Configure and maintain Manhattan WMS, including putaway rules, allocation rules, and warehouse process workflows.
Monitor API integrations, system interfaces, and troubleshoot functional configuration issues to ensure operational efficiency.
Create user documentation and training materials, and provide functional guidance to warehouse users.
They are a leading provider of third-party logistics (3PL) solutions, delivering warehouse and supply chain services to a diverse range of customers. They are a growing organization that values continuous improvement and operational excellence.
Resolve customer support tickets and troubleshoot system health issues across gateways, nodes, buttons, and connectivity.
Provide onsite technical support for system health checks and go-live stabilization when remote resolution is insufficient.
Collaborate with Field Services, Customer Success, and Engineering to hand off issues and improve support documentation.
Canopy provides IoT and RTLS solutions for monitoring and support in environments like healthcare. The company fosters a collaborative culture focused on technical excellence and customer satisfaction.
Monitor and control warehouse operations through the Warehouse Management System (WMS) to ensure smooth material flow.
Continuously oversee automated systems and proactively respond to technical issues or process deviations.
Analyze operational KPIs, identify improvement opportunities, and prioritize workflows to achieve service, quality, and performance targets.
Redcare Pharmacy is Europe's leading online pharmacy, powered by passionate teams and cutting-edge innovation. The company fosters a healthy, collaborative work environment with a focus on delivering outstanding customer experience.
Manage and grow a region of ShipBob fulfillment centers, tracking KPIs and driving improvements.
Develop and lead Operations Support Managers, providing professional development and capital planning.
Collaborate with cross-functional teams to establish internal SLAs and ensure safe, compliant supply chain operations.
ShipBob is a leading global supply chain and fulfillment technology platform for SMB and Mid-Market ecommerce merchants. Backed by major investors like Menlo Ventures and SoftBank, it is a fast-growing tech company with a high-performance culture centered on ownership, collaboration, and continuous learning.
Provide world-class customer support to clients with application administration and configuration issues.
Develop an in-depth understanding of cloud-based software to support processes in long-term care facilities.
Facilitate resolution of technical issues through log analysis, research, and cross-functional collaboration.
PointClickCare is a health tech company that helps providers deliver exceptional care through a cloud-based platform serving over 30,000 organizations. It is founder-led and privately held, with a culture that emphasizes innovation, flexibility, and growth, and is recognized as one of Canada's Most Admired Corporate Cultures.
Lead technical workstreams in enterprise sales cycles, translating prospect goals into GoodShip solutions.
Design and deliver tailored proofs of concept that demonstrate measurable value and accelerate deal closure.
Own technical continuity from contract signature through onboarding, ensuring successful implementation and value delivery.
GoodShip is an AI-powered platform that optimizes transportation networks for freight, enabling teams to reduce costs and improve service. It is a well-funded startup backed by top venture firms, with a culture of innovation, collaboration, and agility.
Own technical planning and setup end-to-end for new US customers and rollouts
Own inbound customer & technical support for the US market, triaging and resolving issues
Build the US playbook from scratch: setup and support documentation, escalation paths, and response standards
Voize builds AI companions that automate digital workflows for frontline workers, giving them more time to care, connect, and be present. Backed by $50M in Series A funding, they serve over 2,000 facilities and 200,000 users with a dynamic team focused on social impact.
Own inbound on-time delivery and cost for vendor shipments into fulfillment centers.
Lead carrier relationships, contract negotiations, and QBRs across five freight modes.
Partner with Product and Engineering to replace manual spreadsheets with automated dashboards and workflows.
Babylist is the leading platform for expecting and new families, with more than 10 million yearly shoppers and $750M in 2025 revenue. As a remote-first, AI-forward tech company, they focus on speed, smart thinking, and work-life balance.
Provide world-class technical support for hardware and software, resolving complex customer issues.
Collaborate with Engineering and Product teams to reproduce bugs and improve product feedback.
Author knowledge base articles and ensure SLA goals are met with timely, helpful responses.
Samsara is the pioneer of the Connected Operations™ Cloud, enabling organizations that depend on physical operations to harness IoT data for actionable insights. As a public company with a hyper-growth environment, they foster a culture of rapid career development and collaboration across global teams.
Diagnose and troubleshoot technical issues remotely, taking ownership of customer issues from start to finish.
Respond to customer escalations and inquiries related to Mashgin's hardware and software via chat, email, and video conferencing.
Maintain subject-matter expert knowledge of deployment systems and software, with occasional travel (10%) to deploy new locations.
Mashgin powers the world's best checkout experience using AI kiosks for over 40 million users. Backed by a well-funded Series B, the company is profitable and values extreme ownership, autonomy, and customer obsession.
Lead the technical design and implementation of backend services for inventory, order routing, warehouse operations, and client integrations.
Drive AI-enabled capabilities within workflows, integrating forecasting, anomaly detection, and automation features into production systems.
Provide technical guidance through code reviews, architecture discussions, mentoring, and knowledge sharing with other engineers.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. The company uses automated processes to review applications and support recruitment, with a focus on objectivity and efficiency.
Lead technical discovery and design solution architecture for enterprise customers integrating with Nash.
Build technical demos, POCs, and reusable tooling using AI models, APIs, and scripts.
Test new capabilities hands-on and close the loop with Product and Engineering teams.
Nash is an autonomic logistics platform that helps enterprises plan, execute, and manage deliveries across their own fleets, third-party partners, and the Nash delivery network. It is an early-stage, well-funded startup backed by Y Combinator and a16z, powering logistics for brands like Walmart and 7-Eleven.
Manage a dedicated portfolio of brand accounts with a focus on long-term retention, satisfaction, and partnership growth.
Develop and execute tailored success plans for each account, driving product adoption and monitoring health signals.
Serve as the primary long-term point of contact for partners, conducting business reviews and coordinating cross-functional resolutions.
Nabis is the world's leading licensed cannabis wholesale platform, operating the largest portfolio of cannabis brands across California and New York. Backed by Y Combinator and prominent investors, they are scaling the cannabis supply chain with technology and have a growing team.
Define and execute product strategy for core logistics solutions, aligning with business objectives and customer needs.
Collaborate with engineering, design, and solutions teams to design, build, and launch features integrating with enterprise systems.
Lead product discovery, own the product lifecycle, and drive analytics to measure success and improve workflows.
Nash is an autonomic logistics platform that helps enterprises plan, execute, and manage deliveries across diverse fleets, partners, and networks. Founded in 2021, backed by Y Combinator and a16z, it powers logistics for major brands like Walmart and Shopify.
Own product outcomes within the OTR & Core Visibility team, driving adoption, engagement, and retention KPIs.
Work hands-on with data using SQL and analytics tools to generate insights and build dashboards.
Engage directly with enterprise customers and cross-functional teams to champion the voice of the customer and ship features.
FourKites is the leader in AI-driven supply chain transformation, turning supply chain data into automated action. With over 1,600 global brands and processing 3.2 million supply chain events daily, they foster a culture of curiosity, empathy, and inclusivity.
Provide world-class technical support via phone, email, and chat for escalated issues, serving as the first internal point of contact for product expertise.
Triage and escalate bugs and issues from Tier 1 to Tier 3 engineers, ensuring detailed logs and information are gathered.
Collaborate with cross-functional teams including Product, Integrations, and Support Leadership to improve customer experience and product knowledge.
Turnitin is a global education technology company that provides learning integrity solutions to over 16,000 academic institutions worldwide. With a remote-first culture and a diverse team across 35+ countries, they prioritize employee well-being and collaboration.
Own technical onboarding for new customers, scoping plans and handling SDK implementation, integration, and data mapping.
Train customers on platform fundamentals so they can build, target, and publish experiences independently.
Serve as the go-to technical contact for VIP accounts, diagnosing issues and collaborating with Support Engineering.
Appcues is a customer experience platform that helps companies build targeted, high-impact in-app experiences. They are a remote-first company since 2020, fostering transparency and collaboration with a distributed team across the US.
Diagnose and resolve escalated backend and technical issues across the Core platform and Vision viewer.
Investigate platform audit-trail entries, gateway logs, and cloud transaction logs to determine root cause.
Contribute technical runbooks and mentor analysts on triage across technical boundaries.
Synthesis Health is a mission-driven company revolutionizing healthcare through innovation and collaboration. Their 100% remote team across the US and Canada is dedicated to core values and behaviors.
Own technical support for customers, resolving issues and maintaining data connection stability.
Configure customer-facing templates and implement scheduling tools and CRM integration.
Collaborate with internal teams to ensure seamless service and provide feedback on user experience.
Steer offers a suite of software tools for automotive repair shops, combining marketing, CRM, and scheduling into one platform. With the acquisition of AutoOps in 2024, the company is a leader in the industry and fosters a collaborative, high-ownership culture.
Provide world-class technical and non-technical support to customers via email, phone, and live chat.
Coordinate with Engineering and Product Management on product issues and releases.
Develop positive customer relations and assist in updating technical documentation.
Turnitin is a recognized innovator in global education, developing learning integrity solutions for over 25 years. They serve 16,000+ academic institutions in over 185 countries and foster a remote-first culture with a diverse team across 35+ countries.