Drive sales growth by developing relationships with potential clients, agents, and partners in the CIS/CEE region.
Handle dispute resolution on the P2P platform and assist clients with troubleshooting.
Monitor transactions, investigate suspicious activity, and manage marketing campaigns.
Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. They are trusted by 300+ million people in 100+ countries and offer an unmatched portfolio of digital-asset products.
Manage client onboarding and verification, including KYC document review and validation, as well as funding and general inquiries via email and live chat.
Guide existing clients through document resubmission and re-verification during remediation initiatives.
Identify and escalate potential risks or suspicious documentation to the appropriate teams.
Kraken is a leading cryptocurrency platform offering spot trading, margin, futures, staking, and OTC services to over 10 million individuals and institutions worldwide. Founded in 2011, the company is known for its commitment to client care and industry-leading security, with a global team focused on advancing open finance.
Provide white glove client service for an OTC cryptocurrency trade desk, handling inbound and outbound communication to execute trades via bank wire and ACH.
Build and maintain strong client relationships, educate on platform and crypto basics, and guide through trade execution.
Ensure compliance with company policies, identify suspicious activity, and track performance metrics like call quality and conversion rates.
Veta Virtual is a virtual staffing company that places talent with high growth clients in the fintech and cryptocurrency industry. They emphasize a collaborative, high trust culture and a fast paced environment.
Lead and manage Trust Wallet's customer support team, including team performance, coaching, hiring, and development.
Own day-to-day support operations across AI and human channels and ensure high-quality, timely resolution of user issues.
Handle complex or escalated support cases, especially those involving technical product issues.
Trust Wallet is a leading non-custodial cryptocurrency wallet trusted by over 200 million users globally to securely manage digital assets. They foster a diverse, global team with a flat structure and emphasize learning and growth.
Daily surveillance and operational tasks for trading and cash management.
Cryptocurrency trade execution monitoring and account management.
Support AML program and drive impactful changes across workflows.
Alpaca is a US-headquartered global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, and more. They have a diverse team of 400+ members worldwide and are backed by $400 million in funding.
Own day-to-day treasury, pre-accounting, and reporting to enable fast, confident financial decisions.
Initiate and reconcile fiat and crypto payments, track invoices, and update monthly pre-accounting.
Coordinate with external accountants and identify process improvements to increase speed and reduce errors.
Morpho is a leading Decentralized Finance (DeFi) lending protocol backed by top investors like a16z and Paradigm. The company is experiencing exponential growth, with over a billion in deposits, and is scaling its team to build an open credit network.
Assist the Earn Regulatory team with daily compliance project management and product operations across Simple Earn, Staking, and related products.
Track and manage regulatory project timelines, deliverables, and dependencies end-to-end across jurisdictions.
Coordinate with cross-functional stakeholders (Legal, Product, Engineering, local compliance) to ensure regulatory requirements are met.
Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. It is trusted by more than 320 million people in 100+ countries and is devoted to building an inclusive crypto ecosystem.
Provide exceptional customer support to Binance users across the globe.
Resolve inquiries related to trading, account management, and platform features.
Collaborate with cross-functional teams to improve user experience and processes.
Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries and offer a user-centric, flat organizational culture with opportunities for career growth.
Support the team in handling day-to-day VIP client requests, follow-ups, and basic account/product enquiries with a high level of responsiveness and professionalism.
Build positive relationships with assigned clients and gradually develop an understanding of their trading activities, preferences, and business needs.
Take ownership of client issues, investigate the root cause, and coordinate with Product, Compliance, Risk, Operations, and other teams to drive issues toward resolution.
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. It is trusted by more than 320 million people in 100+ countries and is devoted to building an inclusive crypto ecosystem.
Take full ownership of the EEA growth campaign engine, including affiliate, listing, trade & earn, and new product launch campaigns.
Coordinate with creative, media, lifecycle, BD, KOL ops, product marketing, and legal to turn campaign concepts into shipped, measured outcomes.
Lead campaign planning with clear metrics, hold stakeholders accountable, and run reflection sessions within 7 days of campaign close.
OKX is a leading crypto exchange and developer of OKX Wallet, providing access to crypto trading and decentralized applications. Backed by Proof of Reserves, it is a trusted brand for institutional investors, united by core principles of collaboration, integrity, and efficiency across global offices.
Provide technical and organizational support to clients throughout the integration process and post-launch.
Escalate complex technical issues to L2 Support and Development teams, ensuring timely investigation and resolution.
Communicate with clients through voice calls, tickets, chats, and other business communication channels.
Coinspaid Dev is the engineering brand behind Coinspaid, providing technology and R&D expertise for blockchain infrastructure. With over 120 engineers and 11 years of industry experience, the company operates across more than 20 blockchain networks.
Respond to customer queries via email, live chat, and phone calls.
Collaborate with departments to resolve complex issues and conduct follow-ups.
Troubleshoot, document issues, and create FAQ articles and user manuals.
Finyard is a global team of engineers, data scientists, marketeers, and financial experts passionate about technology and innovation, bringing revolutionary software services worldwide since 2018. They are a cross-functional team working on challenging FinTech products.
Build and manage relationships with listed projects and partners to increase marketing budget wallet share.
Plan, coordinate, and execute marketing campaigns and monitor performance metrics.
Conduct market research to identify partnership opportunities and improve operational workflows with AI.
Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume. Trusted by over 320 million users in 100+ countries, the company fosters a diverse and inclusive culture focused on building an inclusive crypto ecosystem.
Manage daily operations of VIP communities and enforce access control.
Produce daily community content and support marketing campaigns.
Execute community growth plans and coordinate cross-functional tasks.
Binance operates the world's largest cryptocurrency exchange by trading volume, providing a comprehensive blockchain ecosystem. With over 320 million users globally, the company maintains a flat structure and a results-driven culture.
Plan and execute growth initiatives, campaigns, and communications to drive user acquisition and engagement for Earn products.
Explore and develop collaboration opportunities with token partners to expand product offerings and ecosystem reach.
Monitor daily product performance, troubleshoot issues, and coordinate with cross-functional teams to ensure smooth operations.
Binance is the world's largest cryptocurrency exchange, offering a wide range of blockchain products and services. With a global team of thousands, Binance fosters a fast-paced, innovative culture focused on driving the adoption of digital assets.
Develop and implement strategies to build the inaugural affiliate program to drive new funded wallets and traders on Phantom.
Recruit and manage top-tier affiliate partners including KOLs and content creators, offering support and incentives.
Analyze program performance using metrics like clicks, conversions, and ROI to optimize campaigns.
Phantom connects the world to open markets, offering a self-custody crypto wallet used by tens of millions globally. With around 180 fully remote employees and backed by a16z, Sequoia, and Paradigm, Phantom fosters a culture of innovation and inclusivity.
Own the post-sales journey for your customers, including onboarding, adoption, business reviews, renewal, and upsell.
Run your own renewals and upsells, including pricing and conversations with the economic buyer.
Guide customers through Travel Rule programmes and stablecoin payment products while working directly with their integration teams.
Notabene builds infrastructure for digital asset compliance and money movement in the crypto industry. With nearly 50 employees across 14 countries and backed by leading investors including Y Combinator, DRW, and F-Prime, they are evolving beyond compliance to enable efficient digital financial services between regulated institutions.
Shape core platforms and services that support Binance’s global ecosystem, optimizing user interactions and enhancing operational efficiency.
Responsible for the experience of product functionality and processes, providing experience reports from the user's perspective.
Assist new users in resolving issues during the onboarding process.
Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries and offer a range of products from trading and finance to education, research, payments, institutional services, and Web3 features.
Support SeatGeek customers through phone, email, and live chat, resolving issues with ticket purchases, delivery, and account access.
Investigate and take ownership of customer concerns, communicating clearly and empathetically in urgent situations.
Document interactions accurately, escalate when needed, and collaborate with teammates to improve the fan experience.
SeatGeek believes live events are powerful experiences that unite humans. They are a technology company simplifying and modernizing the ticketing industry with a fan-first attitude.
You will act as the voice of Wealthsimple, breaking down complex financial concepts for clients.
You will own the client journey end-to-end, solving strategic problems.
You will work with a maker-owner mindset, improving tools based on front-line insights.
Wealthsimple is Canada's leading financial innovator, offering a full suite of simple, sophisticated financial products across investing, trading, cryptocurrency, tax filing, spending, and saving. The company serves over 4 million Canadians, holds over $155 billion in assets, and employs over 1,500 people across North America with a hybrid team culture.