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About the Role:

  • You will be the primary point of contact for German-speaking customers via written channels.
  • Your work directly impacts brand perception and customer loyalty.

What You'll Do:

  • Respond to customer enquiries in German with clarity and warmth.
  • Resolve complaints and questions efficiently while maintaining a high quality of service.
  • Keep accurate records and collaborate with the broader team to address recurring issues.

What We're Looking For:

  • Native or fluent German speaker with excellent written communication skills.
  • Proven customer service experience and familiarity with ticketing systems.
  • Reliability and calm demeanor under pressure, with ability to work remotely within CET business hours.

What's on Offer:

  • Fully remote position with competitive salary discussed during the process.
  • Paid annual leave and exposure to a growing European consumer brand.
  • Supportive team culture and ongoing learning opportunities within a global professional community.

The Global Talent Co.

The Global Talent Co. connects exceptional global talent with innovative technology and lifestyle companies worldwide. It has a community of 25,000+ professionals and emphasizes equal access to opportunity regardless of birthplace.

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