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Responsibilities:
- Provide Tier 2 support for complex issues across hardware, software, and networking.
- Manage escalated tickets and ensure SLA adherence.
- Perform root cause analysis and recommend preventive actions.
Requirements:
- 2-4 years of IT support experience with strong networking knowledge.
- German and English proficiency at C1 level.
- Analytical problem-solving skills and attention to detail.
What we offer:
- Full remote opportunity after training period.
- Private health insurance and home office allowance.
- Cafeteria and additional shift bonuses.
Unisys
Unisys is a global technology solutions company providing cloud, AI, digital workplace, logistics, and enterprise computing. With a history spanning over 150 years, it serves leading organizations and emphasizes innovation and equality.