Provide quality customer support through online channels, managing sensitive financial transactions and VIP accounts.
Coordinate with internal teams and handle merchant payments accurately within service levels.
Maintain FAQ, SOP, and knowledge base tools for new features and updates.
BTSE is a global leader in fintech and blockchain technology with three core pillars: Exchange, Payments, and Infrastructure Development. They serve over 100 corporate clients worldwide and foster a collaborative culture through team-building programs and company events.
Facilitate the hedging needs of client flows and provide best-in-class service while managing risk exposures within the company risk appetite.
Improve the trading offering through tooling and technical investments, including automating hedge execution and building quantitative pricing models.
Support risk management by designing controls, establishing data buildout and guardrails, and staying current with market narratives.
Anchorage Digital is a crypto platform that enables institutions to participate in digital assets through custody, staking, trading, governance, settlement, and the industry's leading security infrastructure. With more than 600 members, the Anchorage Village is united in building the future of finance.
Drive operational readiness and ongoing support for institutional product suites, ensuring processes and documentation are in place.
Partner with Product and Business Development to enable product launches, client pitches, and go-to-market execution.
Translate product capabilities into client-facing value propositions and track product adoption and performance metrics.
Binance is a leading blockchain ecosystem and the world's largest cryptocurrency exchange by trading volume. Trusted by over 300 million users globally, it operates with a flat, user-centric culture and a focus on career growth.
Provide accurate and timely customer support across channels while adhering to SLAs and identifying process improvements.
Execute daily operational workflows with precision, proactively flagging inefficiencies and suggesting solutions.
Conduct due diligence on listing applications and maintain positive relationships with customers and partners.
CoinGecko is a global leader in tracking cryptocurrency data, operating since 2014 and serving over 300 million page views across 100+ countries. The company offers remote freelance roles with a customer-centric culture focused on crypto education and operational excellence.
Manage system capital flow logic and connect fiat channel access, including launch testing and process optimization.
Resolve customer capital issues daily by cooperating with customer service and making accurate, timely judgments.
Support marketing activity distribution, monitor fund data, and guide subordinates on reconciliation and system issues.
Binance is a leading global blockchain ecosystem and operates the world's largest cryptocurrency exchange by trading volume and registered users. Trusted by over 300 million people in more than 100 countries, it offers a wide range of digital-asset products while aiming to improve global financial access.
Perform L1 Customer Due Diligence and Enhanced Due Diligence reviews on individual and corporate clients.
Manage daily onboarding queues, validate KYC/KYB documentation, and conduct periodic reviews of higher-risk clients.
Review transaction monitoring and name screening alerts, escalating suspicious activity for further investigation.
BTSE Group is a global leader in fintech and blockchain technology, providing exchange, payments, and infrastructure development solutions. We serve over 100 corporate clients worldwide and foster a collaborative culture with team-building programs and company events.
Assist assigned clients with day-to-day account questions while ensuring volume and revenue targets are met.
Maintain, optimize, and negotiate contractual agreements; forecast and report on client-based targets.
Build strong internal relationships, organize client meetings, and keep records updated in CRM.
CryptoProcessing by Coinspaid is a stablecoins payment provider helping businesses accept digital assets and convert them to fiat. Their team of 110+ professionals works remotely across multiple countries, with a remote-first culture focused on collaboration and shared ownership.
Support due diligence reviews for new and existing partners, including fintechs, financial institutions, and vendors.
Communicate with global partners to guide them through onboarding requirements and outstanding documentation.
Collaborate with internal teams to ensure compliance, AML, and risk standards are met before launch.
Alpaca is a US-headquartered global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, and more. With a team of 400+ globally distributed members, we foster a diverse, remote-first culture built on curiosity, empathy, and accountability.
Own the end-to-end onboarding experience for Kraken Pro clients globally, from first landing to their first trade.
Deeply analyze onboarding data to identify friction points, optimize the funnel, and drive improvements.
Partner with Design, Data, Engineering, and Marketing to deliver personalized, trust-building onboarding using AI.
Kraken is a leading crypto platform founded in 2011, trusted by over 10 million individuals and institutions globally, offering trading, staking, and OTC services. They are powered by a diverse global team and committed to advancing an open financial system.
Build and manage relationships with exchanges, wallets, custodians, and financial institutions across APAC.
Progress deals from initial engagement through negotiation, contracting, and launch, collaborating with internal teams.
Develop creative partnership structures and commercial terms that align incentives and drive long-term value.
Ondo Finance provides institutional-grade, blockchain-enabled investment products and services, including tokenized treasuries and ETFs. The company is fully remote with a global team and backed by top investors like Founders Fund and Coinbase Ventures.
Own relationships with Bastion's largest enterprise customers from contract through launch and growth.
Act as single point of accountability, coordinating stakeholders across customer and internal teams.
Drive programs through security review, approvals, and compliance while turning customer needs into product input.
Bastion provides regulated infrastructure for businesses to hold, move, and issue stablecoins, offering custodial wallets, payment orchestration, and stablecoin issuance. We are a fast-paced startup focused on compliance and risk controls, with a small, high-stakes book of enterprise customers.
Maintain and improve compliance policies, procedures, and processes aligned with MLRO requirements.
Perform customer due diligence, review transaction activity, and investigate AML/CFT escalations.
Provide risk-based compliance guidance and collaborate with local and global stakeholders.
Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. Trusted by over 300 million people in 100+ countries, it offers a flat, user-centric culture with world-class talent and remote work opportunities.
Cadana provides global payroll, payments, and fintech infrastructure through a consultative selling approach. It is a remote-first startup with a cross-functional team focused on building trust with clients.
Work with the CO and MLRO on internal compliance policy review, including ongoing assessments and ad hoc reviews.
Handle, review, and verify all applications for client on-boarding within SLAs.
Proficiency in compliance applications such as Thomson Reuters, Worldcheck, KYC vendors, and Chainalysis.
Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. With over 300 million users in 100+ countries, Binance offers a wide range of digital-asset products and is committed to building an inclusive financial ecosystem.
Run discovery with clients and prospects, on site and remotely, and set the agenda for solutions consultants in the field.
Build and run a discovery channel with compliance, risk, and operations practitioners for structured interviews.
Convert client conversations and consultant findings into prioritized product decisions and defend ranking to leadership.
CertiK is a leading Web3 security company securing blockchain protocols and dApps through research, verification, and AI-powered technology. Founded in 2017, it supports thousands of enterprise clients with a distributed global team across North America, Asia, and Europe.
Act as primary contact for new commercial clients during account opening and guide them through documentation and digital onboarding.
Assist clients with setup and management of digital treasury services and deliver training on digital platforms.
Serve as the main contact for Tier 1 service and technical inquiries, ensuring timely resolution and driving digital channel engagement.
Climate First Bank is a Florida Benefit Corporation and FDIC-insured commercial bank offering personal and business services including solar, residential, and SBA loans to power a sustainable future. As a Certified B Corporation with branches in Florida and a growing digital presence, the bank is a small but mission-driven team of goal-setters and changemakers committed to ethical banking.
Serve as the first point of contact for customers impacted by risk actions.
Manage inbound email inquiries related to account restrictions, address updates, and business structure changes.
Collaborate with internal Risk teams to ensure accurate and empathetic customer support.
Mercury builds a complete finance stack for startups, offering banking and financial services. Since 2019, it has grown to over 300,000 startups and small businesses around the world.
Lead compliance strategy and regulatory relationships across all LATAM jurisdictions.
Oversee MLROs and compliance teams, implementing KYC, AML/FT, and sanctions frameworks.
Partner with senior leadership to integrate compliance into product launches and market expansions.
OKX is a leading crypto exchange and developer of OKX Wallet, providing millions access to crypto trading and decentralized applications. With multiple global offices and hundreds of institutional clients, the company fosters a friendly, rewarding, and diverse culture guided by principles like 'We Before Me' and 'Get Things Done'.
Own the front-line support queue, investigating and resolving retail investor tickets related to accounts, money movements, and applications.
Review money movement requests, troubleshoot account-level issues, and apply Atomic's policies consistently across cases.
Maintain clean records of each ticket's investigation and flag recurring pain points to improve workflows.
Atomic Vest builds financial infrastructure that lets companies offer investing experiences, including ESG and multi-currency trading across 60 global markets. They are a fast-growing, mission-driven team from tech, banking, finance, and law, with a remote-first culture.