Technical Customer Success Manager - WMS
Benefits
Unlimited PTO
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About the Role:
- Serve as a platform expert and trusted technical advisor for ShipHawk's WMS and TMS customers.
- Own the technical health of customer relationships through proactive troubleshooting and optimization.
- Collaborate with Product, Engineering, and Customer Success teams to drive customer value.
What You’ll Do:
- Lead technical troubleshooting sessions and workflow reviews with customers.
- Drive adoption of new features and identify underutilized functionality.
- Solve complex problems at the root cause and contribute to internal knowledge base.
What We’re Looking For:
- Strong technical aptitude and experience with WMS, TMS, or supply chain technology.
- Ability to lead technical conversations and translate complex concepts into practical guidance.
- Systems thinking, proactive problem-solving, and excellent documentation skills.
Why ShipHawk:
- Make a visible impact on customer operations and retention.
- Build deep expertise in logistics and fulfillment technology.
- Work remotely with a collaborative, customer-focused team.
ShipHawk
ShipHawk provides software for high-volume retailers, manufacturers, and ecommerce companies to automate warehouse and shipping operations. The team is highly collaborative, customer-focused, and committed to solving complex logistics problems.