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About the Role:
- Manage a high-volume customer portfolio through scalable, digital-first programs.
- Drive adoption, retention, and growth by guiding customers through their lifecycle.
- Collaborate with internal teams to address risks and optimize outcomes.
Who You Are:
- Skilled at analyzing customer data to identify risks and opportunities.
- Experienced in digital lifecycle management and scaling engagement.
- Strong communicator comfortable with digital and live formats.
What You Will Do:
- Manage 500–600 customers with digital-first strategies.
- Design and deliver digital campaigns aligned with lifecycle stages.
- Deliver digital QBRs and webinars to showcase ROI.
Must Haves:
- 2–4 years in Customer Success, Account Management, or SaaS customer-facing roles.
- Proven ability to drive adoption and retention through digital strategies.
- Familiarity with CRM and customer success platforms like Salesforce or Gainsight.
Abnormal Security
Abnormal Security uses behavioral AI to protect organizations from AI-powered cybercrime. They have 4,500+ enterprise customers and foster an inclusive, collaborative culture.