Manage and grow a portfolio of high-value accounts, developing tailored strategies to help clients achieve their goals.
Take ownership of clients throughout all phases of their relationship, including deployment, launch, optimization, expansion, and renewal.
Proactively problem solve, identify growth opportunities, and collaborate cross-functionally to deliver customized solutions.
Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs launch consumer credit and identity monitoring products. As a remote-first company, it focuses on providing opportunities for high-performing individuals to have deep impact in the fast-growing fintech space.
Own Integration and Support engineering, managing a ~20-person org across three functions.
Build playbooks, onboarding, best practices, and SLAs to scale operations smoothly.
Coach technical leads and partner with Sales, Account Management, and POC teams to drive growth.
Sardine is the leading agentic risk platform for fighting financial crime, helping organizations stop fraud in real time and automate fraud and AML operations. It's a remote-first, fast-growing company that values extreme ownership, high growth orientation, and performance over hours worked.
Serve as the primary customer contact, maximizing ROI in Sardine's fraud and compliance products.
Translate complex product and technology challenges into simple, actionable solutions.
Build, monitor, and communicate KPIs while providing strategic analysis for growth.
Sardine is a leading agentic risk platform for fighting financial crime, unifying data to stop fraud and automate AML operations. We're a remote-first team that values performance over hours, hiring self-motivated individuals with extreme ownership.
Own a portfolio of 60 customers, ensuring satisfaction, health, and renewals while managing expansion opportunities.
Track usage, automate rates, and spot at-risk accounts early to build turnaround plans.
Run regular check-ins and business reviews connecting Ada to customer value like resolved conversations and cost savings.
Ada is an AI customer service company that helps enterprise companies deliver extraordinary customer experiences through automation. Established in 2016, Ada has powered over 5.5 billion interactions for brands like Square and YETI, backed by over $250M in funding and driven by a culture of growth and continuous improvement.
Improve Legal's use of GC AI and build scalable workflows for repetitive work.
Own Notion and the company's internal knowledge-management system, improving cross-functional processes.
Direct the day-to-day work of the external IT team and coordinate selected operational projects.
GC AI is the legal AI platform for in-house legal teams, used by 2,000+ companies and 25+ unicorns. The fast-paced, ownership-driven company doubled ARR in six months, raised a $60M Series B, and holds an 80 NPS.
Manage a portfolio of enterprise partners, serving as their trusted advisor and driving strategic account growth.
Drive deep adoption of Plooto across firm leadership and client base to maximize platform value.
Identify and close upsell and cross-sell opportunities while leading executive business reviews and expansion planning.
Plooto is a Canada-born fintech company that makes payments secure and stress-free for small and mid-sized businesses. The team values integrity, agility, and heart, and is scaling its operations.
Manage the end-to-end client fulfillment pipeline, ensuring efficient movement through sales handoff, recruitment, staffing, client selection, onboarding, and launch.
Monitor pipeline health, identify bottlenecks, enforce SLAs, and drive cross-functional accountability across Sales, Talent Acquisition, Customer Success, and Operations.
Continuously improve workflows, processes, and governance to optimize pipeline velocity and client experience.
Wing provides virtual assistant services to businesses. It is a fast-growing, venture-backed multinational startup with a Silicon Valley culture.
Lead the post-sale customer lifecycle including implementation, support, and health monitoring.
Build and lead customer support and implementation functions, establishing service levels and automation.
Partner with engineering on escalations and drive customer health metrics and reporting.
Atomic is an API-first B2B software company whose customers embed its products into their own applications. They are a remote-first organization with a focus on automation and operational excellence, currently building out their customer operations function.
Lead and develop a team of account managers, setting standards and career paths while ensuring balanced workloads.
Own the health of client relationships and directly manage high-visibility accounts with best practices.
Refine project management processes, drive Monday.com adoption, and champion AI enablement.
bswift is a leading benefits administration company that simplifies employee benefits through innovative technology and tailored services. The company serves thousands of clients nationwide with a fun, flexible, creative culture, and has been named one of Chicago's Best and Brightest Companies to Work For.
Manage strategic client relationships and full client journey from sales to service delivery.
Coordinate with engineering to resolve technical issues and ensure high performance and availability.
Identify growth opportunities and lead cross-functional projects in a high-ownership role.
We are a technology-driven company serving demanding financial markets, offering infrastructure and hosting solutions. Our lean, collaborative remote environment values initiative and proactive problem-solving.
Own the company's weekly operating rhythm, including leadership meetings, KPI scorecards, and follow-through.
Drive conversion of a $3M+ backlog of sold-but-uninstalled professional services into revenue-recognized projects.
Direct support and delivery teams through managers, manage CRM and automation, and own SLA and SOC 2 compliance.
CFS Solutions is a profitable, growing fintech that delivers automation to simplify banking operations for more than 500 financial institutions. It is part of Banyan Software, which operates 120+ portfolio companies and values an inclusive workplace.
Own end-to-end relationships for 5-10 enterprise customers, driving retention, expansion, and executive trust.
Lead strategic account planning, renewals, and commercial negotiations to grow account value.
Partner with cross-functional teams to deliver scalable creative solutions and ensure high-quality customer outcomes.
A global creative services company that partners with enterprise customers to deliver scalable creative programs and solutions. It operates with a remote-first, high-trust culture and a globally distributed team spanning 60+ nationalities.
Own end-to-end delivery for Creditors Rights accounts, including discovery, scoping, implementation, and filing.
Design scalable operational processes and infrastructure from the ground up.
Collaborate cross-functionally with Sales, Litigation Support, and Product/Tech to align operations.
Proof is a high-growth legal tech platform that connects law firms with process servers and enables electronic court filing. They deliver over 60,000 documents per month through a network of about 2,000 contracted process servers, working to make the legal system more efficient, transparent, and accessible.
Guide CSMs in driving adoption, value realization, retention, and long-term success across strategic accounts.
Oversee renewal planning and execution across the team's portfolio and partner with Sales for expansion.
Lead, coach, and develop CSMs while fostering a high-performing team focused on client value.
Rithum is the world's most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. Today, more than 40,000 companies trust Rithum to grow their business, representing over $50 billion in annual GMV, and they offer a remote-first culture with comprehensive benefits.
Act as a strategic advisor and growth partner to a portfolio of high-value customers, owning retention and expansion.
Build multi-threaded relationships, drive account planning, and deliver quarterly business reviews.
Leverage AI tools to enhance account planning, data analysis, and customer insights.
Spreedly is the world’s leading Open Payments Platform, providing infrastructure to connect to any payment gateway via a single API. Founded in 2007, the company has a culture of transparency, collaboration, and self-driven leadership, with a team of diverse, forward-thinking Spreedlings.
Own and cultivate client relationships, driving value and user engagement through product expertise.
Manage commercial strategy, including renewals, upsells, and relationships with key decision makers.
Advocate for client needs and contribute to best-in-class practices on the growing Client Strategy team.
YipitData is a leading market research and analytics firm for the disruptive economy, analyzing billions of data points to drive decisions. It has offices in the US, APAC, and India, with a people-centric culture recognized as a Best Workplace by Inc.
Develop and maintain strong client relationships and serve as a trusted advisor for strategic accounts.
Oversee end-to-end campaign execution, coordinating cross-functional teams to meet client goals.
Identify growth opportunities and lead client meetings to drive long-term account success.
Zeta Global is an AI-powered marketing cloud that helps marketers acquire, grow, and retain customers through the Zeta Marketing Platform. Founded in 2007 and headquartered in New York City with offices worldwide, it is a public company with a culture focused on trust and belonging.
Manage and mentor Regional Account Managers and Client Success Managers to support a national client base.
Develop account management strategies to drive client growth, retention, and long-term business objectives.
Lead strategic client relationships and serve as executive sponsor for key accounts.
WWHS provides international recruitment and account management services for healthcare clients, maintaining relationships with over 100 core clients nationwide. The company emphasizes operational excellence, client loyalty, and building high-performing sales and operations teams.
Lead a team of 5-8 high performing client managers or account directors for our largest client accounts.\n- Develop executive relationships with clients in an executive sponsor capacity and partner with SVP on Value Management methodology.\n- Use financial acumen to drive strategic positioning and growth while serving as a leader of our global client team.
Modern Health is a mental health benefits platform for employers., Backed by investors like Kleiner Perkins and Founders Fund, it raised over $170M and is the fastest female-founded unicorn in the US with a remote-first culture centered on high empathy and accountability.
Manage and retain clients while driving revenue growth through upsell and renewal opportunities.
Act as client liaison with internal teams like ClientCare, Billing, Product, and Technical Support.
Provide product training and consultative discovery to identify needs and new opportunities.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We have an amazing team of 25,200 people in 32 countries.