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Support Leadership
Performance Management
Responsibilities:
- Lead, coach, and develop the customer support team, including performance management and hiring.
- Oversee day-to-day support operations, ensuring timely and accurate issue resolution.
- Manage complex escalations and technical issues, including interpreting logs and blockchain explorers.
Requirements:
- Proven experience leading customer support teams in a technical environment.
- Strong troubleshooting skills, with knowledge of blockchain and wallet transactions.
- Experience with AI-powered support tools and a track record of improving operational efficiency.
Benefits:
- Fully remote position with flexible working hours.
- Opportunity to work in a global organization with diverse teams.
- Competitive salary, benefits, and strong learning opportunities.
Jobgether
This role is posted on behalf of a partner company, and the hiring is managed by Jobgether. They operate a remote, technology-driven environment with a focus on AI-enabled customer support. The company values collaboration, innovation, and a flat organizational structure.