Operations Associate

Responsibilities:

• Deliver personalized customer support across channels, strictly following SOPs and SLAs.
• Execute daily workflows and proactively identify gaps or inefficiencies for improvement.
• Assess listing applications against defined criteria to ensure company standards.

Requirements:

• At least 3 years of experience in crypto, finance, accounting, consulting, or customer support.
• Foundational knowledge of crypto assets (Bitcoin, Ethereum, DeFi, NFT) and operations tools like Zendesk.
• Strong analytical, independent, and customer-first mindset with excellent English communication.

What We Look For:

• Proven track record in fast-paced environments with operational excellence and attention to detail.
• Ability to manage time autonomously and deliver high-quality work with minimal supervision.
• Passion for Web3 trends, cross-functional collaboration, and continuous learning.