Handle payment investigations for bank transfers, deposits, withdrawals, and returned payments.
Coordinate with payment providers and banking partners to resolve discrepancies.
Work rotating shifts as an individual contributor in a fast-paced fintech environment.
Binance is a leading global blockchain ecosystem and cryptocurrency exchange serving over 300 million users in 100+ countries. It is a remote-first, results-driven organization with a flat structure and world-class talent.
Handle back office tickets and provide 7*24h online enquiry and email reply services.
Support customer enquiries, advice, and suggestions via email or online tools.
Handle customer complaints, special cases, and ad hoc tasks with integrity.
Binance is a leading global blockchain ecosystem and the world's largest cryptocurrency exchange by trading volume and registered users. Trusted by 300+ million people in 100+ countries, it is a user-centric global organization with a flat structure and a mission to increase financial access.
Deliver white-glove service to institutional clients throughout onboarding and ongoing account management.
Handle time-sensitive custody and settlement operations, resolving client issues proactively and swiftly.
Collaborate with internal stakeholders and provide rotating shift coverage to ensure continuous operations.
Anchorage Digital is a crypto platform that enables institutions to participate in digital assets via custody, staking, trading, and secure infrastructure. Founded in 2017, we are a 600+ person team backed by top investors including Andreessen Horowitz, Goldman Sachs, and KKR.