Support trainers and clients with program questions.
Maintain strong customer relationships.
Dog Academy is seeking a Customer Support Specialist to assist clients and trainers in our remote call center support team. They seem to value diversity in their workplace and provide a collaborative and supportive team environment.
Hunt new business in the field by identifying and contacting prospective local merchants in Essen and the Ruhr area.\n- Own your territory by representing the Groupon brand, conducting merchant appointments, and building local market knowledge.\n- Manage the full sales cycle by qualifying merchant needs, presenting Groupon's value proposition, negotiating deals, and closing 3 merchants per week.
Groupon is a marketplace connecting customers with local experiences and services, partnering with over a million merchants worldwide. They foster a culture of innovation, risk-taking, and celebrating success, offering employees autonomy and meaningful impact within a large-scale, transformative environment.
Intimately understand the operational construct of our integration partners to help them navigate how Anchorage Digital serves their operational needs; manage a team that provides day to day client servicing and inquiry management support for these partners.
Apply expertise in both institutional and retail crypto landscapes to anticipate client needs and advocate internally on behalf of our partners for product enhancements and services that serve a diverse user base with a white-glove service mindset.
In collaboration with GTM, operations, and technical teams, act as an owner in developing specialized processes and procedures to ensure our support model develops alongside the business strategy of our partners.
Anchorage Digital is building the world’s most advanced digital asset platform for institutions to participate in crypto. They enable institutions to participate in digital assets through custody, staking, trading, governance, settlement, and the industry's leading security infrastructure. With over 600 employees, Anchorage Digital values inclusivity and diversity, aiming to create a welcoming workplace where everyone feels respected and supported.