Provide exceptional customer support to Binance users across the globe.
Resolve inquiries related to trading, account management, and platform features.
Collaborate with cross-functional teams to improve user experience and processes.
Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries and offer a user-centric, flat organizational culture with opportunities for career growth.
Lead a remote customer support team during night shifts to achieve operational excellence and resolve complex cases.
Use data-driven analysis to optimize team performance and identify process improvements through cross-functional collaboration.
Foster a culture of growth and wellbeing by mentoring team members, providing feedback, and promoting inclusive leadership.
Wise is a global technology company building the best way to move and manage money across borders. With a diverse team of over 5,000 employees, they foster a mission-driven, inclusive culture focused on innovation and customer savings.
Provide accurate and timely customer support across channels while adhering to SLAs and identifying process improvements.
Execute daily operational workflows with precision, proactively flagging inefficiencies and suggesting solutions.
Conduct due diligence on listing applications and maintain positive relationships with customers and partners.
CoinGecko is a global leader in tracking cryptocurrency data, operating since 2014 and serving over 300 million page views across 100+ countries. The company offers remote freelance roles with a customer-centric culture focused on crypto education and operational excellence.
Own leadership of Merchant Support and Technical Support teams, including coaching, development, and performance management.
Drive key metrics like app store ratings, review velocity, and net retention through scalable support systems.
Build and manage a conversational quality-assurance system using AI tooling to ensure 5-star support.
Smile.io is the world's largest loyalty platform that provides reward programs for scaling ecommerce brands. The company is remote-first, built on trust, ownership, and continuous improvement, with over 100,000 brands using their platform.
Own product discovery, strategy, and delivery for crypto-native user-facing products.
Conduct direct user research and translate insights into clear product specifications.
Coordinate with engineering, design, compliance, and marketing across distributed teams.
Our partner is a product-led company focused on building Web3 and crypto-native user experiences. They operate in a fast-moving, remote-first environment with distributed teams across Europe.
Lead the customer support operation across both app users and enterprise partners, managing KPIs such as CSAT and response times.
Personally own enterprise customer onboarding and support, ensuring smooth license activations and timely issue resolution.
Partner with a Philippines-based managed service team to optimize workflows, maintain SOPs, and drive continuous improvement.
Watch Duty is a mission-driven nonprofit delivering real-time wildfire intelligence to residents, first responders, and critical infrastructure partners. They are a growing organization with a culture focused on public safety and data-driven decision-making.
Respond to customer queries via email, live chat, and phone calls.
Collaborate with departments to resolve complex issues and conduct follow-ups.
Troubleshoot, document issues, and create FAQ articles and user manuals.
Finyard is a global team of engineers, data scientists, marketeers, and financial experts passionate about technology and innovation, bringing revolutionary software services worldwide since 2018. They are a cross-functional team working on challenging FinTech products.
Lead a 23-person global support organization, scaling tooling, processes, and performance metrics.
Own core metrics like first reply time, requester wait time, and CSAT, using Zendesk Explore.
Drive AI strategy with Swift CX chatbot to triage and deflect tickets, freeing the team for higher-value work.
Virtuous provides software for nonprofits to inspire generosity and drive donor engagement. The company is built on a culture of radical generosity, humility, and building better, with a talented team committed to delivering best-in-class solutions.
Own delivery of the AHT reduction project, planning, running, and reporting on progress against target.
Lead the phone systems rollout as a discrete project, working closely with the AutOps team.
Run the complaints process end to end and lead a small team of direct reports, coaching them to hit targets.
Tem is rebuilding the energy transaction to make it transparent and fair, building the first AI-native infrastructure for buying, selling, and pricing electricity. With a $75 million Series B led by Lightspeed, the company is scaling internationally to bring fair access to low-cost electricity.
Lead, coach, and develop the Remote Support team to ensure consistent, high-quality technical support across client environments.
Oversee daily operations, ticket queues, and incident response to drive accountability to SLAs and KPIs.
Partner with Systems, Projects, Security, and leadership teams to ensure seamless service delivery and alignment.
Coretelligent partners with growing, highly regulated organizations to provide secure, dependable IT environments. The company has strengthened its leadership team and modernized service delivery, focusing on long-term client outcomes.
Own the full support queue end-to-end, handling Tier 1 and Tier 2 conversations via Intercom.
Maintain and optimize Intercom's AI-driven automations, workflows, and help center content.
Surface recurring issues to Product and keep SLA metrics healthy.
HowGood is a mission-driven, product-led organization scaling a B2B SaaS platform for supply chain mapping and decarbonization in the food industry. They are a lean, collaborative team focused on sustainability, with a strong culture of empowerment and diversity.
Lead the development and execution of Logos' BD and partnership strategy, building strategic relationships ahead of mainnet and driving ecosystem growth post-launch.
Identify high-value opportunities across the Web3 infrastructure ecosystem, including wallets, exchanges, oracles, and DeFi protocols, with a focus on privacy-focused projects.
Manage and mentor a team of two, while remaining hands-on with strategically important partnerships and opportunities.
Logos builds the technology and community required for a more sovereign, decentralised world, focusing on privacy, censorship resistance, and permissionless systems. The company is a remote, technically oriented team with a small headcount, operating at the intersection of protocol development, Web3 infrastructure, and ecosystem building.
Develop and implement strategies to build the inaugural affiliate program to drive new funded wallets and traders on Phantom.
Recruit and manage top-tier affiliate partners including KOLs and content creators, offering support and incentives.
Analyze program performance using metrics like clicks, conversions, and ROI to optimize campaigns.
Phantom connects the world to open markets, offering a self-custody crypto wallet used by tens of millions globally. With around 180 fully remote employees and backed by a16z, Sequoia, and Paradigm, Phantom fosters a culture of innovation and inclusivity.
Manage partner communications, shared inboxes, and ServiceNow support for the Claims team within the HQR contract.
Coordinate operational activities across Product, Engineering, and CMS stakeholders to ensure inquiries are routed and resolved.
Develop knowledge management documentation and process improvements to streamline recurring support needs.
Bellese is a mission-driven digital services company committed to pioneering innovative technology solutions in civic healthcare. Operating with a collaborative, remote-first culture, they focus on making a meaningful impact on public health outcomes through service design and product thinking.
Provide strategic and technical leadership of Gemini's Platform Security team, architecting and implementing security solutions alongside engineers.
Align team-wide strategy with business needs and foster trust-centric relationships with partner teams to achieve security outcomes.
Lead development of security policies and KPIs, manage vendor relationships, and serve as escalation point for complex engineering problems.
Gemini is a global crypto and Web3 platform founded in 2014 by Cameron and Tyler Winklevoss, offering simple and secure crypto products to individuals and institutions in over 70 countries. As a publicly traded company, it prioritizes security and trust, with a culture of innovation and hypergrowth.
Lead and coach a team of M365 Ambassadors through biweekly 1:1 sessions and performance improvement plans.
Oversee case queue triage, resolve escalated issues, and ensure SLA adherence.
Analyze team performance, share insights, and collaborate with operations to improve POD effectiveness.
This role involves managing a POD of M365 Ambassadors to ensure operational performance and high-quality service for Microsoft customers. The team fosters a collaborative environment aligned with service excellence, focusing on people management and operational oversight.
Lead daily customer support operations, ensuring high service levels and team accountability.
Coach and develop team leads and supervisors to improve performance and service quality.
Partner with Production to resolve complex issues and drive process improvements.
Partner company is a production-focused organization handling customer orders and manufacturing. It fosters a collaborative, fast-paced remote culture with an emphasis on continuous improvement and accountability.
Define and execute the global support strategy, overseeing dual-shore US and offshore teams to ensure world-class customer experience and SLA performance.
Drive digital transformation through AI automation, self-service capabilities, and modernized systems to scale support operations.
Foster a culture of technical excellence, talent development, and cross-functional alignment with Product, Engineering, and Revenue teams.
Prove provides phone-centric identity tokenization and passive cryptographic authentication solutions for mobile-first businesses. With over 1,000 enterprise customers and 20 billion annual requests, we foster a fast-paced, collaborative culture of self-starters who thrive on challenging work and teamwork.