Lead and scale Phoenix’s client-facing support organization, overseeing customer experience and retention strategy.
Build a high-performing Client Services organization combining support, technical troubleshooting, onboarding, and account management.
Partner closely with Product, Engineering, and other teams to ensure exceptional service and measurable business outcomes.
We are the Autonomous Commerce Platform for DTC Founders, unifying storefronts, checkout, payments, and operations with AI agents. We have 8-figure ARR growing 100%+ YoY, strong unit economics, and are backed by experienced operators.
Lead consultative discovery and end-to-end delivery for Enterprise implementations, configuring technical foundations and validating data accuracy.
Onboard customers onto Moby, the AI agent, and drive adoption through training sessions for executive and practitioner audiences.
Mentor team members, influence stakeholders, and manage risk across a portfolio of complex customer launches.
Triple Whale is an AI operating system built for modern ecommerce, helping brands see what's working and take action. The company serves over 65,000 brands and fosters a culture of customer obsession, speed, trust, curiosity, and integrity.
Act as a trusted advisor for top-tier merchants, developing strategies to increase revenue.
Onboard new clients, guiding them through migration, warmup, and first campaigns.
Conduct QBRs, review dashboards, and ensure clients achieve business goals.
Omnisend is an email and SMS marketing platform built for ecommerce brands, offering automation and templates. With 150,000+ customers, the company is customer-funded and data-driven, with a transparent, no-ego culture.
Own technical onboarding for new customers, scoping plans and handling SDK implementation, integration, and data mapping.
Train customers on platform fundamentals so they can build, target, and publish experiences independently.
Serve as the go-to technical contact for VIP accounts, diagnosing issues and collaborating with Support Engineering.
Appcues is a customer experience platform that helps companies build targeted, high-impact in-app experiences. They are a remote-first company since 2020, fostering transparency and collaboration with a distributed team across the US.
Own the full client lifecycle for PushPress's CRM and marketing automation add-on, Grow, including White Glove onboarding, retention, and technical support.
Host live onboarding calls focused on CRM setup, workflow builds, automations, and A2P/SMS configuration, tracking progress toward milestones.
Handle escalated Grow tickets, validate and reproduce technical issues, and act as the internal subject matter expert on Grow/GHL behavior.
PushPress is an AI-powered gym management platform for boutique fitness, processing ~$1B annually and trusted by over 5,000 gyms and 500,000 members. As a Series B company backed by Altos Ventures, StepStone, and Mucker Capital, they focus on AI tools to enhance, not replace, the human side of fitness.
Serve as primary administrator and technical owner of Gainsight CS, configuring and maintaining objects, fields, health scores, CTAs, and automation.
Build and manage Journey Orchestrator programs, rules engine configurations, and automated customer health signals.
Partner with Customer Success leadership to translate lifecycle strategies into scalable workflows and ensure platform governance.
Lone Wolf Technologies is transforming how we deliver Customer Success across a large and diverse customer base. The company values hands-on technical expertise and operational excellence in a collaborative environment.
Own day-to-day performance and optimization of the Shopify Plus storefront, including conversion rate optimization, merchandising, and product pages.
Manage email and SMS capture, digital asset management, SEO, analytics, and reporting to support launch and scaling.
Translate data into clear recommendations for leadership and external partners, ensuring a polished experience for high-value purchases.
Our client is a growing fine jewelry brand preparing to launch a premium direct-to-consumer e-commerce experience, offering fine jewelry crafted in solid gold with natural and lab-grown diamonds. The company is seeking an experienced e-commerce professional to take ownership of the storefront, conversion performance, merchandising, digital assets, and e-commerce analytics as the business prepares for launch and long-term growth.
Independently manage complex account challenges across multiple products and markets, adapting strategies as client needs shift.
Drive account growth by developing and executing account plans across new products and markets with minimal oversight.
Own the end-to-end customer experience for enterprise accounts, building scalable frameworks and playbooks that benefit the wider team.
Pacvue is a leading Commerce Media OS that powers over $12B in advertising spend across 100+ global retail media networks. They serve over 70,000 brands and agencies and foster an inclusive global community focused on innovation and career growth.
Manage a dedicated portfolio of brand accounts with a focus on long-term retention, satisfaction, and partnership growth.
Develop and execute tailored success plans for each account, driving product adoption and monitoring health signals.
Serve as the primary long-term point of contact for partners, conducting business reviews and coordinating cross-functional resolutions.
Nabis is the world's leading licensed cannabis wholesale platform, operating the largest portfolio of cannabis brands across California and New York. Backed by Y Combinator and prominent investors, they are scaling the cannabis supply chain with technology and have a growing team.
Run personalised 1:1 onboarding sessions with new subscribers to set up portfolios and discover features.
Own the end-to-end onboarding journey, from welcome communications to follow-up and retention impact.
Capture product feedback from conversations and turn it into structured insights for Product.
Simply Wall St is the portfolio command centre for 8 million investors across 180 countries, helping everyday investors track portfolios, analyse companies, and make confident decisions. We are a profitable, fast-growing team that values real impact and career growth.
Ensure customers increase safety, efficiency, and sustainability of their operations with the IoT platform.
Deeply understand the Samsara platform and explain its capabilities to businesses across various industries.
Drive business transformation by leading strategic customer engagements and orchestrating product consultation workshops.
Samsara is the pioneer of the Connected Operations Cloud, helping organizations improve the safety, efficiency, and sustainability of physical operations. It is a publicly-traded hyper-growth company that values customer success and innovation.
Lead technical onboarding and implementation for new and existing direct Bolster customers, configuring integrations, APIs, and platform settings across domain, social media, and dark web monitoring workflows.
Run technical training sessions and product demos while providing hands-on troubleshooting, partnering closely with Support, Security Operations, and Engineering to resolve issues.
Work side-by-side with Customer Success Managers on calls as the technical point of contact, track common technical questions, and feed feedback back to Product and Documentation.
Bolster is redefining fraud and brand protection with a AI-driven SaaS platform that detects and takes down phishing and scam sites in real time. The company values collaboration, curiosity, and ownership, fostering a culture of experimentation and fun among its team.
Lead all post-sales activities for mid-market customers through onboarding, implementation, product expertise, renewal, and upsell opportunities.
Partner with Account Managers to drive renewal and expansion within your book of business.
Act as the voice of the customer within Vanta, influencing strategy and product priorities to drive adoption and retention.
Vanta provides a Trust Management Platform that helps businesses automate security monitoring and compliance for standards like SOC 2, HIPAA, and ISO 27001. Founded in 2018, Vanta has a kind and talented team and has experienced exponential growth.
Design and launch digital Customer Success programs across the employer lifecycle, including automated onboarding, activation, and renewal campaigns.
Build customer health scoring models and dashboards to track engagement, adoption, and program ROI for a B2B2C model.
Own customer inquiries and escalations for tech-touch accounts, establishing triage paths and feeding insights back into program improvements.
Tapcheck is a digital platform offering on-demand pay access to earned wages, helping employees relieve financial stress without high-interest loans. The team is passionate about improving financial wellness and values humility, grit, and continuous improvement in a collaborative environment.
Consult with merchants to understand their needs and goals for success.
Develop dynamic action plans to facilitate merchant growth and adoption of key features.
Monitor merchant health, mitigate risk, and collaborate with teams to achieve KPIs like NPS and retention.
ShipBob is a leading global supply chain and fulfillment technology platform for SMB and Mid-Market ecommerce merchants. It is backed by investors like Menlo Ventures and Bain Capital Ventures, with a high-performance culture focused on ownership and collaboration.
Serve as the primary technical advisor for assigned customer accounts, leading troubleshooting sessions and workflow reviews.
Become a platform expert on ShipHawk's WMS and TMS solutions, advising on configuration and best practices.
Drive adoption of new features and proactively identify technical risks and efficiency opportunities.
ShipHawk provides software for high-volume retailers, manufacturers, and ecommerce companies to automate warehouse and shipping operations. The team is highly collaborative, customer-focused, and committed to solving complex logistics problems.
Own the day-to-day quality of Shopify storefronts and turn commercial initiatives into live experiences.
Manage the e-commerce backlog, coordinate with a development agency, and ensure timely delivery of campaigns and improvements.
Drive CRO through A/B testing, data analysis, and customer insights to continuously improve performance.
Moov designs innovative compact treadmills that integrate movement into daily life. Founded in 2024, it is a fast-growing D2C wellness brand active across multiple European markets.
Own onboarding end-to-end, from kickoff through technical setup including SSO and SCIM provisioning.
Drive technical integrations by helping customers enrich their identity data with our intelligence.
Drive adoption and retention, monitor account health, and present to executives in QBRs.
VanishID is a cybersecurity company that offers privacy services to protect executives, employees, and their families against a wide range of cyber and physical threats. We are a growing remote-first company dedicated to redefining privacy and trust on the internet.
Own the customer program end-to-end from onboarding through adoption, driving accountability across teams and ensuring nothing falls through the cracks.
Build strong customer relationships, deliver value, and provide proactive status updates without "checking on it".
Engage credibly with technical stakeholders on SRE, cloud, and security matters while coordinating complex multi-team deliverables.
Ciroos is a seed-stage AI startup that provides an AI SRE Teammate to empower SREs. They have raised $21M and are headquartered in Pleasanton, CA with teams in India, operating with a culture of speed and no bureaucracy.