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About the Role:
- You will be the primary point of contact for German-speaking customers via written channels.
- Your work directly impacts brand perception and customer loyalty.
What You'll Do:
- Respond to customer enquiries in German with clarity and warmth.
- Resolve complaints and questions efficiently while maintaining a high quality of service.
- Keep accurate records and collaborate with the broader team to address recurring issues.
What We're Looking For:
- Native or fluent German speaker with excellent written communication skills.
- Proven customer service experience and familiarity with ticketing systems.
- Reliability and calm demeanor under pressure, with ability to work remotely within CET business hours.
What's on Offer:
- Fully remote position with competitive salary discussed during the process.
- Paid annual leave and exposure to a growing European consumer brand.
- Supportive team culture and ongoing learning opportunities within a global professional community.
The Global Talent Co.
The Global Talent Co. connects exceptional global talent with innovative technology and lifestyle companies worldwide. It has a community of 25,000+ professionals and emphasizes equal access to opportunity regardless of birthplace.