Serve as the first point of contact for customers impacted by risk actions.
Manage inbound email inquiries related to account restrictions, address updates, and business structure changes.
Collaborate with internal Risk teams to ensure accurate and empathetic customer support.
Mercury builds a complete finance stack for startups, offering banking and financial services. Since 2019, it has grown to over 300,000 startups and small businesses around the world.
Own the end-to-end customer journey for a portfolio of Mid Market accounts, driving retention and expansion.
Build relationships with senior stakeholders, translating product usage into business-impact conversations.
Detect and mitigate risk early through health indicators and coordinate internal teams to unblock customer outcomes.
Simetrik is a leading financial operations control platform in Latin America that combines AI and No-Code technology to automate complex financial reconciliations and provide full control over payment operations. Backed by Goldman Sachs, Tiger Global, and Mastercard, the company serves over 160 clients in 50+ countries and fosters an entrepreneurial culture with small, dynamic teams.
Investigate complex, high-risk user business cases applying deep risk judgment and tailored solutions.
Navigate ambiguity to develop evidence-based recommendations where standard frameworks do not apply.
Collaborate across Risk Operations, Legal, Compliance, and Product to build holistic risk mitigation strategies.
Stripe is a financial infrastructure platform for businesses, enabling millions of companies to accept payments and grow revenue. With a mission to increase the GDP of the internet, it fosters a culture of innovation and tackling ambitious challenges.
Own Integration and Support engineering, managing a ~20-person org across three functions.
Build playbooks, onboarding, best practices, and SLAs to scale operations smoothly.
Coach technical leads and partner with Sales, Account Management, and POC teams to drive growth.
Sardine is the leading agentic risk platform for fighting financial crime, helping organizations stop fraud in real time and automate fraud and AML operations. It's a remote-first, fast-growing company that values extreme ownership, high growth orientation, and performance over hours worked.
Partner with customers to operationalize and scale their privacy programs using DataGrail's agentic privacy platform.
Drive onboarding, adoption, and long-term success by delivering strategic guidance and fostering engagement.
Advocate for customer needs cross-functionally to help shape the product experience and the future of privacy operations.
DataGrail is the Agentic Data Privacy Platform that helps leading brands automate privacy and control risk with secure, human-governed AI. The company is a two-time recognized privacy leader with a 4.8/5 G2 rating and a remote-first culture.
Delivering assurance reviews across key fraud regulations, processes, and controls to manage risks effectively.
Providing clear, actionable feedback that strengthens the control environment and supports fair customer outcomes.
Producing high-quality, data-led reports and recommendations for stakeholders across the business.
Monzo is a digital bank on a mission to make money work for everyone, offering personal and business accounts, savings, investments, and more. It has a strong customer focus and a culture of innovation and inclusion, with a long history of creating magical customer experiences.
Manage case inventory, incoming calls, and emails within SLA.
Perform daily review and analysis of suspected fraud activity and complete comprehensive risk assessment.
We empower the people who run physical operations with tools to make their work safer, more productive, and more profitable. We serve nearly 100,000 customers across a wide range of industries and are a Forbes Cloud 100 company.
Drive measurable value realization within the first 90 days post-sale and own renewal and expansion strategy for your portfolio.
Develop multi-threaded relationships across decision-makers and create structured success plans tied to customer KPIs.
Proactively identify churn indicators through behavioral data and develop structured save plans with clear ROI articulation.
Karbon is the global leader in AI-powered practice management software for accounting firms, providing an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently. They are well-funded, ranked #1 on G2, growing rapidly, and have a people-first culture recognized with Great Place To Work® certification and on Fortune magazine's Best Small Workplaces™ List.
Ensure customer adoption and success by providing advice, risk mitigation, and executive alignment.
Collaborate with sales, support, and engineering teams to manage accounts and drive growth.
Develop long-term relationships with stakeholders and deliver executive business reviews to maximize value.
nCino is a financial services technology company transforming the industry through bold innovation and relentless execution. They are committed to inclusion and equality, fostering a culture where employees can bring their authentic selves to work.
Serve as the primary Customer Success partner for high-value, strategically important customers, building trusted relationships and driving value realization.
Monitor account health, adoption, and risks using data and customer insights to develop retention and growth strategies.
Collaborate cross-functionally with Sales, Support, and Product teams to coordinate complex customer engagements and identify expansion opportunities.
Agiloft is the most trusted global leader in data-first contract lifecycle management (CLM) software, helping organizations manage the end-to-end process of proposing, negotiating, signing, and leveraging contracts. The company is a growing, vibrant, and successful organization with nearly 100% customer satisfaction and 97% annual renewal rate, fostering an inclusive culture with employee resource groups and a focus on work-life balance.
Assess brand, compliance, fraud, and financial risk to determine credit exposure on new and existing merchants.
Use business credit reports, financial documents, and investigative tools to conduct risk assessments of merchants.
Investigate and leverage new third-party data sources to evaluate merchant financial risk.
Affirm is reinventing credit to make it more honest and friendly, offering consumers flexibility to buy now and pay later without hidden fees. The company is a remote-first financial technology firm with a focus on employee well-being and inclusive culture.
Manage client onboarding and end-to-end integrations for fraud and compliance products.
Translate technical requirements into scalable solutions, owning APIs, SDK docs, and support materials.
Collaborate with internal teams and clients to drive successful, timely deployments.
Sardine is the leading agentic risk platform for fighting financial crime, unifying data to stop fraud and automate AML operations. With hubs in multiple cities, Sardine is a remote-first company with a globally distributed team of self-motivated individuals.
Execute operational risk and fraud review workflows across financial products, including identity verification and account risk handling.
Perform manual investigations into suspicious behavior, application fraud, and account misuse.
Monitor fraud, KYC, and operational dashboards to identify trends and emerging threats.
Super.com is a fintech company that helps maximize lives by offering financial products and travel services. It is a fast-paced, high-growth tech company that values career progression and employee well-being.
Own the end-to-end post-sale relationship for a portfolio of ecommerce, fintech, and betting companies from onboarding through renewal and expansion.
Lead onboarding calls and dashboard workshops to get new customers to first value fast, and monitor account health to catch churn risk early.
Build content and engagement strategies tied to customer goals, run regular business reviews, and identify expansion opportunities.
Storyly is an AI-powered content experience platform that gives brands social content experiences on their apps and websites. It is trusted by over 400 brands across 40+ countries and has teams in New York, London, Amsterdam, Zurich, Buenos Aires, and Istanbul.
Own a portfolio of 8-10 strategic enterprise customers with extreme ownership of outcomes.
Build trusted advisor relationships with CIO and CISO, driving value realization through Success Plans.
Ensure renewal predictability by proactively managing risk and coordinating cross-functional resources.
Veza is the pioneer in identity security, providing an Access Graph platform to manage identity permissions across SaaS, cloud, on-prem, and custom applications. Now part of the ServiceNow family with over 30 billion access permissions under management, Veza offers the scale of an enterprise platform company while maintaining a security innovator's mission-driven focus.
Own post-sale success for enterprise customers running the CTEM platform across the full lifecycle, partnering with CISOs and security teams to drive measurable risk reduction.
Act as the voice of the customer inside the company, managing relationships with C-suite executives and operational teams to become a trusted advisor on cyber risk.
Drive key metrics such as GRR, NRR, and value realization while helping customers become self-sufficient on the platform.
Safe is an AI-driven cybersecurity company that provides a quantified, real-time view of security posture for enterprise clients. As a $170M Series C-funded category leader serving 10% of the Fortune 500, the company has a high-intensity, mission-driven culture with extreme ownership and radical candor.
Manage a portfolio of 500–600 customers through digital-first engagement strategies.
Design and deliver digital campaigns aligned with lifecycle stages to drive adoption and retention.
Monitor customer health and usage data to identify risks and take proactive actions.
Abnormal Security uses behavioral AI to protect organizations from AI-powered cybercrime. They have 4,500+ enterprise customers and foster an inclusive, collaborative culture.
Manage a portfolio of 100-200 named accounts, using AI tooling to prioritize and drive outcomes.
Conduct workshops and create success plans to maximize customer value and ensure adoption.
Collaborate cross-functionally with Sales, Support, and Product to resolve technical issues.
Samsara is the pioneer of the Connected Operations Cloud, enabling organizations that depend on physical operations to harness IoT data for actionable insights. We are a public company with a diverse workforce, committed to improving the safety, efficiency, and sustainability of the operations that power the global economy.
Manage and grow a portfolio of high-value accounts, developing tailored strategies to help clients achieve their goals.
Take ownership of clients throughout all phases of their relationship, including deployment, launch, optimization, expansion, and renewal.
Proactively problem solve, identify growth opportunities, and collaborate cross-functionally to deliver customized solutions.
Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs launch consumer credit and identity monitoring products. As a remote-first company, it focuses on providing opportunities for high-performing individuals to have deep impact in the fast-growing fintech space.