Trust Wallet is the leading non-custodial cryptocurrency wallet, trusted by over 200 million people worldwide.
Their mission is to give individuals freedom to own their assets and participate in the decentralized future.

What You'll Do:

Lead and manage the customer support team, focusing on performance, coaching, and development.
Oversee support operations across AI and human channels to ensure high-quality resolution.
Handle escalated technical cases and improve support processes through cross-functional collaboration.

What We're Looking For:

Proven experience leading customer support teams with strong technical troubleshooting skills.
Hands-on experience with AI-powered support systems and understanding of crypto/Web3 issues.
Ability to think strategically while executing hands-on in a fast-paced global environment.

Why Work at Trust Wallet:

Be part of the world's leading blockchain ecosystem with excellent learning opportunities.
Work fully remotely with flexible hours alongside diverse, world-class talent.
Tackle challenging projects in a flat organizational structure with competitive compensation.

Trust Wallet

Trust Wallet is a leading non-custodial cryptocurrency wallet trusted by over 200 million users globally to securely manage digital assets. They foster a diverse, global team with a flat structure and emphasize learning and growth.

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