and hardware solutions for over 100,000 restaurants in more than 110 countries. With a global presence and a 'Better Together' ethos, the company fosters a collaborative and innovative culture.
Provide telephone, live chat, and email support to ensure smooth daily operation of services.
Work scheduled shifts with shift bonuses for night shifts, Sundays, or holidays.
Resolve customer issues and ensure satisfaction, with opportunities to grow and increase compensation.
Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. With hundreds of agency partners globally, Via is recognized as a leading transportation technology and service provider.
You will be accountable for order delivery and coordination of order management process.
You will serve as SPOC between customer and operational teams.
You will manage customer escalations and propose process improvements.
We provide innovative information and communication technology services. We have grown to over 3900 employees and are the second largest employer in eastern Slovakia.
Provide first-line support to customers and internal users via chat, email, and phone in English.
Offer consultations about Gcore’s products and services including Cloud, CDN, Hosting, and AI.
Resolve technical issues by performing diagnostics and escalating complex incidents to higher support levels.
Gcore provides infrastructure and software solutions for AI, cloud, network, and security, powering digital experiences worldwide. With a team of over 550 professionals and partnerships with Intel, NVIDIA, Dell, and Equinix, the company fosters a collaborative environment focused on global impact.
Manage customer-specific IT security risk management and ensure SLAs are met.
Coordinate security reporting, audits, and incident management with operational teams.
Act as the named interface for customer security issues and drive security improvements.
Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group, providing IT and telecommunications services. With over 5,300 employees, the company has been recognized as Hungary's most attractive employer and invests in its four sites across the country.
Handling customer enquiries in German via email with professionalism and promptness.
Resolving issues and complaints with empathy while ensuring brand standards are upheld.
Collaborating with internal teams to identify recurring issues and improve customer experience.
The Global Talent Co. connects exceptional global talent with innovative technology and lifestyle companies worldwide. It has a community of 25,000+ professionals and emphasizes equal access to opportunity regardless of birthplace.
Provide Tier 1 technical support to end users via phone, email, and ticketing systems.
Verify user identities, perform password resets, account unlocks, and manage credentials.
Document incidents, prioritize requests, and escalate complex issues to Tier 2/3 teams.
Jobgether is an AI-powered job matching platform that connects candidates with remote and flexible jobs. It is a growing company that emphasizes technology and candidate experience.
Own escalated Tier 2 technical cases across networking, firewall configuration, and hardware troubleshooting.
Partner on the rollout and optimization of Zendesk AI Co-Pilot and support automation tooling.
Build and maintain internal troubleshooting guides, Help Center content, and coach Tier 1 team members.
Rockbot is an omnichannel media platform that provides integrated solutions for music, TV, digital signage, and advertising. Backed by investors including Google and Universal Music Group, the company serves businesses from local shops to national brands.
Provide technology consulting and technical sales support for account opportunities, delivering high-level presentations to customers and partners.
Support RFI/RFP responses, lead Proof of Concept activities, and design customized solutions to meet customer requirements.
Participate as a specialist on virtual teams, act as a trusted advisor, and contribute to team activities with a focus on customer advocacy.
Extreme Networks provides end-to-end, cloud-driven networking solutions, using cloud management, machine learning, and AI to simplify and secure access networks. They serve over 50,000 customers globally with double-digit growth, fostering a culture of flexibility, collaboration, and employee support.
Provide Tier I support and document issues into a ticket management system.
Analyze symptoms, determine urgency, and resolve or dispatch incidents to appropriate support groups.
Manage escalations and seek process improvements to enhance service delivery.
Long View is one of North America's most dynamic IT providers, fostering a culture of collaboration, innovation, and inclusion. With 90% of team members rating it a good or great place to work, the company values integrity, competence, value, and fun.
Provide 2nd level support for Unix server-side applications and assist application administrators.
Plan and coordinate application version upgrades, migrations, and operating system changes.
Manage ITIL processes including incident, change, and problem management throughout the application lifecycle.
Deutsche Telekom IT Solutions is a subsidiary of Deutsche Telekom Group, providing IT and telecommunication services. With over 5,300 employees, it has won awards for educational cooperation and ethical practices, and continuously develops its sites in Hungary.
Provide first-level technical support to end users via phone, chat, and email.
Troubleshoot and resolve issues related to mobile devices, connectivity, and account services.
Create and manage tickets in ServiceNow, ensuring accurate documentation of issues and resolutions.
DMI is a leading global provider of digital services working at the intersection of public and private sectors. The company has over 2,100 employees globally and is recognized as a Top Workplace.
Proactively monitor all production networks, applications, and services.
Respond to and resolve alerts/alarms according to standard operating procedures.
Escalate alerts/issues to appropriate support teams and work towards timely resolution.
IDT Corporation is a global communications company founded in 1990, providing prepaid communication and payment services and international voice carrier services. They employ over 1800 people across 20 countries and have a culture that encourages in-house entrepreneurs.