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Responsibilities:
- Own the end-to-end post-sale relationship for a portfolio of ecommerce, fintech, and betting companies.
- Lead onboarding calls and dashboard workshops to get new customers to first value fast.
- Monitor account health and usage data to catch churn risk early, and act on it before it escalates.
Qualifications:
- At least 2 years experience in customer success and customer onboarding process.
- 2+ years working at mobile attribution partners, mobile engagement analytics vendors, or e-commerce retail apps.
- Proficient in Excel and familiar with mobile analytic tools like Braze, Clevertap, Google Analytics, Firebase, Amplitude.
What You Do:
- Present demos to multinational banks, work on content strategies, create case studies, and renew contracts.
- Build content and engagement strategies using Storyly's widgets, placements, and AI-powered Flows.
- Partner with Product, Engineering, and Support to resolve technical issues and represent customer feedback in the roadmap.
Storyly
Storyly is an AI-powered content experience platform that gives brands social content experiences on their apps and websites. It is trusted by over 400 brands across 40+ countries and has teams in New York, London, Amsterdam, Zurich, Buenos Aires, and Istanbul.