Serve as the executive leader for the Health Policy and Patient Access Research (HPPAR) Center of Excellence (COE) within the Global Access Value and Economics (GAVE) organization at Intuitive, managing and providing leadership oversight to the COE and three key supporting functions within the center. This leader will work cross-functionally with various teams to execute strategies and tactics within operating plans, including programmatic development and execution of the COE.
Respond to user requests for service, troubleshoot problems, and resolve issues to the end-user’s satisfaction. Provide in-depth remote technical support and create Knowledge Base documents for problem resolutions. You will troubleshoot hardware and software issues and assist in the testing, configuration, and deployment of new workstations, peripherals, and software. You will also maintain accurate inventory and manage Macs and Apple devices via Jamf Pro.
Deliver exceptional customer support to community members in both German and English, assisting users through email, phone, and chat. The role involves working on a 24/7 rotating shift schedule and participating in side projects, sharing user insights to improve products and processes, and reporting bugs to support development teams. The position requires immersing oneself in our product and the crypto world.