Payment Operations Specialist, Technical Operations

Responsibilities:

• Support chargeback and PayPal dispute workflows, including case review, evidence gathering, and representment preparation under guidance from senior team members.
• Monitor chargeback volumes, win rates, and fraud ratios against card network thresholds by seller, processor, and MID.
• Investigate Tier I–II payment inquiries involving authorizations, declines, settlements, refunds, disputes, or processor behavior.

Analytics:

• Track authorization approval and decline rates across processors, regions, and payment methods, breaking declines down by response code and category.
• Normalize payment data across sources and run routine data-quality checks to ensure comparability.
• Track what payments actually cost by processor and region, including interchange, scheme fees, acquirer markup, FX, and dispute fees.

Qualifications:

• 1+ years of experience in payment operations, chargebacks, risk operations, or a related field.
• Comfort working with data, dashboards, spreadsheets, and exported reports, with strong attention to detail.
• Clear written and verbal communication, including the ability to ask good questions and document work carefully.