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What You'll Do:
- Own an active book of onboardings end-to-end from kickoff call through nurture with speed and ownership.
- Guide customers through technical setup including Triple Pixel installation, UTM tracking, and integration connections.
- Manage a high-volume customer portfolio through shared inbox, live chat, and office hours, driving retention and upsell.
What You'll Bring:
- Experience supporting customers in eCommerce or marketing technology within a SaaS environment.
- Comfort with technical setup and configuration, and familiarity with eCommerce marketing stack like Meta Ads, Google Ads, Shopify.
- Strong organizational skills and ability to manage multiple onboardings simultaneously in a fast-paced environment.
Our Values:
- We are customer obsessed, designing everything to create positive impact.
- We move quickly, iterating and delivering value as our competitive advantage.
- We act with honor, integrity, and empathy, respecting customers and each other.
Triple Whale
Triple Whale is the AI operating system built for modern ecommerce, helping brands turn complex data into actions that grow profit. With over 65,000 brands and a culture of speed, curiosity, and integrity, they are a growth-stage company committed to customer obsession.