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Duties and Responsibilities:
- Provide first-level technical support to end users via phone, chat, and email.
- Troubleshoot and resolve issues related to mobile devices, connectivity, and account services.
- Create and manage tickets in ServiceNow, ensuring accurate documentation of issues and resolutions.
Qualifications:
- High school diploma or equivalent; 1-2 years of customer service or technical support experience preferred.
- Must be fluent in French; strong verbal communication and problem-solving skills.
- CompTIA A+ certification or equivalent is preferred; experience with ServiceNow is a plus.
Working at DMI:
- DMI offers a comprehensive benefits package including healthcare, 401(k) with match, tuition assistance, and wellness programs.
- The company culture is built on five core values: Do What's Right, Own the Outcome, Deliver for Our Customers, Think Bold Act Smart, Win Together.
DMI
DMI is a leading global provider of digital services working at the intersection of public and private sectors. The company has over 2,100 employees globally and is recognized as a Top Workplace.