Senior Customer Success Manager

About Northbeam:

• We are building a marketing intelligence platform using machine learning to provide eCommerce brands with unified data and attribution modeling.
• We are a remote-first company with offices in San Francisco and Los Angeles, experiencing rapid growth and strong product-market fit.

Your Impact:

• Work with customers to integrate our analytics product, provide setup support, and troubleshoot issues.
• Own stakeholder coordination, support ticket management, and product feedback to ensure smooth post-onboarding experience.
• Proactively identify at-risk customers, monitor churn, and drive retention through data-driven insights.

What You Bring:

• Bachelor’s degree and 3+ years of customer success or account management experience, preferably with enterprise eCommerce customers.
• Technical aptitude with eCommerce ecosystems and marketing analytics platforms like Facebook Ads Manager and Google Analytics.
• Strong communication and project management skills to coordinate cross-functional teams.